• For Individuals
  • For Businesses
  • For Universities
  • For Governments
Degrees
​
Log In
Join for Free
  • Browse
  • Customer Service

Customer Service Courses

Customer service courses can help you learn effective communication, conflict resolution, customer relationship management, and service excellence. You can build skills in active listening, empathy, and problem-solving, which are crucial for addressing customer needs and enhancing satisfaction. Many courses introduce tools like CRM software, feedback management systems, and chatbots, which help streamline interactions and improve service delivery.

Popular Customer Service Courses and Certifications


  • Status: New
    New
    Status: Free Trial
    Free Trial
    C

    Coursera

    Dashboard Win Drivers

    Skills you'll gain: Dashboard, Dashboard Creation, Sales Process, Sales, Customer Relationship Management (CRM) Software, Data Transformation, Data-Driven Decision-Making, Customer Relationship Management, Data Presentation, Analytics, Performance Analysis, Pivot Tables And Charts, Analysis, Power BI, Predictive Analytics, Performance Metric, Business Metrics, Visualization (Computer Graphics), Negotiation

    Intermediate · Course · 1 - 4 Weeks

  • Status: New
    New
    Status: Free Trial
    Free Trial
    C

    Coursera

    Measure Brand Buzz

    Skills you'll gain: Brand Awareness, Social Media Marketing, Crisis Management, Social Media Analytics, Brand Marketing, Social Media, Branding, Brand Management, Advertising Campaigns, Brand Strategy, Brand Loyalty, Customer Insights, Case Studies, Marketing Strategies, Business Metrics, Qualitative Research, Real Time Data, Analysis

    Intermediate · Course · 1 - 4 Weeks

  • C

    Coursera

    Publier des designs sur Slack avec Canva pour entreprises

    Skills you'll gain: Slack (Software), Marketing Materials, Marketing Design, Collaborative Software, Shared Media, Multimedia, Content Creation, Graphic Design, Calendar Management, Content Marketing, User Accounts, Business Communication, Marketing Communications, Cloud-Based Integration, Team Management

    Beginner · Guided Project · Less Than 2 Hours

  • Status: New
    New
    Status: Free Trial
    Free Trial
    E

    EDUCBA

    Design and Automate Infrastructure with Chef on AWS

    Skills you'll gain: Chef (Configuration Management Tool), Infrastructure as Code (IaC), Cloud Infrastructure, Virtual Machines, Amazon Web Services, Cloud Hosting, Amazon Elastic Compute Cloud, Devops Tools, Infrastructure As A Service (IaaS), IT Automation, Application Deployment, Cloud Computing, Nginx, Configuration Management, Remote Access Systems, Package and Software Management, Development Environment, Automation, System Configuration, VPN Clients

    Intermediate · Course · 1 - 4 Weeks

  • Status: New
    New
    G

    Google Cloud

    KI-Infrastruktur: Einführung in AI Hypercomputer

    Skills you'll gain: Model Deployment, Cloud Deployment, Google Cloud Platform, Cloud Infrastructure, Infrastructure As A Service (IaaS), Cloud Computing Architecture, Cloud Computing, Model Optimization, AI Workflows, Computer Architecture, Artificial Intelligence, AI literacy, Performance Tuning, Hardware Architecture

    Intermediate · Course · 1 - 4 Weeks

  • G

    Google Cloud

    Work with Gemini Models in BigQuery - Bahasa Indonesia

    Skills you'll gain: Gemini, Google Gemini, Generative AI, Customer Relationship Management, Predictive Modeling, Applied Machine Learning, Artificial Intelligence and Machine Learning (AI/ML), SQL, Google Cloud Platform, Jupyter, Business Workflow Analysis, Query Languages, Big Data

    Intermediate · Course · 1 - 4 Weeks

  • G

    Google Cloud

    Gemini for Data Scientists and Analysts-Português Brasileiro

    Skills you'll gain: Google Gemini, Marketing Strategies, Customer Analysis, Gemini, Big Data, Forecasting, Customer Insights, Predictive Analytics, Marketing, Analytics, Data-Driven Marketing, Target Audience, Data Analysis, Marketing Analytics, Campaign Planning, Artificial Intelligence, Artificial Intelligence and Machine Learning (AI/ML), AI Enablement, Applied Machine Learning, Google Cloud Platform

    Beginner · Course · 1 - 4 Weeks

  • Status: New
    New
    Status: Free Trial
    Free Trial
    C

    Coursera

    Sync Asana & Jira

    Skills you'll gain: Data Mapping, Configuration Management, Jira (Software), Reconciliation, Systems Integration, Issue Tracking, Data Integration, Project Management Software, Workflow Management, Data Maintenance, Continuous Monitoring, Project Documentation

    Beginner · Course · 1 - 4 Weeks

  • G

    Google Cloud

    Observability in Google Cloud - Français

    Skills you'll gain: Prometheus (Software), Google Cloud Platform, Application Performance Management, Network Monitoring, Cloud Management, Kubernetes, System Monitoring, Network Performance Management, Identity and Access Management, Managed Services, Dashboard Creation, Query Languages

    Beginner · Course · 1 - 3 Months

  • G

    Google Cloud

    Architecting with Google Kubernetes Engine: Foundations - 繁體中文

    Skills you'll gain: Kubernetes, Containerization, Google Cloud Platform, Cloud Infrastructure, Cloud-Native Computing, Cloud Platforms, Application Deployment, Cloud Computing, Cloud Management, Infrastructure Architecture, Cloud Deployment, Software Architecture

    Intermediate · Course · 1 - 4 Weeks

  • Status: New
    New
    Status: Free Trial
    Free Trial
    L

    Logical Operations

    Crystal Reports: Subreports and Drill-Downs

    Skills you'll gain: Verification And Validation, Business Reporting, Data Presentation, Report Writing, Data Sharing, Microsoft Access, Business Intelligence Software, Data Integration, Consolidation, Business Intelligence, Data Analysis Software, Data Analysis, Editing, Microsoft Office

    Mixed · Course · 1 - 4 Weeks

  • Status: Preview
    Preview
    G

    Google Cloud

    Gemini for end-to-end SDLC - Français

    Skills you'll gain: Google Gemini, Gemini, Test Tools, Test Script Development, Query Languages, Test Case, Google Cloud Platform, Generative AI, Data Access, Software Development Life Cycle, Cloud-Based Integration, Application Development, Web Applications, Cloud Development, Debugging

    Beginner · Course · 1 - 4 Weeks

1…463464465…473

In summary, here are 10 of our most popular customer service courses

  • Dashboard Win Drivers: Coursera
  • Measure Brand Buzz: Coursera
  • Publier des designs sur Slack avec Canva pour entreprises: Coursera
  • Design and Automate Infrastructure with Chef on AWS: EDUCBA
  • KI-Infrastruktur: Einführung in AI Hypercomputer: Google Cloud
  • Work with Gemini Models in BigQuery - Bahasa Indonesia: Google Cloud
  • Gemini for Data Scientists and Analysts-Português Brasileiro: Google Cloud
  • Sync Asana & Jira: Coursera
  • Observability in Google Cloud - Français: Google Cloud
  • Architecting with Google Kubernetes Engine: Foundations - 繁體中文: Google Cloud

Skills you can learn in Marketing

Market (economics) (28)
Social Media (15)
Marketing Strategy (14)
Analytics (13)
Brand (13)
Digital Marketing (13)
Marketing Analytics (11)
Plan (11)
Advertising (9)
Modeling (9)
Social Media Marketing (9)
Brand Management (7)

Other topics to explore

Arts and Humanities
338 courses
Business
1095 courses
Computer Science
668 courses
Data Science
425 courses
Information Technology
145 courses
Health
471 courses
Math and Logic
70 courses
Personal Development
137 courses
Physical Science and Engineering
413 courses
Social Sciences
401 courses
Language Learning
150 courses

Coursera Footer

Skills

  • Accounting
  • Artificial Intelligence (AI)
  • Cybersecurity
  • Data Analytics
  • Digital Marketing
  • Human Resources (HR)
  • Microsoft Excel
  • Project Management
  • Python
  • SQL

Professional Certificates

  • Google AI Certificate
  • Google Cybersecurity Certificate
  • Google Data Analytics Certificate
  • Google IT Support Certificate
  • Google Project Management Certificate
  • Google UX Design Certificate
  • IBM AI Engineering Certificate
  • IBM AI Product Manager Certificate
  • IBM Data Science Certificate
  • Intuit Academy Bookkeeping Certificate

Courses & Specializations

  • AI Essentials Specialization
  • AI For Business Specialization
  • AI For Everyone Course
  • AI in Healthcare Specialization
  • Deep Learning Specialization
  • Excel Skills for Business Specialization
  • Financial Markets Course
  • Machine Learning Specialization
  • Prompt Engineering for ChatGPT Course
  • Python for Everybody Specialization

Career Resources

  • Career Aptitude Test
  • CAPM Certification Requirements
  • CompTIA A+ Certification Requirements
  • CompTIA Security+ Certification Requirements
  • Essential IT Certifications
  • High-Income Skills to Learn
  • How to Learn Artificial Intelligence
  • PMP Certification Requirements
  • Popular Cybersecurity Certifications
  • Share your Coursera learning story

Coursera

  • About
  • What We Offer
  • Leadership
  • Careers
  • Catalog
  • Coursera Plus
  • Professional Certificates
  • MasterTrack® Certificates
  • Degrees
  • For Enterprise
  • For Government
  • For Campus
  • Become a Partner
  • Social Impact
  • Free Courses
  • Udemy

Community

  • Learners
  • Partners
  • Beta Testers
  • Blog
  • The Coursera Podcast
  • Tech Blog

More

  • Press
  • Investors
  • Terms
  • Privacy
  • Help
  • Accessibility
  • Contact
  • Articles
  • Directory
  • Affiliates
  • Modern Slavery Statement
  • Do Not Sell/Share
Learn Anywhere
Download on the App Store
Get it on Google Play
Logo of Certified B Corporation
© 2026 Coursera Inc. All rights reserved.
  • Coursera Facebook
  • Coursera Linkedin
  • Coursera Twitter
  • Coursera YouTube
  • Coursera Instagram
  • Coursera TikTok