Results for "service level"
Skills you'll gain: Terraform, Git (Version Control System), Containerization, Incident Management, Site Reliability Engineering, Infrastructure as Code (IaC), Cloud-Native Computing, Version Control, Prometheus (Software), Grafana, Kubernetes, DevSecOps, Devops Tools, CI/CD, DevOps, Docker (Software), Microservices, Incident Response, Cloud Infrastructure, Multi-Cloud
Alex Genadinik
Skills you'll gain: Active Listening, Customer experience improvement, Customer Retention, Empathy, Customer Service, Customer and Client Support, Client Support, Surveys, Non-Verbal Communication, Market Research, Customer Support, Survey Creation, Brand Loyalty, Verbal Communication Skills, Customer Relationship Building, Customer Inquiries, Emotional Intelligence, Communication Strategies, Professional Development, Competitive Analysis
Logical Operations
Skills you'll gain: Information Technology Infrastructure Library, Problem Management, IT Service Management, Service Management, IT Management, Change Control, Information Technology Operations, Incident Response, Information Technology, Change Requests, Service Level, Operations Management, Incident Management, Governance, Technical Management, Help Desk Support, Asset Management, Operations, Automation
Akamai Technologies, Inc.
Skills you'll gain: Endpoint Security, Database Systems, Computer Security Incident Management, Security Management, Databases, Operating System Administration, Database Administration, Routing Protocols, Application Development, Network Architecture, Linux Commands, TCP/IP, Operating Systems, Web Design and Development, Cascading Style Sheets (CSS), Web Development, Data Structures, File I/O, Data Analysis, Software Development
Skills you'll gain: Prompt Engineering, Miro AI, Prompt Patterns, Generative AI Agents, Prompt Engineering Tools, Responsible AI, AI Product Strategy, No-Code Development, Generative AI, Workflow Management, Email Automation, Process Design, ChatGPT, Customer Analysis, Content Performance Analysis, Customer Data Management, Customer Inquiries, Customer and Client Support, AI Workflows, Emotional Intelligence
Alex Genadinik
Skills you'll gain: Customer experience improvement, Customer and Client Support, Client Support, Customer Service, Customer Support, Customer experience strategy (CX), Client Services, Communication Strategies, Communication, Customer Engagement, User Feedback, Customer Insights, Social Media Management
What brings you to Coursera today?
Skills you'll gain: Service Level Agreement, Service Level, Vendor Contracts, Customer Service, Service Management, Business Relationship Management, Expectation Management, Performance Measurement, Performance Metric, Key Performance Indicators (KPIs), Cloud Storage, Case Studies
Skills you'll gain: Cloud Computing Architecture, Technical Support, Technical Support and Services, Cloud Services, Cloud Deployment, Generative AI, Hardware Troubleshooting, IT Service Management, Cloud Security, Cloud Technologies, Generative AI Agents, Cloud Infrastructure, Cybersecurity, Cloud Computing, Professional Networking, Data Storage, Peripheral Devices, Database Administration, Information Technology, Customer Service
Skills you'll gain: Grafana, Prometheus (Software), Site Reliability Engineering, System Monitoring, Event Monitoring, Devops Tools, Software Visualization, Reliability, Kubernetes, Continuous Monitoring, Distributed Computing, Dashboard Creation, Anomaly Detection, Performance Metric, Service Level, Systems Analysis, Performance Analysis, Issue Tracking, Incident Response, Time Series Analysis and Forecasting
Skills you'll gain: Email Automation, Site Reliability Engineering, AI Integrations, Business Process Automation, AI Workflows, Quality Monitoring, IT Automation, Quality Assurance, Automation, Model Optimization, Service Level, Document Management, Prompt Engineering, Debugging
Cisco Learning and Certifications
Skills you'll gain: Network Performance Management, Wireless Networks, Wide Area Networks, Network Support, TCP/IP, Network Routing, Network Infrastructure, Performance Tuning, Network Troubleshooting, Routing Protocols, Network Planning And Design, Network Switches, Network Routers, Virtual Networking, Software-Defined Data Center (SDDC), Local Area Networks, Network Protocols, Network Analysis, IT Infrastructure, Configuration Management
Skills you'll gain: Service Management, Information Technology Infrastructure Library, Customer experience improvement, IT Service Management, Service Improvement, Change Control, IT Management, Information Technology Architecture, Technical Management, Practice Management, Security Management, Technical Services, Infrastructure Architecture, Enterprise Architecture, Business Relationship Management, Hospitality Services, Continuous Improvement Process, Agile Methodology, Governance, Risk Management Framework
In summary, here are 10 of our most popular service level courses
- DevOps & Site Reliability Engineering Mastery Certification: Simplilearn
- Customer Service, Customer Support, Customer Experience: Alex Genadinik
- ITIL 4 Foundation: Logical Operations
- Akamai Customer Consulting and Support: Akamai Technologies, Inc.
- Mastering Generative AI for Customer Service Excellence: Edureka
- 2026 Introduction To Customer Service & Customer Support: Alex Genadinik
- What Are Service-Level Agreements (SLAs)?: Coursera
- IBM IT Support: IBM
- Observability Engineering: Metrics, Logs, and Traces: Edureka
- Hands-On Automation with n8n & Workato: Coursera
