Technical support courses can help you learn troubleshooting techniques, customer service skills, and network configuration. You can build expertise in diagnosing hardware and software issues, managing user accounts, and implementing security protocols. Many courses introduce tools like ticketing systems, remote desktop applications, and monitoring software, that support efficiently resolving technical problems and ensuring smooth operations in various environments.

Skills you'll gain: Peripheral Devices, Hardware Troubleshooting, Desktop Support, Computer Hardware, Technical Support, System Requirements, System Configuration, Computer Displays, Issue Tracking, Usability
Beginner · Course · 1 - 4 Weeks

Skills you'll gain: Technical Support and Services, Technical Support, Customer Support, Help Desk Support, Negotiation, Relationship Building, Business Relationship Management, Professional Networking, Verbal Communication Skills, Knowledge Transfer, Constructive Feedback, Initiative and Leadership, Ethical Standards And Conduct
Beginner · Course · 1 - 4 Weeks

EDUCBA
Skills you'll gain: Remote Access Systems, Command-Line Interface, System Monitoring, Unix Commands, User Accounts, Linux, Linux Administration, Shell Script, Linux Commands, Operating System Administration, Systems Administration, Software Installation, File Systems, System Configuration, Data Sharing, Security Controls, Operating Systems, File Management
Beginner · Course · 1 - 4 Weeks

Skills you'll gain: Electrical Safety, Desktop Support, System Support, Technical Documentation, Problem Management, Debugging, Safety and Security, Technical Support, Hardware Troubleshooting
Beginner · Course · 1 - 4 Weeks

Skills you'll gain: Remote Access Systems, Desktop Support, Technical Support, Help Desk Support, Data Ethics, Network Troubleshooting, Telecommuting, Information Technology, Collaborative Software, Data Security, Artificial Intelligence
Beginner · Course · 1 - 4 Weeks

Coursera
Skills you'll gain: Prompt Engineering, Email Automation, Customer experience improvement, Generative AI, Customer Support, Personalized Service, Customer Service, Product Support, Self Service Technologies, Artificial Intelligence, Operational Efficiency, Automation
Beginner · Course · 1 - 4 Weeks

Illinois Tech
Skills you'll gain: Microsoft Windows, Windows PowerShell, Operating System Administration, Command-Line Interface, Operating Systems, Systems Administration, Desktop Support, System Configuration, Control Panels, OS Process Management, IT Automation, General Networking, Computing Platforms, Graphical Tools, File Management
Build toward a degree
Intermediate · Course · 1 - 4 Weeks

Universitat Politècnica de València
Skills you'll gain: Web Content Accessibility Guidelines, Disabilities, Adaptive Equipment, Mobile Development, Hypertext Markup Language (HTML), Web Design, Education Software and Technology, Usability, User Interface (UI), Digital Design, Android (Operating System), Apple iOS, Diversity Equity and Inclusion Initiatives
Beginner · Course · 1 - 3 Months

LearnQuest
Skills you'll gain: Network Troubleshooting, Hardware Troubleshooting, Computer Networking, Desktop Support, System Support, Technical Support, Help Desk Support, Cloud Services, Computer Security Incident Management, Operating Systems, Information Technology, Microsoft Windows, Computer Hardware, Network Security
Beginner · Course · 1 - 3 Months

Skills you'll gain: Linux Administration, File Systems, Linux, File Management, Firewall, Remote Access Systems, Network Troubleshooting, Command-Line Interface, Unix Commands, System Support, Virtual Machines, Scripting
Intermediate · Course · 1 - 4 Weeks

Skills you'll gain: Ansible, Red Hat Enterprise Linux, Package and Software Management, User Accounts, OS Process Management, Linux Administration, File Systems, Linux Commands, Network Administration, Data Storage, Linux, Infrastructure as Code (IaC), Configuration Management
Intermediate · Course · 1 - 4 Weeks

Skills you'll gain: System Monitoring, Hardening, Linux Administration, Systems Administration, Linux, Linux Commands, Network Troubleshooting, Performance Tuning, Operating System Administration, File Management, Red Hat Enterprise Linux, Network Administration, Patch Management, User Accounts
Advanced · Course · 1 - 4 Weeks