• For Individuals
  • For Businesses
  • For Universities
  • For Governments
Degrees
​
Log In
Join for Free
  • Browse
  • Customer Experience

Customer Experience Courses

Customer experience courses can help you learn customer journey mapping, feedback analysis, service design, and personalization strategies. You can build skills in empathy-driven communication, problem-solving, and creating seamless interactions across various touchpoints. Many courses introduce tools like customer relationship management (CRM) software, survey platforms, and analytics dashboards, that support gathering insights and enhancing customer satisfaction.

Popular Customer Experience Courses and Certifications


  • Status: Free Trial
    Free Trial
    A

    Aptly

    Google Search Advertising Foundations

    Skills you'll gain: Google Ads, Advertising Campaigns, Performance Metric, Search Engine Marketing, Campaign Management, Pay Per Click Advertising, Keyword Research, Performance Measurement, Online Advertising, Digital Advertising, Advertising, Campaign Planning, Copywriting, Marketing Strategies, Bidding, Asset Management, Quality Assessment, Automation

    4.8
    Rating, 4.8 out of 5 stars
    ·
    10 reviews

    Beginner · Course · 1 - 3 Months

  • Status: Free
    Free
    C

    Coursera

    Developing a Programme Management Blueprint with ClickUp

    Skills you'll gain: Project Design, Program Management, Diagram Design, Workflow Management, Program Development, Project Management, Process Modeling, Agile Methodology, Process Development, Agile Project Management, Project Management Life Cycle, Risk Management

    4.6
    Rating, 4.6 out of 5 stars
    ·
    28 reviews

    Intermediate · Guided Project · Less Than 2 Hours

  • Status: Free
    Free
    C

    Coursera

    Create a business mind map with Coggle

    Skills you'll gain: Business Planning, Market Analysis, Information Architecture, Collaborative Software, Version Control, Ideation, Diagram Design, Organizational Structure

    4.5
    Rating, 4.5 out of 5 stars
    ·
    35 reviews

    Beginner · Guided Project · Less Than 2 Hours

  • Status: Free Trial
    Free Trial
    W

    Whizlabs

    AWS: CI/CD Pipelines and Deployment Strategies

    Skills you'll gain: CI/CD, Cloud Deployment, Application Deployment, Software Development Life Cycle, Systems Development Life Cycle, Continuous Deployment, Development Testing, Continuous Delivery, Software Development, Continuous Integration, Amazon Web Services, Test Tools, Containerization

    Intermediate · Course · 1 - 4 Weeks

  • Status: Free Trial
    Free Trial
    S

    Scrimba

    Learn Next.js

    Skills you'll gain: JavaScript Frameworks, UI Components, Full-Stack Web Development, React.js, TypeScript, Code Reusability, Front-End Web Development, Web Development, Web Applications, Frontend Performance, Server Side, User Interface and User Experience (UI/UX) Design, Software Development, File Systems

    4.8
    Rating, 4.8 out of 5 stars
    ·
    6 reviews

    Intermediate · Course · 1 - 4 Weeks

  • Status: Free Trial
    Free Trial
    L

    LearnKartS

    Continuous Monitoring with Jenkins & Best Practices

    Skills you'll gain: Jenkins, Continuous Integration, Ansible, Docker (Software), DevOps, Devops Tools, Continuous Delivery, SonarQube, Software Configuration Management, Continuous Deployment, Continuous Monitoring, Configuration Management, Containerization, Disaster Recovery, Key Management, Authentications, Authorization (Computing), Security Management

    4.5
    Rating, 4.5 out of 5 stars
    ·
    11 reviews

    Intermediate · Course · 1 - 4 Weeks

  • Status: Free Trial
    Free Trial
    C

    Coursera

    GenAI for Sales Operations Specialists

    Skills you'll gain: Responsible AI, Sales Process, General Sales Practices, Generative AI Agents, Sales Management, Sales, Data Ethics, Business Ethics, Forecasting, Customer Relationship Management, Strategic Decision-Making

    Intermediate · Course · 1 - 4 Weeks

  • Status: New
    New
    Status: Free Trial
    Free Trial
    A

    Alex Genadinik

    Sales Copywriting And Landing Page Optimization With ChatGPT

    Skills you'll gain: Sales Strategy, Closing (Sales), Marketing Psychology, Marketing Materials, Product Promotion, Copywriting, Sales, Sales Process, Selling Techniques, Consumer Behaviour, Marketing Collateral, General Sales Practices, Marketing, Customer Analysis, Video Production, Marketing Strategies, Target Audience, Promotional Strategies, Conversion Funnel Analysis, ChatGPT

    Mixed · Course · 1 - 3 Months

  • Status: Free Trial
    Free Trial
    M

    Macquarie University

    Cyber Security: DevSecOps

    Skills you'll gain: DevSecOps, Secure Coding, Application Security, IT Security Architecture, DevOps, Security Engineering, Security Controls, CI/CD, Cybersecurity, Cyber Security Strategy, Cloud Security, Infrastructure as Code (IaC), Cloud Platforms, Vulnerability Management, Development Environment, Cloud Computing, Cloud Infrastructure, Cloud Computing Architecture, User Story, Backlogs

    Beginner · Course · 1 - 3 Months

  • Status: Free Trial
    Free Trial
    D

    Duke University

    Python and Rust with Linux Command Line Tools

    Skills you'll gain: Rust (Programming Language), Serverless Computing, Command-Line Interface, Amazon Web Services, Maintainability, Linux Commands, Unix Commands, Application Deployment, System Programming, Python Programming, Package and Software Management, Performance Tuning, Software Testing

    5
    Rating, 5 out of 5 stars
    ·
    16 reviews

    Intermediate · Course · 1 - 4 Weeks

  • Status: Free Trial
    Free Trial
    B

    Board Infinity

    Web Development Mastery: HTML, CSS & JavaScript Fundamentals

    Skills you'll gain: Responsive Web Design, User Interface (UI) Design, User Interface (UI), HTML and CSS, Front-End Web Development, Web Development Tools, Web Design and Development, User Interface and User Experience (UI/UX) Design, Bootstrap (Front-End Framework), React.js, Web Development, Web Design, Javascript, Cascading Style Sheets (CSS), UI Components, JavaScript Frameworks, Hypertext Markup Language (HTML), Semantic Web

    3.8
    Rating, 3.8 out of 5 stars
    ·
    14 reviews

    Beginner · Course · 1 - 4 Weeks

  • Status: Free Trial
    Free Trial
    P

    Packt

    Linux Foundations and Basic System Administration

    Skills you'll gain: Linux, Linux Administration, File Systems, Remote Access Systems, Operating System Administration, Linux Commands, File Management, System Configuration, Unix, Software Installation, Command-Line Interface, Operating Systems, Virtualization and Virtual Machines, Systems Administration, Authorization (Computing), Virtualization, Virtual Machines, Open Source Technology, VPN Clients, User Accounts

    4.8
    Rating, 4.8 out of 5 stars
    ·
    8 reviews

    Beginner · Course · 1 - 3 Months

1…372373374…673

In summary, here are 10 of our most popular customer experience courses

  • Google Search Advertising Foundations: Aptly
  • Developing a Programme Management Blueprint with ClickUp: Coursera
  • Create a business mind map with Coggle: Coursera
  • AWS: CI/CD Pipelines and Deployment Strategies: Whizlabs
  • Learn Next.js: Scrimba
  • Continuous Monitoring with Jenkins & Best Practices: LearnKartS
  • GenAI for Sales Operations Specialists: Coursera
  • Sales Copywriting And Landing Page Optimization With ChatGPT: Alex Genadinik
  • Cyber Security: DevSecOps: Macquarie University
  • Python and Rust with Linux Command Line Tools: Duke University

Other topics to explore

Arts and Humanities
338 courses
Business
1095 courses
Computer Science
668 courses
Data Science
425 courses
Information Technology
145 courses
Health
471 courses
Math and Logic
70 courses
Personal Development
137 courses
Physical Science and Engineering
413 courses
Social Sciences
401 courses
Language Learning
150 courses

Coursera Footer

Skills

  • Accounting
  • Artificial Intelligence (AI)
  • Cybersecurity
  • Data Analytics
  • Digital Marketing
  • Human Resources (HR)
  • Microsoft Excel
  • Project Management
  • Python
  • SQL

Professional Certificates

  • Google AI Certificate
  • Google Cybersecurity Certificate
  • Google Data Analytics Certificate
  • Google IT Support Certificate
  • Google Project Management Certificate
  • Google UX Design Certificate
  • IBM AI Engineering Certificate
  • IBM AI Product Manager Certificate
  • IBM Data Science Certificate
  • Intuit Academy Bookkeeping Certificate

Courses & Specializations

  • AI Essentials Specialization
  • AI For Business Specialization
  • AI For Everyone Course
  • AI in Healthcare Specialization
  • Deep Learning Specialization
  • Excel Skills for Business Specialization
  • Financial Markets Course
  • Machine Learning Specialization
  • Prompt Engineering for ChatGPT Course
  • Python for Everybody Specialization

Career Resources

  • Career Aptitude Test
  • CAPM Certification Requirements
  • CompTIA A+ Certification Requirements
  • CompTIA Security+ Certification Requirements
  • Essential IT Certifications
  • High-Income Skills to Learn
  • How to Learn Artificial Intelligence
  • PMP Certification Requirements
  • Popular Cybersecurity Certifications
  • Share your Coursera learning story

Coursera

  • About
  • What We Offer
  • Leadership
  • Careers
  • Catalog
  • Coursera Plus
  • Professional Certificates
  • MasterTrack® Certificates
  • Degrees
  • For Enterprise
  • For Government
  • For Campus
  • Become a Partner
  • Social Impact
  • Free Courses
  • Udemy

Community

  • Learners
  • Partners
  • Beta Testers
  • Blog
  • The Coursera Podcast
  • Tech Blog

More

  • Press
  • Investors
  • Terms
  • Privacy
  • Help
  • Accessibility
  • Contact
  • Articles
  • Directory
  • Affiliates
  • Modern Slavery Statement
  • Do Not Sell/Share
Learn Anywhere
Download on the App Store
Get it on Google Play
Logo of Certified B Corporation
© 2026 Coursera Inc. All rights reserved.
  • Coursera Facebook
  • Coursera Linkedin
  • Coursera Twitter
  • Coursera YouTube
  • Coursera Instagram
  • Coursera TikTok