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Technical Support Courses

Technical support courses can help you learn troubleshooting techniques, customer service skills, and network configuration. You can build expertise in diagnosing hardware and software issues, managing user accounts, and implementing security protocols. Many courses introduce tools like ticketing systems, remote desktop applications, and monitoring software, that support efficiently resolving technical problems and ensuring smooth operations in various environments.


Popular Technical Support Courses and Certifications


  • Status: Free Trial
    Free Trial
    G

    Google

    Technical Support Fundamentals

    Skills you'll gain: Computer Hardware, Technical Support, Software Installation, Technical Documentation, Hardware Troubleshooting, Customer Support, Computer Networking, System Software, Technical Communication, Computer Literacy, Linux, Microsoft Windows

    4.8
    Rating, 4.8 out of 5 stars
    ·
    163K reviews

    Beginner · Course · 1 - 3 Months

  • Status: Free Trial
    Free Trial
    Status: AI skills
    AI skills
    G

    Google

    Google IT Support

    Skills you'll gain: IT Security Architecture, Computer Networking, Operating System Administration, Package and Software Management, Network Troubleshooting, Version Control, IT Automation, Systems Administration, IT Infrastructure, TCP/IP, Git (Version Control System), Chef (Configuration Management Tool), Network Security, Ruby (Programming Language), File Systems, Microsoft Windows, Computer Hardware, Technical Support, Interviewing Skills, Applicant Tracking Systems

    Build toward a degree

    4.8
    Rating, 4.8 out of 5 stars
    ·
    211K reviews

    Beginner · Professional Certificate · 3 - 6 Months

  • Status: Free Trial
    Free Trial
    Status: AI skills
    AI skills
    M

    Microsoft

    Microsoft IT Support Specialist

    Skills you'll gain: Microsoft 365, Network Security, Business Software, Computer Hardware, Cybersecurity, Microsoft Office, Desktop Support, Virtual Private Networks (VPN), Network Troubleshooting, Technical Support and Services, Technical Support, Hardware Troubleshooting, Generative AI, Operating Systems, Collaborative Software, System Support, Network Protocols, TCP/IP, Application Security, Cloud Computing

    4.7
    Rating, 4.7 out of 5 stars
    ·
    1.5K reviews

    Beginner · Professional Certificate · 3 - 6 Months

  • Status: Free Trial
    Free Trial
    I

    IBM

    Introduction to Technical Support

    Skills you'll gain: IT Service Management, Technical Support, Desktop Support, Service Level, Help Desk Support, Customer Service, System Support, End User Training and Support, Remote Access Systems, Issue Tracking, Technical Communication, Technical Documentation

    4.8
    Rating, 4.8 out of 5 stars
    ·
    1.2K reviews

    Beginner · Course · 1 - 3 Months

  • Status: Free Trial
    Free Trial
    I

    IBM

    Technical Support (IT) Case Studies and Capstone

    Skills you'll gain: Technical Support, Hardware Troubleshooting, Cloud Computing, Cloud Services, Cybersecurity, Help Desk Support, System Support, Network Troubleshooting, Computer Hardware, Customer Service, General Networking, Data Storage, Issue Tracking, Operating Systems

    4.8
    Rating, 4.8 out of 5 stars
    ·
    185 reviews

    Intermediate · Course · 1 - 3 Months

  • Status: Preview
    Preview
    C

    Coursera

    Technical Troubleshooting: Diagnostics, Networks, Customers

    Skills you'll gain: Network Troubleshooting, Network Monitoring, Technical Communication, Technical Support, Network Administration, Technical Documentation, Desktop Support, Help Desk Support, Problem Management, Network Analysis

    5
    Rating, 5 out of 5 stars
    ·
    8 reviews

    Beginner · Course · 1 - 4 Weeks

What brings you to Coursera today?

  • Status: Free Trial
    Free Trial
    I

    IBM

    IBM IT Support

    Skills you'll gain: Cloud Computing Architecture, Technical Support, Cloud Services, Cloud Deployment, Generative AI, Hardware Troubleshooting, IT Service Management, Cloud Security, Cloud Infrastructure, Cybersecurity, Cloud Platforms, Cloud Computing, Professional Networking, Help Desk Support, Data Storage, Desktop Support, Peripheral Devices, Information Technology, Artificial Intelligence, Customer Service

    4.7
    Rating, 4.7 out of 5 stars
    ·
    12K reviews

    Beginner · Professional Certificate · 3 - 6 Months

  • A

    Amazon Web Services

    AWS Cloud Support Associate

    Skills you'll gain: AWS Identity and Access Management (IAM), Infrastructure as Code (IaC), Command-Line Interface, Amazon CloudWatch, AWS CloudFormation, Root Cause Analysis, Amazon DynamoDB, Customer Relationship Building, Network Troubleshooting, Amazon Web Services, Customer Relationship Management, Software Architecture, Linux Commands, Cloud Computing, Linux, Amazon S3, Web Applications, Information Technology, Customer Service, Software Development

    4.8
    Rating, 4.8 out of 5 stars
    ·
    6.8K reviews

    Beginner · Professional Certificate · 3 - 6 Months

  • Status: Free Trial
    Free Trial
    D

    Dell

    Dell Technologies Technical Customer Support Specialist

    Skills you'll gain: Hardware Troubleshooting, Customer Service, Network Troubleshooting, Customer Relationship Building, Computer Security Incident Management, Incident Response, Professional Development, Continuous Improvement Process, Cybersecurity, Process Improvement, Performance Metric, Desktop Support, Operating Systems, Computer Hardware, Cyber Attacks, Customer experience improvement, Technical Support, Customer Complaint Resolution, Digital Transformation, Lifelong Learning

    4.6
    Rating, 4.6 out of 5 stars
    ·
    44 reviews

    Beginner · Professional Certificate · 3 - 6 Months

  • Status: New
    New
    Status: Free Trial
    Free Trial
    P

    Pearson

    Cisco Certified Support Technician IT Support - 100-140

    Skills you'll gain: Cyber Threat Intelligence, Malware Protection, Peripheral Devices, Personally Identifiable Information, Remote Access Systems, Hardware Troubleshooting, Threat Detection, Desktop Support, Threat Management, Help Desk Support, Network Support, Cloud Services, Cybersecurity, Mac OS, Computer Hardware, Microsoft Windows, Technical Support and Services, Electrical Safety, IT Management, Cloud Security

    4.7
    Rating, 4.7 out of 5 stars
    ·
    14 reviews

    Beginner · Specialization · 1 - 3 Months

  • Status: New
    New
    Status: Free Trial
    Free Trial
    P

    Pearson

    Building Linux Servers: DHCP, DNS, and Directory Services

    Skills you'll gain: Dynamic Host Configuration Protocol (DHCP), Linux Servers, User Accounts, Virtualization, Linux Administration, Lightweight Directory Access Protocols, Network Performance Management, Virtualization and Virtual Machines, Group Policy, Server Administration, Performance Tuning, Virtual Machines, Systems Administration, Linux, Network Administration, Network Security, Security Management, Cybersecurity, Disaster Recovery, Large Language Modeling

    Intermediate · Specialization · 1 - 4 Weeks

  • Status: Free Trial
    Free Trial
    G

    Google

    Operating Systems and You: Becoming a Power User

    Skills you'll gain: Operating System Administration, Package and Software Management, File Systems, Microsoft Windows, Linux, Operating Systems, OS Process Management, Linux Administration, Remote Access Systems, System Monitoring, Command-Line Interface, User Accounts, Systems Administration, Technical Support and Services, File Management, Software Installation, Virtualization

    4.7
    Rating, 4.7 out of 5 stars
    ·
    29K reviews

    Beginner · Course · 1 - 3 Months

Searches related to technical support

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1234…327

In summary, here are 10 of our most popular technical support courses

  • Technical Support Fundamentals: Google
  • Google IT Support: Google
  • Microsoft IT Support Specialist: Microsoft
  • Introduction to Technical Support : IBM
  • Technical Support (IT) Case Studies and Capstone: IBM
  • Technical Troubleshooting: Diagnostics, Networks, Customers: Coursera
  • IBM IT Support: IBM
  • AWS Cloud Support Associate: Amazon Web Services
  • Dell Technologies Technical Customer Support Specialist: Dell
  • Cisco Certified Support Technician IT Support - 100-140: Pearson

Frequently Asked Questions about Technical Support

Technical support is a crucial service that assists users in resolving issues related to technology products and services. It encompasses a range of activities, including troubleshooting hardware and software problems, guiding users through technical processes, and providing solutions to enhance user experience. The importance of technical support lies in its ability to ensure that technology functions smoothly, thereby minimizing downtime and maximizing productivity. In a world increasingly reliant on technology, effective technical support is essential for both individuals and organizations to maintain operational efficiency and user satisfaction.‎

A variety of job opportunities exist in the field of technical support. Common roles include Technical Support Specialist, Help Desk Technician, IT Support Analyst, and Customer Support Representative. These positions often involve direct interaction with customers to resolve technical issues, provide guidance, and ensure that users can effectively utilize technology. Additionally, roles can vary from entry-level positions to more advanced technical roles, depending on the complexity of the support required and the specific technologies involved.‎

To succeed in technical support, several key skills are essential. First, strong problem-solving abilities are crucial for diagnosing and resolving issues efficiently. Communication skills are also vital, as support professionals must explain technical concepts in a way that is easy for users to understand. Familiarity with various operating systems, software applications, and hardware components is important, along with a basic understanding of networking principles. Additionally, patience and empathy are important traits, as support professionals often assist users who may be frustrated or confused.‎

There are numerous online courses available for those interested in technical support. Some notable options include the IBM IT Support Professional Certificate, which provides a comprehensive overview of IT support fundamentals, and the Dell Technologies Technical Customer Support Specialist Professional Certificate, which focuses on customer service skills specific to technical support. Other courses, such as Technical Support Fundamentals, cover essential concepts and practices in the field.‎

Yes. You can start learning technical support on Coursera for free in two ways:

  1. Preview the first module of many technical support courses at no cost. This includes video lessons, readings, graded assignments, and Coursera Coach (where available).
  2. Start a 7-day free trial for Specializations or Coursera Plus. This gives you full access to all course content across eligible programs within the timeframe of your trial.

If you want to keep learning, earn a certificate in technical support, or unlock full course access after the preview or trial, you can upgrade or apply for financial aid.‎

To learn technical support, start by exploring online courses that cover the fundamentals of the field. Look for courses that offer practical exercises and real-world scenarios to help you apply what you learn. Engaging in hands-on practice, such as setting up a home lab or volunteering for tech support roles, can also enhance your skills. Additionally, joining online forums or communities related to technical support can provide valuable insights and networking opportunities.‎

Technical support courses typically cover a range of topics, including troubleshooting techniques, customer service skills, operating systems, software applications, and hardware components. Courses may also explore into specific areas such as networking, security, and cloud support. For instance, the course Providing Technical Support for AWS Workloads focuses on cloud-related support, while Dell Technologies Technical Support for Hardware emphasizes hardware troubleshooting.‎

For training and upskilling employees in technical support, courses like the Dell Technologies Technical Support Career Introduction provide a solid foundation. Additionally, the Technical Support (IT) Case Studies and Capstone course offers practical applications of technical support concepts through real-world scenarios. These courses are designed to equip employees with the skills necessary to excel in technical support roles.‎

This FAQ content has been made available for informational purposes only. Learners are advised to conduct additional research to ensure that courses and other credentials pursued meet their personal, professional, and financial goals.

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