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Customer Service Courses

Customer service courses can help you learn effective communication, conflict resolution, customer relationship management, and service excellence. You can build skills in active listening, empathy, and problem-solving, which are crucial for addressing customer needs and enhancing satisfaction. Many courses introduce tools like CRM software, feedback management systems, and chatbots, which help streamline interactions and improve service delivery.


Popular Customer Service Courses and Certifications


  • A

    Amazon Web Services

    AWS Cloud Technology Consultant

    Skills you'll gain: AWS Identity and Access Management (IAM), Infrastructure as Code (IaC), Large Language Modeling, Amazon CloudWatch, AWS CloudFormation, Software Development Life Cycle, CI/CD, Amazon Web Services, Professional Networking, Amazon DynamoDB, Amazon S3, Extract, Transform, Load, Prompt Engineering, DevOps, Software Architecture, Cloud Computing Architecture, Cloud Management, Data Management, Problem Solving, Teamwork

    Build toward a degree

    4.8
    Rating, 4.8 out of 5 stars
    ·
    7K reviews

    Beginner · Professional Certificate · 3 - 6 Months

  • Status: Free Trial
    Free Trial
    G

    Google

    Google Business Intelligence

    Skills you'll gain: Data Modeling, Stakeholder Engagement, Database Design, Dashboard, Business Intelligence, Extract, Transform, Load, Tableau Software, Data Warehousing, Data Pipelines, Interactive Data Visualization, Business Reporting, Data-Driven Decision-Making, Data Visualization, Interviewing Skills, Applicant Tracking Systems, Business Process, AI Enablement, Business Analysis, Data Analysis, SQL

    Build toward a degree

    4.8
    Rating, 4.8 out of 5 stars
    ·
    6.9K reviews

    Advanced · Professional Certificate · 3 - 6 Months

  • Status: Preview
    Preview
    A

    Atlassian

    Agile with Atlassian Jira

    Skills you'll gain: Jira (Software), Agile Methodology, Scrum (Software Development), Kanban Principles, Agile Project Management, Lean Methodologies, Backlogs, Sprint Planning, Sprint Retrospectives, User Story, Workflow Management, Project Management, Product Requirements, Query Languages, Software Versioning, Continuous Improvement Process

    4.7
    Rating, 4.7 out of 5 stars
    ·
    9.7K reviews

    Beginner · Course · 1 - 4 Weeks

  • Status: New
    New
    Status: Preview
    Preview
    C

    CertNexus

    DSBIZ (Exam DSZ-210)

    Skills you'll gain: Customer experience improvement, Data Strategy, Data Modeling, Marketing Analytics, Customer Insights, Business Analytics, Business Intelligence, Marketing Strategies, Data Science, Operational Efficiency, Marketing, Data Ethics, Analytics, Customer Service, Big Data, Descriptive Analytics, Business Strategy, Data Collection, Predictive Analytics, Governance

    Mixed · Course · 1 - 4 Weeks

  • Status: Free Trial
    Free Trial
    I

    IE Business School

    Brand and Product Management

    Skills you'll gain: Product Lifecycle Management, Customer experience strategy (CX), Brand Strategy, Brand Management, Branding, Competitive Analysis, Product Strategy, Product Management, Brand Awareness, Product Planning, Brand Loyalty, New Product Development, Design and Product, Market Analysis, Portfolio Management, Employee Engagement

    4.7
    Rating, 4.7 out of 5 stars
    ·
    2.7K reviews

    Beginner · Course · 1 - 3 Months

  • Status: Free Trial
    Free Trial
    N

    New York University

    Introduction to Cyber Attacks

    Skills you'll gain: Security Engineering, Threat Modeling, Distributed Denial-Of-Service (DDoS) Attacks, Cyber Attacks, Cybersecurity, Cyber Risk, Application Security, Threat Detection, Information Systems Security, Network Security, Computer Security, Encryption

    4.7
    Rating, 4.7 out of 5 stars
    ·
    2.9K reviews

    Beginner · Course · 1 - 4 Weeks

  • Status: Free Trial
    Free Trial
    A

    Amazon Web Services

    AWS Fundamentals

    Skills you'll gain: AWS Identity and Access Management (IAM), Amazon Web Services, Amazon CloudWatch, Serverless Computing, Amazon DynamoDB, Amazon S3, Scalability, Event-Driven Programming, Cloud Computing, Cloud Infrastructure, Cloud Storage, Solution Architecture, Cloud Computing Architecture, Data Migration, API Gateway, Amazon Elastic Compute Cloud, Public Cloud, Database Systems, Software Architecture, Cloud Security

    4.8
    Rating, 4.8 out of 5 stars
    ·
    6.8K reviews

    Beginner · Specialization · 3 - 6 Months

  • Status: Free Trial
    Free Trial
    I

    IE Business School

    Marketing Strategy

    Skills you'll gain: Survey Creation, Marketing Planning, Market Research, Business Research, Product Marketing, Consumer Behaviour, Value Propositions, Market Analysis, Marketing, Business Planning, Marketing Channel, Peer Review, Case Studies, Target Market, Research Design, Data Analysis, Marketing Communications, Marketing Strategies, Product Strategy, Research Reports

    4.5
    Rating, 4.5 out of 5 stars
    ·
    6.2K reviews

    Beginner · Specialization · 3 - 6 Months

  • Status: New
    New
    Status: Free Trial
    Free Trial
    C

    Coursera

    Design and Optimize User Funnels

    Skills you'll gain: Process Mapping, Process Analysis, Web Analytics, Dashboard, Process Design, Customer experience improvement, Driving engagement, Process Improvement and Optimization, User Feedback, Marketing Analytics, Customer Insights, Customer Analysis, Key Performance Indicators (KPIs), Analysis, Business Metrics, Data-Driven Decision-Making

    Intermediate · Course · 1 - 4 Weeks

  • Status: New
    New
    Status: Free Trial
    Free Trial
    C

    Coursera

    CRO Excellence: Leading High-Performance Sales Teams

    Skills you'll gain: Sales Enablement, Strategic Leadership, Business Leadership, Customer Insights, Organizational Effectiveness, Performance Measurement, Business Risk Management, Data-Driven Decision-Making, Business Metrics, Case Studies

    Intermediate · Course · 1 - 4 Weeks

  • Status: Free Trial
    Free Trial
    Status: AI skills
    AI skills
    A

    Amazon Web Services

    AWS Cloud Technical Essentials

    Skills you'll gain: AWS Identity and Access Management (IAM), Amazon CloudWatch, Amazon Web Services, Amazon DynamoDB, Amazon S3, Amazon Elastic Compute Cloud, Scalability, Cloud Computing, Cloud Infrastructure, Cloud Security, Cloud Storage, System Monitoring, Load Balancing, Data Storage, Virtual Networking, Database Development, General Networking, Virtual Machines, Containerization

    4.8
    Rating, 4.8 out of 5 stars
    ·
    6.2K reviews

    Beginner · Course · 1 - 4 Weeks

  • Status: Free Trial
    Free Trial
    U

    University of Maryland, College Park

    Selecting the Right Customer & Channel

    Skills you'll gain: Customer Analysis, Customer Acquisition Management, Customer Insights, Marketing Channel, Marketing Analytics, Customer Relationship Management, Business-To-Consumer, Customer Retention, Cross-Channel Marketing, B2B Sales, Operating Cost, Strategic Marketing, Market Analysis

    Beginner · Course · 1 - 4 Weeks

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In summary, here are 10 of our most popular customer service courses

  • AWS Cloud Technology Consultant: Amazon Web Services
  • Google Business Intelligence: Google
  • Agile with Atlassian Jira: Atlassian
  • DSBIZ (Exam DSZ-210): CertNexus
  • Brand and Product Management: IE Business School
  • Introduction to Cyber Attacks: New York University
  • AWS Fundamentals: Amazon Web Services
  • Marketing Strategy: IE Business School
  • Design and Optimize User Funnels: Coursera
  • CRO Excellence: Leading High-Performance Sales Teams: Coursera

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Brand (13)
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Brand Management (7)

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