Technical support courses can help you learn troubleshooting techniques, customer service skills, and network configuration. You can build expertise in diagnosing hardware and software issues, managing user accounts, and implementing security protocols. Many courses introduce tools like ticketing systems, remote desktop applications, and monitoring software, that support efficiently resolving technical problems and ensuring smooth operations in various environments.

University of Michigan
Skills you'll gain: Debugging, Data-oriented programming, Program Development, Python Programming, Data Manipulation, Data Analysis
Intermediate · Course · 1 - 4 Weeks
Google Cloud
Skills you'll gain: Gmail, Google Workspace, Email Security, Email Automation, Productivity Software, Business Correspondence, Organizational Skills, Customer Support
Beginner · Course · 1 - 3 Months

University of Illinois Urbana-Champaign
Skills you'll gain: Deep Learning, Convolutional Neural Networks, Autoencoders, Recurrent Neural Networks (RNNs), Image Analysis, Embeddings, Model Deployment, Applied Machine Learning, Artificial Neural Networks, Predictive Modeling, Health Informatics, Unsupervised Learning, Model Evaluation, Medical Imaging, Python Programming, Dimensionality Reduction
Advanced · Course · 1 - 4 Weeks

Skills you'll gain: Augmented and Virtual Reality (AR/VR), Virtual Reality, Virtual Environment, Unity Engine, Video Game Development, 3D Assets, User Interface (UI), Cross Platform Development, Software Installation
Intermediate · Guided Project · Less Than 2 Hours

Splunk Inc.
Skills you'll gain: Splunk, Interactive Data Visualization, Visualization (Computer Graphics), Data Mapping, Frontend Performance, Geospatial Mapping, Wireframing, Extensible Markup Language (XML), UI Components, Prototyping, Debugging
Intermediate · Course · 1 - 4 Weeks

Illinois Tech
Skills you'll gain: Statistical Analysis, Data Analysis, Statistical Programming, Statistical Machine Learning, Statistical Modeling, Model Evaluation, Regression Analysis, Bayesian Statistics, Supervised Learning, Statistical Inference, Machine Learning, Unsupervised Learning, Predictive Modeling, Feature Engineering, Logistic Regression, Decision Tree Learning, Classification Algorithms
Build toward a degree
Intermediate · Course · 1 - 3 Months

Skills you'll gain: Prompt Engineering, AI Workflows, Automation, AI Enablement, AI Orchestration, Performance Measurement, Responsible AI, Generative AI, Process Optimization, Scalability
Intermediate · Course · 1 - 3 Months

Coursera
Skills you'll gain: Generative AI, Customer Insights, AI Personalization, Customer Analysis, ChatGPT, Customer experience strategy (CX), Real Time Data, Design Thinking, Artificial Intelligence, Analysis, Design
Intermediate · Course · 1 - 4 Weeks

Columbia University
Skills you'll gain: Higher Education, Student Support and Services, Academic Advising, Student Engagement, School Counseling, Diversity Awareness, Disabilities, Cultural Sensitivity
Beginner · Course · 1 - 3 Months

University of Maryland, College Park
Skills you'll gain: Cybersecurity, Cyber Security Policies, Cyber Risk, Risk Management, Cyber Attacks, Risk Mitigation, Business Risk Management, Cyber Security Strategy, Stakeholder Communications, Operational Risk, Enterprise Risk Management (ERM), Security Management, Risk Analysis, Cyber Security Assessment, Threat Modeling, Risk Modeling, Governance, Vulnerability Assessments, Information Privacy, Estimation
Beginner · Course · 1 - 3 Months

Skills you'll gain: Infographics, Data Visualization, Target Audience, Data Storytelling, Design Elements And Principles, Technical Communication, Content Creation, Generative AI, Process Mapping, Communication, ChatGPT
Intermediate · Course · 1 - 4 Weeks

Skills you'll gain: Artificial Intelligence, Responsible AI, Generative AI, Open Source Technology, Large Language Modeling, Machine Learning
Beginner · Course · 1 - 3 Months