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Customer Experience Courses

Customer experience courses can help you learn customer journey mapping, feedback analysis, service design, and personalization strategies. You can build skills in empathy-driven communication, problem-solving, and creating seamless interactions across various touchpoints. Many courses introduce tools like customer relationship management (CRM) software, survey platforms, and analytics dashboards, that support gathering insights and enhancing customer satisfaction.


Popular Customer Experience Courses and Certifications


  • Status: Free Trial
    Free Trial
    I

    IBM

    Getting Started with Front-End and Web Development

    Skills you'll gain: Application Development, User Interface and User Experience (UI/UX) Design, Web Design and Development, Front-End Web Development, No-Code Development, WordPress, Web Applications, Web Development, Full-Stack Web Development, Back-End Web Development, Content Management Systems

    4.6
    Rating, 4.6 out of 5 stars
    ·
    404 reviews

    Beginner · Course · 1 - 3 Months

  • Status: Free Trial
    Free Trial
    N

    Northwestern University

    Engagement & Nurture Marketing Strategies

    Skills you'll gain: Blogs, Social Media Marketing, Marketing Strategies, Social Media Strategy, Social Media, Content Marketing, Marketing Effectiveness, Strategic Marketing, Digital Media Strategy, Target Market, Drive Engagement, Customer Engagement, Content Creation, Multimedia, Writing

    4.8
    Rating, 4.8 out of 5 stars
    ·
    1.2K reviews

    Mixed · Course · 1 - 4 Weeks

  • Status: Free Trial
    Free Trial
    U

    University of Colorado System

    Fundamentals of Network Communication

    Skills you'll gain: Digital Communications, OSI Models, Network Protocols, TCP/IP, Network Routing, Network Architecture, Network Planning And Design, Computer Networking, Network Model, System Programming, Data Integrity

    4.6
    Rating, 4.6 out of 5 stars
    ·
    2.4K reviews

    Intermediate · Course · 1 - 3 Months

  • Status: Preview
    Preview
    U

    University of London

    Get Interactive: Practical Teaching with Technology

    Skills you'll gain: Education Software and Technology, Learning Management Systems, Collaboration, Digital pedagogy, Interactive Design, Discussion Facilitation, Graphical Tools, Test Tools

    4.8
    Rating, 4.8 out of 5 stars
    ·
    1.6K reviews

    Beginner · Course · 1 - 4 Weeks

  • Status: Free Trial
    Free Trial
    W

    West Virginia University

    Sales Operations/Management

    Skills you'll gain: Sales Management, Sales Territory Management, Recruitment, Sales Training, Sales Strategy, Account Management, Sales, General Sales Practices, Training and Development, Talent Recruitment, Expense Management, Sales Process, Organizational Structure, Inside Sales, Marketing Budgets, Business Ethics, Employee Training, Legal Risk, Operating Expense, Compensation Strategy

    4.5
    Rating, 4.5 out of 5 stars
    ·
    437 reviews

    Beginner · Specialization · 3 - 6 Months

  • Status: New
    New
    Status: Free Trial
    Free Trial
    C

    Coursera

    Human Resources Management and GenAI

    Skills you'll gain: Employee Retention, Talent Pipelining, Succession Planning, Workplace inclusivity, Performance Appraisal, Human Resource Strategy, Prompt Engineering, Mediation, Human Resources, Employee Engagement, Responsible AI, Generative AI Agents, AI Enablement, Human Resources Information System (HRIS), HR Tech, Payroll, Performance Review, Management Training And Development, Generative AI, Artificial Intelligence and Machine Learning (AI/ML)

    4.7
    Rating, 4.7 out of 5 stars
    ·
    319 reviews

    Beginner · Specialization · 3 - 6 Months

  • Status: Preview
    Preview
    L

    LearnQuest

    Mastering Final Cut Pro

    Skills you'll gain: Video Editing, Apple software proficiency, Motion Graphics, Post-Production, Animations, Media Production, Data Import/Export, Editing, Content Management, File Management, Color Theory, Timelines, Augmented and Virtual Reality (AR/VR)

    4.4
    Rating, 4.4 out of 5 stars
    ·
    228 reviews

    Beginner · Course · 1 - 3 Months

  • Status: Preview
    Preview
    C

    Coursera

    Introduction to Events Management

    Skills you'll gain: Event Management, Event Marketing, Event Planning, Logistics Management, Hospitality, Logistics, Marketing Budgets, Hospitality Management, Planning, Operations Management, Budgeting, Promotional Strategies, Vendor Management, Coordination

    4.7
    Rating, 4.7 out of 5 stars
    ·
    272 reviews

    Beginner · Course · 1 - 4 Weeks

  • Status: Free Trial
    Free Trial
    D

    Deep Teaching Solutions

    Uncommon Sense Teaching

    Skills you'll gain: Lesson Planning, Critical Thinking, Classroom Management, Stress Management, Instructional Strategies, Teaching, Education and Training, Student Engagement, Blended Learning, Differentiated Instruction, Human Learning, Learning Strategies, Interactive Learning, Pedagogy, Lecturing, Course Development, Learning Theory, Digital pedagogy, Special Education, Stress First Aid

    4.9
    Rating, 4.9 out of 5 stars
    ·
    775 reviews

    Beginner · Specialization · 1 - 3 Months

  • C

    Coursera

    Agile Project: Product Prototype Touchpoint Analysis in Miro

    Skills you'll gain: Agile Product Development, Wireframing, Product Roadmaps, Customer experience strategy (CX), Agile Project Management, Persona Development, User Experience, Product Requirements, User Story, Product Development, User Research, Product Strategy

    4.6
    Rating, 4.6 out of 5 stars
    ·
    92 reviews

    Intermediate · Guided Project · Less Than 2 Hours

  • Status: Free Trial
    Free Trial
    I

    IBM

    Cybersecurity Case Studies and Capstone Project

    Skills you'll gain: Digital Forensics, Incident Response, Penetration Testing, Computer Security Incident Management, Cyber Threat Intelligence, Cybersecurity, Security Management, Threat Detection, Cyber Security Assessment, Vulnerability Assessments, Threat Modeling, Malware Protection, Email Security, AI Security, Exploitation techniques, Network Security, Payment Card Industry (PCI) Data Security Standards, Fraud detection

    4.8
    Rating, 4.8 out of 5 stars
    ·
    1.6K reviews

    Intermediate · Course · 1 - 3 Months

  • Status: Free Trial
    Free Trial
    U

    University of Pennsylvania

    Omnichannel Retail Strategy

    Skills you'll gain: Human Capital, Employee Retention, Workforce Development, Human Resource Strategy, Employee Training, Digital Transformation, Organizational Strategy, Employee Engagement, Supply Chain Management, Human Resources Management and Planning, E-Commerce, Customer experience strategy (CX), Brand Strategy, Analytics, Talent Management, Retail Store Operations, Marketing Strategies, Business Technologies, Customer Insights, Performance Management

    4.7
    Rating, 4.7 out of 5 stars
    ·
    414 reviews

    Beginner · Specialization · 1 - 3 Months

Searches related to customer experience

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1…122123124…553

In summary, here are 10 of our most popular customer experience courses

  • Getting Started with Front-End and Web Development: IBM
  • Engagement & Nurture Marketing Strategies: Northwestern University
  • Fundamentals of Network Communication: University of Colorado System
  • Get Interactive: Practical Teaching with Technology: University of London
  • Sales Operations/Management: West Virginia University
  • Human Resources Management and GenAI: Coursera
  • Mastering Final Cut Pro: LearnQuest
  • Introduction to Events Management : Coursera
  • Uncommon Sense Teaching: Deep Teaching Solutions
  • Agile Project: Product Prototype Touchpoint Analysis in Miro: Coursera

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