Conflict resolution courses cover techniques for managing disagreements in personal and professional contexts. You’ll learn about negotiation tactics, mediation practices, and the importance of active listening and empathy. Many courses also introduce frameworks that guide effective communication and help you navigate challenging conversations.

Skills you'll gain: Composure, Clinical Leadership, Nursing Management, Patient-centered Care, Leadership, Nursing Administration, Trustworthiness, Teamwork, Collaboration, Emotional Intelligence, Team Collaboration, Empathy & Emotional Intelligence, Resilience, Behavior Management, Communication Strategies, Assertiveness, Problem Solving, Active Listening, Communication, Accountability
Intermediate · Course · 1 - 4 Weeks

O.P. Jindal Global University
Skills you'll gain: Crisis Management, Negotiation, Mediation, Conflict Management, Diplomacy, Leadership Studies, Leadership, Emergency Response, International Relations, Social Justice, Political Sciences, Governance, Diversity and Inclusion, Diversity Awareness, Needs Assessment
★ 4.9 (10) · Beginner · Course · 1 - 4 Weeks
Madecraft
Skills you'll gain: Conflict Management, Negotiation, De-escalation Techniques, Communication Strategies, Interpersonal Communications, Active Listening, Cultural Responsiveness, Diversity and Inclusion, Workplace inclusivity, Safety Culture, Cultural Sensitivity, Empathy, Diversity Equity and Inclusion Initiatives, Trustworthiness, Collaboration, Rapport Building, Communication, Leadership, Team Collaboration, Team Management
Beginner · Specialization · 3 - 6 Months

Skills you'll gain: Organizational Change, Empathy & Emotional Intelligence, Workplace inclusivity, Emotional Intelligence, Diversity Training, Team Performance Management, Change Management, Team Motivation, Diversity and Inclusion, Team Building, Resilience, Business Transformation, Intercultural Competence, Conflict Management, Team Leadership, Diversity Awareness, Diversity Equity and Inclusion Initiatives, Management Training And Development, Leadership, Communication
★ 4.8 (527) · Intermediate · Specialization · 1 - 3 Months

Tecnológico de Monterrey
Skills you'll gain: Negotiation, Strategic Decision-Making, Team Performance Management, Emotional Intelligence, Communication Strategies, Communication, Conflict Management, Cultural Diversity, Performance Review, Relationship Building, Strategic Thinking, Intercultural Competence, Rapport Building, Interpersonal Communications, Cultural Sensitivity, De-escalation Techniques, Decision Making, Active Listening, Plan Execution
★ 4.6 (227) · Advanced · Specialization · 1 - 3 Months

Harvard Business Review
Skills you'll gain: Conflict Management, Stress Management, Employee Coaching, Composure, Team Management, Resilience, Tactfulness, Relationship Management, Discussion Facilitation, Interpersonal Communications, De-escalation Techniques, Emotional Intelligence, Communication, Communication Strategies, Active Listening, Mindfulness, Relationship Building, Adaptability, Habit Formation, Open Mindset
Intermediate · Course · 1 - 4 Weeks

Skills you'll gain: Conflict Management, Negotiation, Teamwork, Collaboration, Professional Development, Interpersonal Communications, Relationship Management, Team Performance Management, Self-Awareness, Team Management, Leadership and Management, Communication, Behavioral Management, Organizational Skills, Organizational Structure, Process Management, IT Management
Mixed · Course · 1 - 4 Weeks

Microsoft
Skills you'll gain: Mediation, Customer Complaint Resolution, Root Cause Analysis, Conflict Management, Discussion Facilitation, Solution Design, AI literacy, Professionalism, Service Improvement, Customer Service, Customer experience improvement, Quality Improvement, Problem Solving, Decision Intelligence, Service Recovery, AI Enablement, Customer Analysis, Customer Insights, Customer Success Management, Customer Engagement
Beginner · Course · 1 - 3 Months

ESSEC Business School
Skills you'll gain: Mediation, Negotiation, Conflict Management, Intercultural Competence, Cultural Diversity, Case Studies, Analysis, Value Propositions, Peer Review, Process Design
★ 4.8 (289) · Intermediate · Course · 1 - 3 Months

LearnKartS
Skills you'll gain: Negotiation, Prioritization, Conflict Management, Team Collaboration, Teamwork, Workplace inclusivity, De-escalation Techniques, Diversity Training, Communication, Stress Management, Emotional Intelligence, Productivity, Empathy & Emotional Intelligence, Diversity and Inclusion, Team Management, Team Leadership, Professionalism, Ethical Standards And Conduct, Strategic Prioritization, Workplace Bullying Intervention
★ 4.7 (765) · Beginner · Specialization · 3 - 6 Months

Skills you'll gain: Composure, Conflict Management, Emotional Intelligence, Discussion Facilitation, De-escalation Techniques, Tactfulness, Relationship Management, Empathy, Rapport Building, Constructive Feedback, Interpersonal Communications, Assertiveness, People Management, Communication Strategies, Communication, Active Listening, Leadership, Self-Awareness, Trustworthiness, Accountability
Beginner · Course · 1 - 4 Weeks

Harvard Business Review
Skills you'll gain: Management Training And Development, Business Writing, Problem Solving, Leadership and Management, Complex Problem Solving, Business Correspondence, Root Cause Analysis, Presentations, Productivity, Critical Thinking and Problem Solving, AI Enablement, Organizational Leadership, Leadership, Team Management, Business Leadership, Team Leadership, Generative AI, Initiative and Leadership, Leadership Development, Strategic Leadership
Intermediate · Course · 1 - 3 Months
Start with what you want to focus on. If you're focused on interpersonal conflict resolution, choose courses covering negotiation techniques and communication strategies. If you're interested in mediation processes, look for courses that include mediation frameworks and conflict analysis models. This will help you find the right course for your needs.