Customer experience courses can help you learn customer journey mapping, feedback analysis, service design, and personalization strategies. You can build skills in empathy-driven communication, problem-solving, and creating seamless interactions across various touchpoints. Many courses introduce tools like customer relationship management (CRM) software, survey platforms, and analytics dashboards, that support gathering insights and enhancing customer satisfaction.

Skills you'll gain: Application Development, User Interface and User Experience (UI/UX) Design, Web Design and Development, Front-End Web Development, No-Code Development, WordPress, Web Applications, Web Development, Full-Stack Web Development, Back-End Web Development, Content Management Systems
Beginner · Course · 1 - 3 Months

Northwestern University
Skills you'll gain: Blogs, Social Media Marketing, Marketing Strategies, Social Media Strategy, Social Media, Content Marketing, Marketing Effectiveness, Strategic Marketing, Digital Media Strategy, Target Market, Drive Engagement, Customer Engagement, Content Creation, Multimedia, Writing
Mixed · Course · 1 - 4 Weeks

University of Colorado System
Skills you'll gain: Digital Communications, OSI Models, Network Protocols, TCP/IP, Network Routing, Network Architecture, Network Planning And Design, Computer Networking, Network Model, System Programming, Data Integrity
Intermediate · Course · 1 - 3 Months

University of London
Skills you'll gain: Education Software and Technology, Learning Management Systems, Collaboration, Digital pedagogy, Interactive Design, Discussion Facilitation, Graphical Tools, Test Tools
Beginner · Course · 1 - 4 Weeks

West Virginia University
Skills you'll gain: Sales Management, Sales Territory Management, Recruitment, Sales Training, Sales Strategy, Account Management, Sales, General Sales Practices, Training and Development, Talent Recruitment, Expense Management, Sales Process, Organizational Structure, Inside Sales, Marketing Budgets, Business Ethics, Employee Training, Legal Risk, Operating Expense, Compensation Strategy
Beginner · Specialization · 3 - 6 Months

Coursera
Skills you'll gain: Employee Retention, Talent Pipelining, Succession Planning, Workplace inclusivity, Performance Appraisal, Human Resource Strategy, Prompt Engineering, Mediation, Human Resources, Employee Engagement, Responsible AI, Generative AI Agents, AI Enablement, Human Resources Information System (HRIS), HR Tech, Payroll, Performance Review, Management Training And Development, Generative AI, Artificial Intelligence and Machine Learning (AI/ML)
Beginner · Specialization · 3 - 6 Months

LearnQuest
Skills you'll gain: Video Editing, Apple software proficiency, Motion Graphics, Post-Production, Animations, Media Production, Data Import/Export, Editing, Content Management, File Management, Color Theory, Timelines, Augmented and Virtual Reality (AR/VR)
Beginner · Course · 1 - 3 Months

Coursera
Skills you'll gain: Event Management, Event Marketing, Event Planning, Logistics Management, Hospitality, Logistics, Marketing Budgets, Hospitality Management, Planning, Operations Management, Budgeting, Promotional Strategies, Vendor Management, Coordination
Beginner · Course · 1 - 4 Weeks

Deep Teaching Solutions
Skills you'll gain: Lesson Planning, Critical Thinking, Classroom Management, Stress Management, Instructional Strategies, Teaching, Education and Training, Student Engagement, Blended Learning, Differentiated Instruction, Human Learning, Learning Strategies, Interactive Learning, Pedagogy, Lecturing, Course Development, Learning Theory, Digital pedagogy, Special Education, Stress First Aid
Beginner · Specialization · 1 - 3 Months

Skills you'll gain: Agile Product Development, Wireframing, Product Roadmaps, Customer experience strategy (CX), Agile Project Management, Persona Development, User Experience, Product Requirements, User Story, Product Development, User Research, Product Strategy
Intermediate · Guided Project · Less Than 2 Hours

Skills you'll gain: Digital Forensics, Incident Response, Penetration Testing, Computer Security Incident Management, Cyber Threat Intelligence, Cybersecurity, Security Management, Threat Detection, Cyber Security Assessment, Vulnerability Assessments, Threat Modeling, Malware Protection, Email Security, AI Security, Exploitation techniques, Network Security, Payment Card Industry (PCI) Data Security Standards, Fraud detection
Intermediate · Course · 1 - 3 Months

University of Pennsylvania
Skills you'll gain: Human Capital, Employee Retention, Workforce Development, Human Resource Strategy, Employee Training, Digital Transformation, Organizational Strategy, Employee Engagement, Supply Chain Management, Human Resources Management and Planning, E-Commerce, Customer experience strategy (CX), Brand Strategy, Analytics, Talent Management, Retail Store Operations, Marketing Strategies, Business Technologies, Customer Insights, Performance Management
Beginner · Specialization · 1 - 3 Months