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  • Customer Experience Improvement

Results for "customer experience improvement"


  • C

    Coursera

    Get Started with User Experience (UX) Design in Miro

    Skills you'll gain: Journey Mapping, User Interface (UI), User Experience, User Interface (UI) Design, User Interface and User Experience (UI/UX) Design, User Experience Design, Experience Design, User Centered Design, Human Centered Design

    4.8 stars, 10 reviews, Beginner, Guided Project, Less Than 2 Hours

    ★ 4.8 (10) · Beginner · Guided Project · Less Than 2 Hours

  • N

    Northeastern University

    Web Design and User Experience Engineering Part 2

    Skills you'll gain: Agile Methodology, Web Design and Development, React.js, Web Design, User Interface (UI) Design, User Interface and User Experience (UI/UX) Design, Agile Software Development, Web Content Accessibility Guidelines, Front-End Web Development, Web Development, User Experience Design, Wireframing, Web Applications, HTML and CSS, Application Deployment, Software Development Methodologies, UI Components, Interactive Design, JavaScript Frameworks, Cascading Style Sheets (CSS)

    Beginner · Course · 1 - 3 Months

    Category: Preview
    Preview
  • V

    Voxy

    Low Intermediate English: Shopping & Customer Service

    Skills you'll gain: Language Competency, Product Knowledge, Language Learning, English Language, Customer Service, Inbound Calls, Customer Inquiries, Customer Complaint Resolution, Client Support, Greeting Customers, Telephone Skills, Vocabulary, Writing, Verbal Communication Skills, Oral Comprehension, Business Writing, Active Listening, Oral Expression, Grammar, Purchasing

    4.4 stars, 21 reviews, Mixed, Course, 1 - 3 Months

    ★ 4.4 (21) · Mixed · Course · 1 - 3 Months

    Status: Free trial
    Free trial
  • C

    Coursera

    Analyze and Respond to Customer Sentiment

    Skills you'll gain: Customer Service, Customer Relationship Management (CRM) Software, Customer experience improvement, Customer Relationship Management, Customer Engagement, Customer Communications Management, Customer Data Management, Customer Analysis, Customer Insights, Driving engagement, Digital Analysis, Customer Support, Digital Marketing, Document Management, User Feedback, Trend Analysis, Drive Engagement, Data Analysis, Analytical Skills

    Beginner · Course · 1 - 4 Weeks

    Status: Free trial
    Free trial
  • C

    Coursera

    Using GenAI for Tailored Customer Emails

    Skills you'll gain: Prompt Engineering, Prompt Engineering Tools, Email Marketing, Personalized Campaigns, Email Automation, Persona Development, AI Personalization, ChatGPT, Target Audience, Marketing Automation, Content Creation, AI Integrations

    4.9 stars, 21 reviews, Intermediate, Course, 1 - 4 Weeks

    ★ 4.9 (21) · Intermediate · Course · 1 - 4 Weeks

    Status: Free trial
    Free trial
  • C

    Chris Croft Training

    Commercial Skills: Negotiation, Sales, Customer service

    Skills you'll gain: Professional Networking, Customer Retention, Sales Presentation, Consultative Selling, Customer Service, Selling Techniques, Negotiation, Communication, Customer Relationship Building, General Sales Practices, Trustworthiness, Influencing, Price Negotiation, Sales, Business Communication, Customer Engagement, Customer Relationship Management, Sales Development, Customer Success Management, Leadership

    Mixed · Course · 1 - 4 Weeks

    Category: New
    New
    Status: Free trial
    Free trial
  • J

    Johns Hopkins University

    Planning a Patient Safety or Quality Improvement Project (Patient Safety III)

    Skills you'll gain: Design Thinking, Healthcare Project Management, Solution Design, Quality Improvement, Patient Flow, Continuous Quality Improvement (CQI), Patient Safety, Creative Thinking, Innovation, Brainstorming, Project Management, Problem Management, Needs Assessment, Clinical Practices, User Centered Design, Process Modeling

    4.8 stars, 203 reviews, Mixed, Course, 1 - 4 Weeks

    ★ 4.8 (203) · Mixed · Course · 1 - 4 Weeks

    Status: Free trial
    Free trial
  • C

    Coursera

    Generate a User Experience (UX) Onboarding Map in Miro

    Skills you'll gain: User Interface (UI), User Interface (UI) Design, Journey Mapping, User Interface and User Experience (UI/UX) Design, User Experience, User Experience Design, Experience Design, User Centered Design, Customer Retention, Business Intelligence

    Intermediate · Guided Project · Less Than 2 Hours

  • C

    Coursera

    Experience Essentials: Unlocking the UX Process with Miro

    Skills you'll gain: User Experience Design, User Experience, Experience Design, Prototyping, UI/UX Research, Miro AI, Wireframing, Collaborative Software

    Intermediate · Course · 1 - 4 Weeks

    Category: Preview
    Preview
  • D

    Dell

    Dell Technologies Customer Service for Technical Support

    Skills you'll gain: Customer Service, Customer Relationship Building, Continuous Improvement Process, Customer Inquiries, Process Improvement, Client Services, Quality Improvement, Performance Metric, Service Improvement, Customer Support, Customer experience improvement, Technical Support and Services, Customer Complaint Resolution, Performance Measurement, Client Support, Technical Support, Performance Analysis, Customer Retention, Key Performance Indicators (KPIs), Relationship Management

    4.5 stars, 22 reviews, Beginner, Course, 1 - 4 Weeks

    ★ 4.5 (22) · Beginner · Course · 1 - 4 Weeks

    Status: Free trial
    Free trial
  • M

    Microsoft

    AI-powered Customer Intelligence with Microsoft Copilot

    Skills you'll gain: Microsoft Copilot, Prompt Engineering, Customer Insights, Sales Strategy, Customer Analysis, Competitive Analysis, Sales Enablement, Microsoft 365, Persona Development, Data Cleansing, Sales Management, Sales, Anomaly Detection, Customer Relationship Management (CRM) Software, Marketing Operations, Personalized Campaigns, Marketing Analytics, Data-Driven Marketing, Marketing Design, Data Validation

    4.5 stars, 97 reviews, Beginner, Specialization, 3 - 6 Months

    ★ 4.5 (97) · Beginner · Specialization · 3 - 6 Months

    Status: Free trial
    Free trial
  • G

    Google Cloud

    Implement the User Experience for your AppSheet App

    Skills you'll gain: Application Design, Data Visualization, Google Workspace, Geospatial Mapping, Google Cloud Platform, Data Management

    Beginner · Project · Less Than 2 Hours

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In summary, here are 10 of our most popular customer experience improvement courses

  • Get Started with User Experience (UX) Design in Miro: Coursera
  • Web Design and User Experience Engineering Part 2: Northeastern University
  • Low Intermediate English: Shopping & Customer Service: Voxy
  • Analyze and Respond to Customer Sentiment: Coursera
  • Using GenAI for Tailored Customer Emails: Coursera
  • Commercial Skills: Negotiation, Sales, Customer service: Chris Croft Training
  • Planning a Patient Safety or Quality Improvement Project (Patient Safety III): Johns Hopkins University
  • Generate a User Experience (UX) Onboarding Map in Miro: Coursera
  • Experience Essentials: Unlocking the UX Process with Miro: Coursera
  • Dell Technologies Customer Service for Technical Support: Dell

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