
Coursera
Skills you'll gain: Content Performance Analysis, Email Marketing, Performance Reporting, Campaign Management, Driving engagement, Business Reporting, Digital Analysis, Real Time Data, Email Automation, Data-Driven Marketing, Analysis, Customer Engagement, Data-Driven Decision-Making, Continuous Monitoring
Beginner · Course · 1 - 4 Weeks

University of Maryland, College Park
Skills you'll gain: Customer Retention, Loyalty Programs, Brand Loyalty, Customer Relationship Management, Customer Insights, Customer Relationship Building, Customer Data Management, Marketing Analytics, Customer Acquisition Management, Marketing Effectiveness, Data-Driven Marketing, Customer Analysis, Relationship Management, Marketing Strategies, Return On Investment, Equities, Predictive Modeling
Beginner · Course · 1 - 4 Weeks

University of Colorado Boulder
Skills you'll gain: Stakeholder Management, Stakeholder Communications, Stakeholder Analysis, Relationship Building, Systems Thinking, Communication Strategies, Ethical Standards And Conduct, Survey Creation
Beginner · Course · 1 - 4 Weeks

Skills you'll gain: Customer Relationship Management, Customer Relationship Management (CRM) Software, Customer Data Management, Customer Analysis, Competitive Analysis, Organizational Strategy, Customer Relationship Building, Salesforce, Marketing Automation, Customer Insights, Operational Analysis, Case Studies, Market Analysis, Analysis, Business Strategy, Business Process Automation, Spatial Data Analysis, Customer experience improvement, Auditing
Mixed · Course · 1 - 4 Weeks

Coursera
Skills you'll gain: Live Streaming, Driving engagement, Drive Engagement, Customer Engagement, Content Performance Analysis, Content Development and Management, Brand Loyalty, Content Strategy, Post-Production, Customer Relationship Building, Discussion Facilitation, Community Development, Content Scheduling, Photo/Video Production and Technology, Contingency Planning
Beginner · Course · 1 - 4 Weeks

Skills you'll gain: Customer Relationship Building, Brand Loyalty, Client Services, Relationship Management, Driving engagement, User Feedback, Personalized Campaigns
Beginner · Course · 1 - 4 Weeks
IE Business School
Skills you'll gain: Customer experience strategy (CX), Customer experience improvement, Branding, Brand Strategy, Brand Management, Journey Mapping, Customer Insights, Consumer Behaviour, Value Propositions, Experience Design, Internal Communications, Subcontracting, Managed Services, Supplier Management
Intermediate · Course · 1 - 3 Months

Skills you'll gain: Account Management, AI Personalization, Customer Engagement, Customer Communications Management, Customer experience improvement, Personalized Service, Generative AI, Customer Insights, Customer Analysis, Communication, Predictive Analytics, Scalability, Customer Relationship Management (CRM) Software, Data Ethics, Email Automation, HubSpot CRM, Responsible AI, Business Process Automation, Analytics, Automation
Intermediate · Course · 1 - 4 Weeks

Coursera
Skills you'll gain: Employee Engagement, Employee Surveys, People Analytics, Data Storytelling, Data Literacy, AI literacy, Stakeholder Engagement, Report Writing, Human Resource Strategy, Data-Driven Decision-Making, Surveys, Prompt Engineering, Data Analysis, Benchmarking, ChatGPT, AI Workflows, Decision Making, Prioritization
Beginner · Course · 1 - 4 Weeks

Skills you'll gain: AI Personalization, Personalized Service, Customer Analysis, Customer Engagement, Customer experience strategy (CX), Customer Insights, Driving engagement, Customer Service, Ethical Standards And Conduct, Customer Retention, Operational Efficiency, Predictive Modeling, Continuous Monitoring
Beginner · Course · 1 - 3 Months

Coursera
Skills you'll gain: TikTok, Driving engagement, Drive Engagement, Content Scheduling, Content Strategy, Social Media Management, Social Media Content, Content Development and Management, Strategic Partnership, Social Media Marketing, Social Media Strategy, Social Media, Customer Engagement, Content Management, Community Development, Content Creation, Calendar Management
Beginner · Course · 1 - 4 Weeks
University of Pennsylvania
Skills you'll gain: Customer Analysis, Branding, Marketing Strategies, Marketing, Strategic Marketing, Brand Marketing, Go To Market Strategy, Marketing Planning, Brand Strategy, Marketing Strategy and Techniques, Brand Management, Product Marketing, Marketing Effectiveness, Customer Insights, Brand Loyalty, Target Market, Marketing Communications, Marketing Analytics, Target Audience, Promotional Strategies
Mixed · Course · 1 - 3 Months