Skills you'll gain: Customer Analysis, Customer Data Management, Customer Insights, AI Personalization, Customer Service, AI Product Strategy, Responsible AI, AI Enablement, Customer Retention, Personalized Service, Customer Engagement, Customer Support, Customer experience strategy (CX), Customer Relationship Building, Customer and Client Support, Artificial Intelligence and Machine Learning (AI/ML), Generative AI Agents, Customer Success Management, Generative AI, Ethical Standards And Conduct

Skills you'll gain: Regulatory Compliance, Email Marketing, Compliance Management, General Data Protection Regulation (GDPR), Compliance Auditing, Law, Regulation, and Compliance, Regulatory Requirements, Auditing, Data Management, Personally Identifiable Information, Record Keeping, Data Governance, Information Privacy, Customer Data Management, Risk Mitigation

Skills you'll gain: Usability Testing, Usability, Figma (Design Software), User Experience Design, User Centered Design, UI/UX Research, User Research, Prototyping, Design Research, Test Planning

Skills you'll gain: UI/UX Research, User Research, Responsible AI, User Experience, Persona (User Experience), AI literacy, Human Computer Interaction, Data Ethics, Surveys, Artificial Intelligence, Trustworthiness, Decision Intelligence, Psychosocial Assessments, Generative AI, Psychological Evaluations, Data Collection, Decision Making

Skills you'll gain: Microsoft Word, Excel Macros, Microsoft 365, Collaborative Software, Microsoft Office, Document Management, Microsoft Windows, Productivity Software, Collaboration, Technical Documentation, Productivity, Report Writing, Writing, Editing, Writing and Editing, Web Content Accessibility Guidelines, Web Content, Business Writing, Computer Literacy, Business Communication

Skills you'll gain: Microsoft Word, Collaborative Software, Microsoft 365, Microsoft Office, Document Management, Collaboration, Productivity Software, Security Controls, Microsoft Windows, Productivity, Technical Documentation, Web Content, Writing, Report Writing, Writing and Editing, Web Content Accessibility Guidelines, Editing, Business Writing, Computer Literacy, Business Communication

Skills you'll gain: Data Ethics, Data Analysis, Analytics, Data-Driven Decision-Making, Data Literacy, Spreadsheet Software, Analytical Skills, Tableau Software, Data Sharing, Data Cleansing, Data Processing, Data Visualization Software, Data Visualization, SQL, Query Languages

Skills you'll gain: Shiny (R Package), Rmarkdown, Exploratory Data Analysis, Model Evaluation, R (Software), Regression Analysis, Leaflet (Software), Version Control, Statistical Analysis, R Programming, Data Manipulation, Data Cleansing, Data Science, Statistical Inference, Predictive Modeling, Statistical Hypothesis Testing, Data Wrangling, Data Visualization, Machine Learning, GitHub

Skills you'll gain: Data Storytelling, Dashboard Creation, Data Presentation, Data Wrangling, Generative AI, Plotly, Data Visualization Software, Web Scraping, Data Visualization, Exploratory Data Analysis, SQL, Plot (Graphics), Dashboard, Interactive Data Visualization, Data Analysis, Professional Networking, IBM Cognos Analytics, Excel Formulas, Python Programming, Microsoft Excel

Skills you'll gain: Extract, Transform, Load, Web Scraping, Database Design, SQL, IBM DB2, Database Management, Data Store, Relational Databases, Database Systems, Data Architecture, Data Pipelines, Databases, Big Data, Data Storage Technologies, Unit Testing, Data Storage, Database Development, Python Programming, NumPy, Data Analysis

Skills you'll gain: Apache Spark, Model Evaluation, Apache Hadoop, Data Integration, Exploratory Data Analysis, Big Data, Classification Algorithms, Graph Theory, Data Pipelines, Network Model, Model Training, Database Design, Data Modeling, Regression Analysis, Data Mining, Data Management, Data Infrastructure, Data Presentation, Data Processing, MongoDB

Skills you'll gain: Dashboard Creation, Dashboard, Web Scraping, Pseudocode, Jupyter, Algorithms, Data Literacy, Data Mining, Data Analysis, R (Software), Data Presentation, Correlation Analysis, Pandas (Python Package), NumPy, Predictive Modeling, Python Programming, Machine Learning Algorithms, Data Science, Machine Learning, Project Management