Les cours en psychologie peuvent vous aider à comprendre comment les personnes perçoivent, ressentent et réagissent. Vous pouvez développer des compétences en comportement, communication, analyse et observation. Beaucoup de cours utilisent des exemples concrets pour illustrer les mécanismes psychologiques.

CVS Health
Skills you'll gain: Active Listening, De-escalation Techniques, Greeting Customers, Customer Service, Empathy, Cross Selling, Call Center Experience, Transaction Processing, Upselling, Retail Sales, Retail Store Operations, Customer Complaint Resolution, Cash Register Operation, Problem Solving, Conflict Management, Customer Relationship Building, Customer Inquiries, Teamwork, Communication, Time Management
Beginner · Professional Certificate · 3 - 6 Months
University of Illinois Urbana-Champaign
Skills you'll gain: Keyword Research, Email Marketing, Digital Marketing, Campaign Management, Marketing Analytics, Online Advertising, Performance Analysis, Consumer Behaviour, Marketing Strategies, Key Performance Indicators (KPIs), Web Analytics and SEO, Search Engine Optimization, Web Content, Customer Analysis, Data Collection, Advertising Campaigns
Beginner · Course · 1 - 3 Months

Politecnico di Milano
Skills you'll gain: Pedagogy, Digital pedagogy, Instructional Design, Educational Materials, Innovation, Learning Theory, Learning Strategies, Creativity, Planning, Problem Solving
Beginner · Course · 1 - 3 Months

University of Michigan
Skills you'll gain: Internet Of Things, Case Studies, Manufacturing and Production, Manufacturing Processes, Digital Transformation, Manufacturing Operations, Production Planning, Business Transformation, Business Technologies, Technology Strategies, Cloud Computing, Technology Roadmaps, Emerging Technologies, Automation, Strategic Partnership, Operational Efficiency, Business Modeling, Cost Benefit Analysis, Product Lifecycle Management, Risk Analysis
Beginner · Specialization · 1 - 3 Months

IE Business School
Skills you'll gain: Marketing Communications, Integrated Marketing Communications, Advertising, Brand Loyalty, Brand Management, Marketing, Brand Strategy, Public Relations, Marketing Planning, Marketing Budgets, Social Media Marketing, Digital Marketing, Marketing Management, Search Engine Optimization, Communication Strategies, Crisis Management, Communication, Consumer Behaviour
Beginner · Course · 1 - 4 Weeks

New York Institute of Finance
Skills you'll gain: Credit Risk, Risk Mitigation, Risk Management, Portfolio Risk, Derivatives, Risk Analysis, Financial Analysis, Financial Market, Financial Statement Analysis, Portfolio Management, Market Trend, Balance Sheet
Beginner · Course · 1 - 3 Months

University of California, Davis
Skills you'll gain: Nutrition and Diet, Preventative Care, Injury Prevention, Public Health, Vital Signs, Safety Assurance, Athletic Training, Physiology, Health Assessment, Behavior Management, Emergency Response, Psychology
Beginner · Course · 1 - 3 Months

University of Geneva
Skills you'll gain: Family Support, Psychological Evaluations, Behavioral Health, Mental Concentration, Organizational Skills, Mental and Behavioral Health, Mental Health Diseases and Disorders, Student Support and Services, Working With Children, Neurology, Medication Therapy Management, Clinical Assessment, Pharmacology
Beginner · Course · 1 - 3 Months

Rice University
Skills you'll gain: Basic Electrical Systems, Electrical Engineering, Torque (Physics), electromagnetics, Physics, Electrical Systems, Engineering Analysis, Electronics, Electronic Components, Engineering Calculations, Mechanics, Mathematical Modeling, Applied Mathematics, Problem Solving, Calculus, Advanced Mathematics, Mathematical Theory & Analysis, Differential Equations, Trigonometry, Integral Calculus
Intermediate · Specialization · 3 - 6 Months

University of California, Davis
Skills you'll gain: Employee Coaching, Coaching, Constructive Feedback, Employee Performance Management, Professional Development, Performance Management, Leadership Studies, Mentorship, Problem Solving, Leadership and Management, Empathy, Active Listening, Communication Strategies
Beginner · Course · 1 - 4 Weeks

IE Business School
Skills you'll gain: Product Lifecycle Management, Customer experience strategy (CX), Brand Strategy, Brand Management, Branding, Brand Awareness, Product Management, Product Strategy, Brand Loyalty, New Product Development, Product Improvement, Customer Engagement, Business Strategies, User Experience, Customer Insights, Consumer Behaviour, Portfolio Management, Competitive Analysis, Employee Engagement
Beginner · Course · 1 - 3 Months

Northwestern University
Skills you'll gain: Resource Allocation, Marketing Strategies, Marketing Analytics, Customer experience strategy (CX), Data Science, Analytics, Marketing, Data Analysis, Digital Transformation, Brand Strategy, Customer Insights, Data-Driven Decision-Making, Business Leadership, Consumer Behaviour, Business Strategy, Advertising, Organizational Change
Mixed · Course · 1 - 4 Weeks