Technical support courses can help you learn troubleshooting techniques, customer service skills, and network configuration. You can build expertise in diagnosing hardware and software issues, managing user accounts, and implementing security protocols. Many courses introduce tools like ticketing systems, remote desktop applications, and monitoring software, that support efficiently resolving technical problems and ensuring smooth operations in various environments.

Skills you'll gain: Data Storytelling, Model Evaluation, Data Modeling, SQL, Model Deployment, Data Mining, Jupyter, Databases, Data Cleansing, Business Research, Data Preprocessing, Data Science, Relational Databases, Business Analysis, Data Analysis, IBM Cloud, Data Visualization Software, R (Software), Big Data, Python Programming
Build toward a degree
Beginner · Specialization · 3 - 6 Months

Skills you'll gain: Prompt Engineering, AI Product Strategy, Generative AI, New Product Development, Prompt Patterns, Product Management, Product Lifecycle Management, Generative Model Architectures, Product Development, Innovation, Product Roadmaps, Usability Testing, Product Planning, Commercialization, Artificial Intelligence, Responsible AI, Product Strategy, Project Management Life Cycle, OpenAI, ChatGPT
Beginner · Professional Certificate · 3 - 6 Months

Skills you'll gain: Peripheral Devices, Computer Hardware, Disaster Recovery, Computer Systems, System Configuration, USB, Hardware Troubleshooting, Operating Systems, IT Infrastructure, Software Installation, Linux, Technical Support, Virtualization and Virtual Machines, Mac OS, Display Devices, Computer Architecture, Network Infrastructure, Data Storage, File Systems, User Accounts
Beginner · Course · 1 - 3 Months

Logical Operations
Skills you'll gain: Information Technology Infrastructure Library, Problem Management, IT Service Management, Service Management, Service Level, Incident Management, IT Management, Change Control, Information Technology Operations, Information Technology, Operations Management, Technical Support and Services, Technical Management, Help Desk Support, Asset Management, Operations
Mixed · Course · 1 - 4 Weeks
University of Pennsylvania
Skills you'll gain: Financial Statements, Financial Statement Analysis, Accrual Accounting, Financial Accounting, Financial Reporting, Accounting, Financial Analysis, Balance Sheet, Income Statement, Cash Flows, General Ledger, Bookkeeping, Revenue Recognition, Business Metrics, Return On Investment, Depreciation
Mixed · Course · 1 - 4 Weeks

Skills you'll gain: Generative AI, AI Enablement, Artificial Intelligence and Machine Learning (AI/ML), Machine Learning, Natural Language Processing, Innovation, Critical Thinking
Beginner · Course · 1 - 4 Weeks

University of Illinois Urbana-Champaign
Skills you'll gain: Business Ethics, Decision Making, Culture, Cultural Diversity, Global Marketing, Branding, Intercultural Competence, Stakeholder Analysis, Brand Management, Consumer Behaviour
Beginner · Course · 1 - 3 Months

Logical Operations
Skills you'll gain: Customer Service, Greeting Customers, Workflow Management, Sales Strategy, Customer Support, Customer and Client Support, Customer experience improvement, Leadership, Cross Selling, Sales Support, Team Leadership, Active Listening, Customer Complaint Resolution, Organizational Skills, Stress Management, Verbal Communication Skills, Customer Communications Management, Communication, Conflict Management, Needs Assessment
Mixed · Course · 1 - 3 Months

Skills you'll gain: Google Cloud Platform, Distributed Denial-Of-Service (DDoS) Attacks, Site Reliability Engineering, Incident Management, Google App Engine, Load Balancing, Cloud Infrastructure, Network Monitoring, Firewall, Cloud Computing Architecture, Application Performance Management, Network Architecture, Identity and Access Management, Network Troubleshooting, System Monitoring, Network Security, Big Data, Containerization, Virtual Networking, Virtual Private Networks (VPN)
Intermediate · Professional Certificate · 3 - 6 Months

Skills you'll gain: Prompt Engineering, Prompt Patterns, Generative AI, Responsible AI, Business Analysis, ChatGPT, Data-Driven Decision-Making, Data Analysis, AI Security, Business Analytics, Artificial Intelligence, Business Process Automation, Stakeholder Communications, Business Requirements, AI Workflows, Requirements Elicitation, Artificial Intelligence and Machine Learning (AI/ML), Business Strategy, Machine Learning, Context Management
Beginner · Specialization · 1 - 3 Months

Skills you'll gain: Open Web Application Security Project (OWASP), OpenShift, Serverless Computing, Node.JS, Containerization, Software Development Life Cycle, Software Architecture, MongoDB, Professional Networking, Cloud-Native Computing, NoSQL, GitHub, Restful API, Git (Version Control System), Back-End Web Development, Cascading Style Sheets (CSS), Ajax, Grafana, Javascript, Azure DevOps
Beginner · Professional Certificate · 3 - 6 Months

Skills you'll gain: Kubernetes, Disaster Recovery, Google Cloud Platform, Load Balancing, Cloud Infrastructure, Jenkins, Google App Engine, Business Continuity, Docker (Software), Containerization, Identity and Access Management, CI/CD, Cloud Computing Architecture, Application Deployment, Managed Services, Infrastructure As A Service (IaaS), Virtual Networking, Data Storage, Site Reliability Engineering, Infrastructure Architecture
Intermediate · Professional Certificate · 3 - 6 Months