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  • Inbound Calls

Results for "inbound calls"


  • S

    Simplilearn

    Generative AI in Customer Service Operations Training

    Skills you'll gain: AI Personalization, Responsible AI, Data Ethics, Customer experience improvement, User Feedback, Generative AI, Self Service Technologies, Personalized Service, Customer Support, Call Center Experience, Customer Service, Customer Analysis, Customer Insights, Automation, Customer Engagement, AI literacy, Artificial Intelligence, Law, Regulation, and Compliance, AI Integrations

    Beginner · Course · 1 - 4 Weeks

  • C

    CVS Health

    CVS Health Call Center Customer Service

    Skills you'll gain: Active Listening, Call Center Experience, De-escalation Techniques, Greeting Customers, Growth Mindedness, Customer Service, Empathy, Interviewing Skills, Cross Selling, Retail Sales, Customer Support, Data Entry, Selling Techniques, Customer Relationship Building, Collaboration, Upselling, Teamwork, Customer Complaint Resolution, Communication, Time Management

    4.6
    Rating, 4.6 out of 5 stars
    ·
    553 reviews

    Beginner · Professional Certificate · 3 - 6 Months

  • G

    Google Cloud

    Dialogflow CX: Parameter Manipulation

    Skills you'll gain: Data Validation

    Beginner · Project · Less Than 2 Hours

  • A

    AI CERTs

    Customer Experience in Telecommunication

    Skills you'll gain: Responsible AI, Data Ethics, PyTorch (Machine Learning Library), Tensorflow, Machine Learning Methods, Customer experience improvement, Artificial Intelligence and Machine Learning (AI/ML), Generative AI, Artificial Intelligence, Telecommunications, Network Performance Management, Generative AI Agents, Emerging Technologies, Wireless Networks, Network Architecture, Computer Networking, Digital Communications, Network Protocols, System Design and Implementation, Communication

    Advanced · Course · 1 - 3 Months

  • C

    Coursera

    Billing & Accelerate Collections

    Skills you'll gain: Billing, Billing & Invoicing, Billing Systems, Invoicing, Payment Processing and Collection, Accounts Receivable, Financial Data, Business Metrics, Cash Management, Accounting, Prioritization, Cash Flows, Analysis

    1.4
    Rating, 1.4 out of 5 stars
    ·
    7 reviews

    Beginner · Course · 1 - 4 Weeks

  • A

    Amazon Web Services

    Amazon Connect: Introduction to Amazon Connect and the Contact Control Panel (CCP)

    Skills you'll gain: Amazon Web Services, Control Panels, Cloud Deployment, Application Deployment

    4.8
    Rating, 4.8 out of 5 stars
    ·
    16 reviews

    Mixed · Course · 1 - 4 Weeks

  • U

    Università Bocconi

    Startup Calling: from idea to impact

    Skills you'll gain: Go To Market Strategy, Business Modeling, Entrepreneurship, Sales Presentation, Fundraising, Growth Strategies, Product Marketing, Customer Acquisition Management, Strategic Marketing, Product Development, Market Opportunities, Market Research, New Product Development, Presentations, Entrepreneurial Finance, Business Strategy, Persona Development, Customer Analysis, Market Analysis, Customer Insights

    4.6
    Rating, 4.6 out of 5 stars
    ·
    12 reviews

    Beginner · Course · 1 - 4 Weeks

  • U

    University of Virginia Darden School Foundation

    Customer Service in the Age of Generative AI

    Skills you'll gain: ChatGPT, Personalized Service, AI Personalization, Customer Communications Management, Customer Engagement, Generative AI, Customer Service, Self Service Technologies, Target Audience, Customer experience improvement, Customer Support, AI Integrations, Performance Analysis, Performance Improvement

    4.4
    Rating, 4.4 out of 5 stars
    ·
    35 reviews

    Beginner · Course · 1 - 4 Weeks

  • V

    Vanderbilt University

    ChatGPT + Zapier: AI-Powered Email Mastery

    Skills you'll gain: Email Automation, Prompt Engineering, ChatGPT, Prompt Patterns, LLM Application, AI literacy, AI Enablement, Calendar Management, Organizational Skills, AI powered creativity, Generative AI, Artificial Intelligence, Large Language Modeling, Gmail, AI Personalization, HubSpot CRM, Email Marketing, Google Sheets, Workflow Management, Automation

    4.8
    Rating, 4.8 out of 5 stars
    ·
    7.9K reviews

    Beginner · Specialization · 1 - 3 Months

  • C

    Coursera

    Invoice Processing: From Receipt to Routing

    Skills you'll gain: Accounts Payable, Invoicing, Accounts Payable and Receivable, Billing & Invoicing, Vendor Relationship Management, Vendor Management, Process Flow Diagrams, Process Mapping, Workflow Management, Payment Processing, Accounting, Standard Accounting Practices, Business Process Automation, Document Management, Data Entry, Digital Transformation

    Beginner · Course · 1 - 4 Weeks

  • U

    Università Bocconi

    Startup Calling: dall'idea all'impatto

    Skills you'll gain: Go To Market Strategy, Business Modeling, Entrepreneurship, Fundraising, Customer Acquisition Management, Business Architecture, User Research, Sales Strategy, Presentations, Customer Insights, Persona Development, Entrepreneurial Finance, New Product Development, Market Research, Market Opportunities, Customer Analysis, Product Development, Value Propositions, Market Analysis, User Feedback

    4.8
    Rating, 4.8 out of 5 stars
    ·
    6 reviews

    Beginner · Course · 1 - 4 Weeks

  • K

    Knowledge Accelerators

    Customer Service Fundamentals

    Skills you'll gain: Customer Service, Problem Solving, Customer Support, Telephone Skills, Greeting Customers, Service Level, Client Support, Help Desk Support, Operations Support Systems, Customer and Client Support, Service Management, Personal Attributes, Critical Thinking and Problem Solving, Technical Support and Services, Communication, Customer Complaint Resolution, Empathy, Customer Engagement, Customer experience improvement, Process Management

    4.8
    Rating, 4.8 out of 5 stars
    ·
    1.9K reviews

    Beginner · Course · 1 - 3 Months

1…151617…20

In summary, here are 10 of our most popular inbound calls courses

  • Generative AI in Customer Service Operations Training: Simplilearn
  • CVS Health Call Center Customer Service: CVS Health
  • Dialogflow CX: Parameter Manipulation: Google Cloud
  • Customer Experience in Telecommunication: AI CERTs
  • Billing & Accelerate Collections: Coursera
  • Amazon Connect: Introduction to Amazon Connect and the Contact Control Panel (CCP): Amazon Web Services
  • Startup Calling: from idea to impact: Università Bocconi
  • Customer Service in the Age of Generative AI : University of Virginia Darden School Foundation
  • ChatGPT + Zapier: AI-Powered Email Mastery: Vanderbilt University
  • Invoice Processing: From Receipt to Routing: Coursera

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