
Fundação Instituto de Administração
Skills you'll gain: Marketing Strategies, Data-Driven Marketing, Digital Brand Strategy, Digital Marketing, Digital Marketing Campaigns, Strategic Marketing, Marketing Planning, Marketing Analytics, Sales Strategy, Consumer Behaviour, Brand Awareness, Brand Management, Drive Engagement, Branding, Performance Measurement, A/B Testing, Community Development
Beginner · Course · 1 - 4 Weeks

Alex Genadinik
Skills you'll gain: Verbal Communication Skills, Customer Complaint Resolution, De-escalation Techniques, Customer Service, Communication, Customer Retention, Emotional Intelligence, Empathy & Emotional Intelligence, Customer Relationship Building, Service Recovery, Communication Strategies, Customer Support, Customer experience improvement, Conflict Management, Empathy
Mixed · Course · 1 - 4 Weeks

HubSpot Academy
Skills you'll gain: HubSpot CRM, Sales Management, Sales Pipelines, Customer Relationship Building, Prospecting and Qualification, Sales Process, Dashboard, Campaign Management, Service Level Agreement, Management Reporting, Workflow Management, Prioritization, Performance Reporting, Email Marketing, Performance Metric, Key Performance Indicators (KPIs)
Beginner · Course · 1 - 3 Months

Skills you'll gain: Full-Stack Web Development, Responsive Web Design, Email Automation, Order Management, UI Components, Payment Processing, Order Management Systems, Data Validation, Order Processing, Web Design and Development, Search Engine Optimization, Web Applications, JavaScript Frameworks, Authentications, User Interface (UI), React.js, E-Commerce, Web Analytics and SEO, PostgreSQL, Credit/Debit Card Processing
Intermediate · Specialization · 3 - 6 Months

Coursera
Skills you'll gain: Canva (Software), Workflow Management, Marketing Design, Marketing Materials, Marketing Collateral, Creative Design, Design, Digital Design, Graphic Design, Design Elements And Principles
Intermediate · Guided Project · Less Than 2 Hours

Skills you'll gain: Web Analytics, Supplier Management, E-Commerce, Web Analytics and SEO, WordPress, No-Code Development, Search Engine Optimization, Order Fulfillment, Blogs, Web Development, Content Management Systems, Web Design and Development, Shipping and Receiving, Performance Analysis, Web Frameworks, Web Development Tools
Beginner · Course · 1 - 3 Months

Alex Genadinik
Skills you'll gain: Persuasive Communication, Influencing, Sales Presentations, Sales Presentation, Selling Techniques, Communication, Storytelling, Marketing Psychology, Sales Training, Motivational Skills, Leadership, Driving engagement, Communication Strategies, Rapport Building, Emotional Intelligence, Psychology, Decision Making, Case Studies, Target Audience
Mixed · Course · 1 - 4 Weeks
Skills you'll gain: AI Personalization, Customer Insights, ChatGPT, Generative AI, Call Center Experience, Customer experience improvement, Customer Analysis, Customer Engagement, AI Integrations, AI Workflows, Customer Service, Process Optimization, Customer Support, Operational Efficiency, Automation, Analysis
Beginner · Course · 1 - 4 Weeks

Fundação Instituto de Administração
Skills you'll gain: Marketing Strategies, Strategic Marketing, Marketing Planning, Marketing, Customer experience strategy (CX), Customer Analysis, Consumer Behaviour, Content Marketing, Customer Insights, Journey Mapping, Digital Marketing, Sales Process, Digital Media Strategy, Conversion Funnel Analysis, Content Strategy, Brand Awareness
Beginner · Course · 1 - 4 Weeks

Skills you'll gain: Design Thinking, Customer experience strategy (CX), Agile Product Development, Journey Mapping, Product Marketing, Product Strategy, Product Management, User Research, Service Design, New Product Development, Value Propositions, User Feedback, Product Improvement, Customer Analysis, Product Roadmaps, Product Development, Customer Insights, Innovation, Market Opportunities, Market Analysis
Intermediate · Course · 1 - 3 Months

Alex Genadinik
Skills you'll gain: Marketing Planning, Marketing Strategies, Advertising, Marketing Strategy and Techniques, Strategic Marketing, Business Planning, Marketing, Customer Acquisition Management, Online Advertising, Growth Strategies, Business Marketing, Digital Advertising, Target Market, Digital Marketing, Lead Generation, Customer Retention
Mixed · Course · 1 - 3 Months

Alex Genadinik
Skills you'll gain: Business Development, Strategic Partnership, Negotiation, New Business Development, Relationship Building, Business Relationship Management, Professional Networking, B2B Sales, Business Strategies, Relationship Management, Proposal Development, Business Communication, Personalized Campaigns
Mixed · Course · 1 - 3 Months