• For Individuals
  • For Businesses
  • For Universities
  • For Governments
Coursera
  • Online Degrees
  • Careers
  • Log In
  • Join for Free
    Coursera
    • Browse
    • 3 Understand Why Shaping Customer Expectations Requires A Unique Skillset
    Skip to search results

    Filter by

    Subject
    Required
     *

    Language
    Required
     *

    The language used throughout the course, in both instruction and assessments.

    Learning Product
    Required
     *

    Level
    Required
     *

    Duration
    Required
     *

    Skills
    Required
     *

    Subtitles
    Required
     *

    Educator
    Required
     *

    Results for "3. understand why shaping customer expectations requires a unique skillset"

    • C

      Coursera Project Network

      Create a Google Ads Search Campaign

      Skills you'll gain: Google Ads, Online Advertising, Search Engine Marketing, Campaign Management, Keyword Research, Advertising Campaigns, Advertising, Pay Per Click Advertising, Digital Advertising, Marketing, Bidding, Digital Marketing, Budget Management, Marketing Strategies

      4.6
      Rating, 4.6 out of 5 stars
      ·
      712 reviews

      Beginner · Guided Project · Less Than 2 Hours

    • Status: Preview
      Preview
      A

      Alfaisal University | KLD

      ما هي الإدارة ولماذا نحتاج إليها |What and Why of Management

      Skills you'll gain: Business Management, Leadership and Management, Business Administration, Performance Management, Organizational Structure, Team Management, Organizational Effectiveness, Goal Setting, Leadership, Human Resources

      4.9
      Rating, 4.9 out of 5 stars
      ·
      285 reviews

      Beginner · Course · 1 - 4 Weeks

    • Status: Free Trial
      Free Trial
      U

      Unilever

      Customer Understanding and Digital Marketing Channels

      Skills you'll gain: Customer Insights, Digital Marketing, Customer Analysis, Marketing Strategies, Customer experience strategy (CX), Marketing Planning, Content Marketing, Social Media Marketing, Marketing Channel, Target Audience, Persona Development, Marketing Analytics, Brand Marketing, Goal Setting, E-Commerce

      4.7
      Rating, 4.7 out of 5 stars
      ·
      216 reviews

      Beginner · Course · 1 - 4 Weeks

    • Status: Free Trial
      Free Trial
      I

      IBM

      SQL: A Practical Introduction for Querying Databases

      Skills you'll gain: SQL, Relational Databases, Microsoft SQL Servers, MySQL, Query Languages, Database Systems, Databases, Database Management, Stored Procedure, IBM DB2, Data Manipulation, Data Analysis, Transaction Processing

      4.7
      Rating, 4.7 out of 5 stars
      ·
      636 reviews

      Beginner · Course · 1 - 3 Months

    • Status: Free Trial
      Free Trial
      I

      Infosec

      Introduction to Privacy - Part 3

      Skills you'll gain: Security Management, Computer Security Incident Management, Personally Identifiable Information, Data Security, Information Assurance, Security Controls, Threat Management, Incident Management, Data Management, Auditing, Continuous Improvement Process, Business Metrics

      4.8
      Rating, 4.8 out of 5 stars
      ·
      13 reviews

      Mixed · Course · 1 - 4 Weeks

    • G

      Google Cloud

      Deploy a BigQuery ML Customer Churn Classifier to Vertex AI for Online Predictions

      Skills you'll gain: Google Cloud Platform, MLOps (Machine Learning Operations), Google Analytics, Applied Machine Learning, Data Processing, Cloud Computing, Feature Engineering, Analytics, Cloud Storage, Predictive Analytics, Machine Learning, Advanced Analytics, Data Management

      Intermediate · Project · Less Than 2 Hours

    • Status: Preview
      Preview
      U

      University of London

      Teaching EFL/ESL Reading: A Task Based Approach

      Skills you'll gain: Literacy, English Language, Language Learning, Vocabulary, Grammar, Student-Centred Learning

      4.8
      Rating, 4.8 out of 5 stars
      ·
      644 reviews

      Intermediate · Course · 1 - 3 Months

    • Status: Free Trial
      Free Trial
      D

      Dell

      Dell Technologies Technical Customer Support Specialist

      Skills you'll gain: Hardware Troubleshooting, Customer Service, Network Troubleshooting, Customer Relationship Building, Computer Security Incident Management, Desktop Support, Incident Response, Professional Development, Continuous Improvement Process, Cybersecurity, Process Improvement, Performance Metric, Software Architecture, Technical Support, Computer Hardware, Cyber Attacks, Customer experience improvement, Customer Complaint Resolution, Digital Transformation, Lifelong Learning

      4.6
      Rating, 4.6 out of 5 stars
      ·
      32 reviews

      Beginner · Professional Certificate · 3 - 6 Months

    • C

      Coursera Project Network

      Creating a Free Business Page with Blogger

      Skills you'll gain: Blogs, Google Analytics, Web Analytics, Promotional Strategies, Customer Engagement, Social Media, Content Marketing, Content Creation, Content Management Systems, Business Writing, Marketing

      4.6
      Rating, 4.6 out of 5 stars
      ·
      230 reviews

      Beginner · Guided Project · Less Than 2 Hours

    • C

      Coursera Project Network

      Create a Resume and Cover Letter with Google Docs

      Skills you'll gain: Google Docs, Document Management, Google Workspace, File Management, Personal Attributes, Personal Development

      4.6
      Rating, 4.6 out of 5 stars
      ·
      1.5K reviews

      Beginner · Guided Project · Less Than 2 Hours

    • Status: Free Trial
      Free Trial
      K

      Kennesaw State University

      Customer Centricity with Professor Jagdish Sheth

      Skills you'll gain: Customer Retention, Trustworthiness, Expectation Management, Corporate Sustainability, Brand Loyalty, Customer Relationship Management, Customer Insights, Customer experience strategy (CX), Environmental Social And Corporate Governance (ESG), Human Resource Strategy, Customer Relationship Building, Consultative Approaches, Diversity Marketing, Customer Analysis, Value Propositions, Socioeconomics, Business Ethics, Business Strategy, Business, Marketing

      4.7
      Rating, 4.7 out of 5 stars
      ·
      59 reviews

      Beginner · Specialization · 1 - 3 Months

    • Status: Preview
      Preview
      S

      Sungkyunkwan University

      A Bridge to the World: Korean Language for Beginners Ⅰ

      Skills you'll gain: Language Learning, Oral Comprehension, Language Competency, Oral Expression, Vocabulary, Grammar

      4.8
      Rating, 4.8 out of 5 stars
      ·
      586 reviews

      Beginner · Course · 1 - 3 Months

    1…192021…834

    In summary, here are 10 of our most popular 3. understand why shaping customer expectations requires a unique skillset courses

    • Create a Google Ads Search Campaign: Coursera Project Network
    • ما هي الإدارة ولماذا نحتاج إليها |What and Why of Management: Alfaisal University | KLD
    • Customer Understanding and Digital Marketing Channels: Unilever
    • SQL: A Practical Introduction for Querying Databases: IBM
    • Introduction to Privacy - Part 3: Infosec
    • Deploy a BigQuery ML Customer Churn Classifier to Vertex AI for Online Predictions: Google Cloud
    • Teaching EFL/ESL Reading: A Task Based Approach: University of London
    • Dell Technologies Technical Customer Support Specialist: Dell
    • Creating a Free Business Page with Blogger: Coursera Project Network
    • Create a Resume and Cover Letter with Google Docs: Coursera Project Network

    Other topics to explore

    Arts and Humanities
    338 courses
    Business
    1095 courses
    Computer Science
    668 courses
    Data Science
    425 courses
    Information Technology
    145 courses
    Health
    471 courses
    Math and Logic
    70 courses
    Personal Development
    137 courses
    Physical Science and Engineering
    413 courses
    Social Sciences
    401 courses
    Language Learning
    150 courses

    Coursera Footer

    Technical Skills

    • ChatGPT
    • Coding
    • Computer Science
    • Cybersecurity
    • DevOps
    • Ethical Hacking
    • Generative AI
    • Java Programming
    • Python
    • Web Development

    Analytical Skills

    • Artificial Intelligence
    • Big Data
    • Business Analysis
    • Data Analytics
    • Data Science
    • Financial Modeling
    • Machine Learning
    • Microsoft Excel
    • Microsoft Power BI
    • SQL

    Business Skills

    • Accounting
    • Digital Marketing
    • E-commerce
    • Finance
    • Google
    • Graphic Design
    • IBM
    • Marketing
    • Project Management
    • Social Media Marketing

    Career Resources

    • Essential IT Certifications
    • High-Income Skills to Learn
    • How to Get a PMP Certification
    • How to Learn Artificial Intelligence
    • Popular Cybersecurity Certifications
    • Popular Data Analytics Certifications
    • What Does a Data Analyst Do?
    • Career Development Resources
    • Career Aptitude Test
    • Share your Coursera Learning Story

    Coursera

    • About
    • What We Offer
    • Leadership
    • Careers
    • Catalog
    • Coursera Plus
    • Professional Certificates
    • MasterTrack® Certificates
    • Degrees
    • For Enterprise
    • For Government
    • For Campus
    • Become a Partner
    • Social Impact
    • Free Courses
    • ECTS Credit Recommendations

    Community

    • Learners
    • Partners
    • Beta Testers
    • Blog
    • The Coursera Podcast
    • Tech Blog

    More

    • Press
    • Investors
    • Terms
    • Privacy
    • Help
    • Accessibility
    • Contact
    • Articles
    • Directory
    • Affiliates
    • Modern Slavery Statement
    • Do Not Sell/Share
    Learn Anywhere
    Download on the App Store
    Get it on Google Play
    Logo of Certified B Corporation
    © 2025 Coursera Inc. All rights reserved.
    • Coursera Facebook
    • Coursera Linkedin
    • Coursera Twitter
    • Coursera YouTube
    • Coursera Instagram
    • Coursera TikTok