Service design courses can help you learn user journey mapping, service blueprinting, and prototyping techniques. You can build skills in stakeholder engagement, service evaluation, and designing for diverse user needs. Many courses introduce tools like journey mapping software and customer feedback platforms, that support visualizing service interactions and gathering insights to enhance user experiences.

Fractal Analytics
Skills you'll gain: Generative AI, ChatGPT, Responsible AI, AI literacy, Social Impact, Data Ethics, AI Personalization, Organizational Effectiveness, LLM Application, Large Language Modeling, Operational Efficiency, Human Centered Design, Ethical Standards And Conduct, Strategic Thinking, Problem Solving, Critical Thinking
★ 4.4 (466) · Beginner · Course · 1 - 4 Weeks

Skills you'll gain: Project Finance, Financial Modeling, Risk Analysis, Excel Formulas, Microsoft Excel, Financial Forecasting, Financial Analysis, Risk Modeling, Project Risk Management, Data-Driven Decision-Making, Risk Management, Capital Budgeting, Return On Investment, Cash Flow Forecasting, Private Equity, Due Diligence, Feasibility Studies, Business Metrics, Equities, Cash Flows
Intermediate · Course · 1 - 4 Weeks

Michigan State University
Skills you'll gain: Peer Review, Writing and Editing, Editing, Storytelling
★ 4.5 (794) · Mixed · Course · 1 - 3 Months

LearnQuest
Skills you'll gain: Make.com, Responsible AI, Agentic Workflows, AI Workflows, Business Workflow Analysis, AI Security, Generative AI Agents, No-Code Development, Information Privacy, Email Automation, Agentic systems, Personally Identifiable Information, AI Integrations, AI Enablement, AI literacy, Prompt Engineering, Generative AI, Workflow Management, Governance, Business Process Management
Beginner · Specialization · 1 - 3 Months

Skills you'll gain: Pivot Tables And Charts, Dashboard, Dashboard Creation, Microsoft Excel, Financial Modeling, Excel Macros, Data Presentation, Interactive Data Visualization, Data Import/Export, Spreadsheet Software, Data Modeling, Data Literacy, Forecasting, Workflow Management, Statistical Methods, Excel Formulas, Simulation and Simulation Software, Data Storytelling, Finance, Data Analysis
Beginner · Specialization · 3 - 6 Months

Skills you'll gain: Capacity Management, Data Loss Prevention, Power BI, Resource Management, Data Security, Microsoft Power Platform, Microsoft Teams, Microsoft Copilot, Microsoft 365, Data Governance, Data Management, Microsoft Office, Business Intelligence, AI Enablement, AI Product Strategy, Data Science, Governance, Data Analysis, Data Analysis Software
Advanced · Course · 1 - 3 Months

Northeastern University
Skills you'll gain: Health Information Management, Health Information Management and Medical Records, Medical Records, Data Management, Health Informatics, Clinical Data Management, Electronic Medical Record System, Information Management, Health Systems, Data Governance, Health Care, Health Care Procedure and Regulation, Electronic Medical Record, Medical Privacy, Health Technology, Database Management, Data Mining, Interoperability, Authentications, Predictive Modeling
Mixed · Course · 1 - 4 Weeks

Arizona State University
Skills you'll gain: Electrical Systems, Electric Power Systems, Electrical Safety, Safety Standards, Energy and Utilities, Environmental Regulations, Electrical Power, Sustainable Technologies, Manufacturing and Production, Manufacturing Processes, Production Process, Chemistry, Sustainable Design, Thermal Management, Equipment Design, Analytical Testing, Materials science, Reliability, Electronic Components, Climate Change Mitigation
★ 4.7 (306) · Beginner · Specialization · 3 - 6 Months

Fractal Analytics
Skills you'll gain: Responsible AI, Data Ethics, Generative AI, Human Centered Design, Problem Solving, Critical Thinking and Problem Solving, AI Security, AI Enablement, Business Leadership, Strategic Leadership, User Centered Design, AI Product Strategy, Generative Adversarial Networks (GANs), Business Strategy, Strategic Thinking, Artificial Intelligence, Critical Thinking, Design Thinking, Thought Leadership, Project Implementation
★ 4.6 (214) · Beginner · Specialization · 3 - 6 Months

Coursera
Skills you'll gain: Data Presentation, Report Writing, Data Storytelling, Presentations, Research Reports, Data Visualization, Business Reporting, Microsoft PowerPoint, Business Communication, Branding, Business Metrics
Beginner · Course · 1 - 4 Weeks

Skills you'll gain: Outbound Calls, Telemarketing, Customer Communications Management, Lead Generation, Direct Marketing, Telephone Skills, Phone Sales, Call Center Experience, Regulatory Compliance, Compliance Training, Telecommunications, Compliance Management, Legal Risk, General Sales Practices, Informed Consent, Law, Regulation, and Compliance, Compliance Reporting, Regulatory Requirements, Record Keeping, Risk Analysis
Beginner · Course · 1 - 4 Weeks

Skills you'll gain: Stakeholder Analysis, Stakeholder Engagement, Stakeholder Management, Agile Project Management, Stakeholder Communications, Agile Methodology, Project Coordination, Project Management Institute (PMI) Methodology, Project Management, Risk Management, Project Risk Management, Resource Allocation, Cost Management, Communication Strategies
Intermediate · Course · 1 - 3 Months