
Skills you'll gain: Hospitality Services, Hospitality, Hospitality Management, Hospitality and Food Services, Guest Relations, Innovation, Hotel And Restaurant Management, Hotels and Accommodations, Service Improvement, Service Management, Customer experience strategy (CX), Hotel Operations, Customer Service, Restaurant Operation, Personalized Service, Cultural Sensitivity, Digital Transformation, Corporate Sustainability, Sustainable Business, AI Personalization
★ 4.6 (77) · Beginner · Course · 1 - 4 Weeks

Dubai College of Tourism
Skills you'll gain: Front Office, Telephone Skills, Hotel Operations, Guest Relations, Hotels and Accommodations, Revenue Management, Greeting Customers, Hospitality Services, Hospitality, Hotel And Restaurant Management, Hospitality Management, Administrative Support and Clerical Tasks, Verbal Communication Skills, Upselling, Office Administration, Interpersonal Communications, Communication Strategies, Property Management Systems, Cross Selling, Operational Efficiency
★ 4.7 (69) · Beginner · Course · 1 - 4 Weeks

Skills you'll gain: Talent Acquisition, Training and Development, Talent Recruitment, Compensation and Benefits, Training Programs, Recruitment, Employee Training, Full Cycle Recruitment, Job Analysis, Employee Performance Management, Diversity Equity and Inclusion Initiatives, Compensation Management, Performance Appraisal, Job Evaluation, Developing Training Materials, Occupational Safety and Health Administration (OSHA), Compliance Management, Compliance Training, Employee Relations, Performance Management
★ 4.8 (3.3K) · Beginner · Professional Certificate · 3 - 6 Months

Johns Hopkins University
Skills you'll gain: HTML and CSS, Cascading Style Sheets (CSS), Ajax, Javascript, Responsive Web Design, Front-End Web Development, Bootstrap (Front-End Framework), Web Design, Hypertext Markup Language (HTML), Web Development, Development Environment, Web Development Tools, Web Design and Development, JSON, Web Applications, Web Content Accessibility Guidelines, Browser Compatibility, Object Oriented Programming (OOP), Event-Driven Programming, User Interface and User Experience (UI/UX) Design
★ 4.7 (17K) · Beginner · Specialization · 1 - 3 Months

Starweaver
Skills you'll gain: Revenue Management, Capital Expenditure, Financial Statement Analysis, Hospitality Management, Cost Control, Financial Statements, Hotel And Restaurant Management, Capital Budgeting, Hospitality, Hotel Operations, Hotels and Accommodations, Performance Measurement, Financial Management, Business Metrics, Financial Acumen, Income Statement, Time Management, Leadership Development, Adaptability, Creative Problem-Solving
★ 4.9 (16) · Beginner · Course · 1 - 4 Weeks
University of California, Irvine
Skills you'll gain: Verbal Communication Skills, Oral Expression, Presentations, Public Speaking, Discussion Facilitation, Active Listening, Lecturing, Non-Verbal Communication, Oral Comprehension, English Language, Peer Review, Communication, Social Skills, Constructive Feedback, Communication Strategies, Concision, Learning Strategies, Tactfulness, Cooperation, Critical Thinking
★ 4.5 (1.4K) · Intermediate · Specialization · 3 - 6 Months

John Wiley & Sons
Skills you'll gain: Team Building, Employee Coaching, Team Collaboration, Management Training And Development, Employee Onboarding, Team Management, Team Leadership, Talent Recruitment, Coaching, Human Resources Management and Planning, Team Performance Management, Collaboration, Initiative and Leadership, Recruitment, Recruitment Strategies, Product Management, Cross-Functional Collaboration, Constructive Feedback, Product Strategy, Empowerment
Intermediate · Specialization · 1 - 3 Months

Skills you'll gain: Customer experience improvement, Customer experience strategy (CX), Service Design, Design Thinking, Change Management, Organizational Change, Service Improvement, Culture Transformation, Process Mapping, Key Performance Indicators (KPIs), Journey Mapping, Customer Service, Hospitality Management, Hospitality, Guest Relations, Customer Analysis, Hotel And Restaurant Management, Hospitality and Food Services, Sustainable Business, Collaboration
★ 4.4 (12) · Beginner · Course · 1 - 4 Weeks

Arizona State University
Skills you'll gain: Conflict Management, Negotiation, De-escalation Techniques, Trustworthiness, Collaboration, Interpersonal Communications, Follow Through, Empathy, Leadership, Composure, Professionalism, Cooperation, Emotional Intelligence, Behavior Management, Creative Problem-Solving, Communication Strategies, Verbal Communication Skills, Problem Solving, Personal Integrity, Communication
Beginner · Specialization · 3 - 6 Months

Skills you'll gain: Standard Operating Procedure, Operational Efficiency, Lean Methodologies, Quality Assurance, Procedure Development, Lean Manufacturing, Business Process, Operations Management, Safety Standards, Occupational Safety And Health, Process Management, Process Optimization, Workforce Management, Continuous Improvement Process, Risk Management
★ 4.7 (42) · Beginner · Course · 1 - 4 Weeks

Johns Hopkins University
Skills you'll gain: Risk Modeling, Operations Research, Regression Analysis, Network Model, Resource Allocation, Excel Macros, Business Analytics, Decision Making, Risk Analysis, Simulation and Simulation Software, Microsoft Excel, Business Risk Management, Strategic Decision-Making, Business Modeling, Financial Modeling, Data-Driven Decision-Making, Excel Formulas, Business, Spreadsheet Software, Data Analysis
★ 4.8 (4.1K) · Beginner · Specialization · 3 - 6 Months

Skills you'll gain: Workforce Planning, Human Resources Management and Planning, Talent Acquisition, Recruitment Strategies, Job Analysis, Workforce Management, Human Resources, Recruitment, Human Resource Strategy, Talent Sourcing, Talent Management, Workforce Development, Strategic Sourcing, Forecasting, Organizational Effectiveness
Mixed · Course · 1 - 4 Weeks