• For Individuals
  • For Businesses
  • For Universities
  • For Governments
Degrees
​
Log In
Join for Free
  • Browse
  • Customer Success

Customer Success Courses

Customer Success courses can help you learn client relationship management, customer onboarding strategies, and effective communication techniques. You can build skills in analyzing customer feedback, creating success plans, and measuring customer satisfaction metrics. Many courses introduce tools like CRM software, customer journey mapping tools, and analytics platforms, showing how these resources support proactive engagement and retention strategies.

Popular Customer Success Courses and Certifications


  • M

    Microsoft

    Beyond the Basics: Expand Your Copilot for Sales Expertise

    Skills you'll gain: Microsoft Copilot, Forecasting, Revenue Forecasting, Responsible AI, Sales Pipelines, Data Ethics, Sales Strategy, Sales, Sales Enablement, AI Product Strategy, Sales Management, AI Personalization, AI Enablement, Microsoft 365, Data Integration

    4.4 stars, 11 reviews, Beginner, Course, 1 - 4 Weeks

    ★ 4.4 (11) · Beginner · Course · 1 - 4 Weeks

    Status: Free trial
    Free trial
  • C

    Coursera

    Audience Demographics with Facebook Audience Insights

    Skills you'll gain: Content Performance Analysis, Target Audience, Facebook, Content Scheduling, Target Market, Social Media Marketing, Customer Insights, Social Media, Social Media Analytics, Social Media Management, Advertising Campaigns, Social Media Content, Online Advertising, Customer Analysis, Marketing, Content Marketing, Performance Analysis, Content Creation, Digital Marketing, Performance Metric

    Intermediate · Guided Project · Less Than 2 Hours

    Category: Free
    Free
  • C

    Coursera

    Efficient Scheduling with Microsoft Bookings

    Skills you'll gain: Setting Appointments, Calendar Management, Time Management, Scheduling, Microsoft 365, Microsoft Outlook, Productivity, Microsoft Teams, Business Process Automation, Workflow Management, Automation, Customer Communications Management

    Intermediate · Course · 1 - 4 Weeks

    Status: Free trial
    Free trial
  • O

    O.P. Jindal Global University

    Predictive Analytics and Forecasting

    Skills you'll gain: Data Mining, Predictive Modeling, Predictive Analytics, Advanced Analytics, Business Analytics, Dimensionality Reduction, Forecasting, Data-Driven Decision-Making, Customer Analysis, Regression Analysis, Demand Planning, Classification Algorithms, Marketing Analytics, Customer Insights, Logistic Regression, Market Analysis, Unsupervised Learning, Decision Tree Learning, Artificial Neural Networks, Correlation Analysis

    Mixed · Course · 3 - 6 Months

    Category: Preview
    Preview
    Category: Build toward a degree
    Build toward a degree
  • S

    SkillsBooster Academy

    Business Analysis with AI

    Skills you'll gain: Prompt Engineering, Data Ethics, Prompt Patterns, Business Analysis, Responsible AI, Process Analysis, Business Analytics, Data Analysis, Competitive Analysis, Market Research, Anthropic Claude, Generative AI, Business Communication, Gap Analysis, Stakeholder Communications, ChatGPT, Google Gemini, User Story, Forecasting, Decision Making

    Beginner · Course · 1 - 3 Months

    Category: New
    New
    Status: Free trial
    Free trial
  • A

    Alibaba Cloud Academy

    Big Data Analysis Deep Dive

    Skills you'll gain: Dashboard, Big Data, Data Processing, Dashboard Creation, Data Visualization Software, Apache Hive, Apache Spark, Apache Hadoop, Data Manipulation, SQL, Business Intelligence, Data Integration, Data Analysis, Query Languages, Database Management

    4.5 stars, 50 reviews, Intermediate, Course, 1 - 3 Months

    ★ 4.5 (50) · Intermediate · Course · 1 - 3 Months

    Category: Preview
    Preview
  • B

    Board Infinity

    Advanced HR Leadership: Strategy, Talent, and Innovation

    Skills you'll gain: Talent Acquisition, Human Resources, Management Training And Development, Recruitment Strategies, Talent Recruitment, Leadership Development, Diversity Equity and Inclusion Initiatives, HR Tech, Human Resources Management and Planning, Human Resource Strategy, Leadership, Workplace inclusivity, Recruitment, Strategic Leadership, Intercultural Competence, Diversity and Inclusion, Organizational Structure, Human Resources Information System (HRIS), Human Resources Software, Cultural Diversity

    3.9 stars, 31 reviews, Intermediate, Course, 1 - 4 Weeks

    ★ 3.9 (31) · Intermediate · Course · 1 - 4 Weeks

    Status: Free trial
    Free trial
  • A

    Alex Genadinik

    YouTube Marketing 2026: YouTube SEO & Algorithms

    Skills you'll gain: Video Production, Search Engine Optimization, Keyword Research, Product Promotion, Web Analytics and SEO, Social Media Content, Social Media Marketing, Content Optimization, Marketing Strategies, Strategic Partnership, Live Streaming, Social Media Strategy, Driving engagement, Promotional Strategies, Content Strategy, Online Advertising, Paid media, Performance marketing, Digital Advertising, Content Creation

    Mixed · Course · 3 - 6 Months

    Status: Free trial
    Free trial
  • D

    Dubai College of Tourism

    Advanced Guest Experience and Service Leadership in Dubai

    Skills you'll gain: Service Recovery, Service Design, Journey Mapping, Customer experience improvement, Tactfulness, Experience Design, Guest Relations, Professional Development, Verbal Communication Skills, Hospitality Services, Team Performance Management, Communication, Communication Strategies, Customer Service, Hospitality, Service Management, Initiative and Leadership, Team Leadership, Leadership, Operations

    Intermediate · Course · 1 - 4 Weeks

    Category: New
    New
    Category: Preview
    Preview
  • I

    Illinois Tech

    New Tech Ventures

    Skills you'll gain: Design Thinking, Global Marketing, Entrepreneurship, Business Modeling, Innovation, Team Building, Sales Presentations, Storytelling, Open Mindset, Market Research, Oral Expression, Entrepreneurial Finance, Ideation, Business Planning, New Business Development, Teamwork, Legal Risk, Market Dynamics, Relationship Building, Team Leadership

    Intermediate · Course · 1 - 3 Months

    Status: Free trial
    Free trial
    Category: Build toward a degree
    Build toward a degree
  • C

    Coursera

    GenAI in Litigation and Dispute Resolution

    Skills you'll gain: Responsible AI, Legal Technology, Arbitration, Legal Research, AI literacy, Litigation Support, Client Services, Mediation, Legal Strategy, Generative AI, Litigation and Civil Justice, Legal Support, AI Integrations, LLM Application, AI Workflows, Document Management, Automation

    4 stars, 8 reviews, Intermediate, Course, 1 - 4 Weeks

    ★ 4 (8) · Intermediate · Course · 1 - 4 Weeks

    Status: Free trial
    Free trial
  • B

    Board Infinity

    Generative AI in Marketing

    Skills you'll gain: Personalized Campaigns, Prompt Engineering Tools, Marketing Analytics, Email Automation, Data-Driven Marketing, Strategic Marketing, Pay Per Click Advertising, Performance marketing, Responsible AI, Analytics, Advertising Campaigns, A/B Testing, Advertising, AI Workflows

    Beginner · Course · 1 - 4 Weeks

    Category: Preview
    Preview
1…241242243…393

In summary, here are 10 of our most popular customer success courses

  • Beyond the Basics: Expand Your Copilot for Sales Expertise: Microsoft
  • Audience Demographics with Facebook Audience Insights: Coursera
  • Efficient Scheduling with Microsoft Bookings: Coursera
  • Predictive Analytics and Forecasting: O.P. Jindal Global University
  • Business Analysis with AI: SkillsBooster Academy
  • Big Data Analysis Deep Dive: Alibaba Cloud Academy
  • Advanced HR Leadership: Strategy, Talent, and Innovation: Board Infinity
  • YouTube Marketing 2026: YouTube SEO & Algorithms: Alex Genadinik
  • Advanced Guest Experience and Service Leadership in Dubai: Dubai College of Tourism
  • New Tech Ventures: Illinois Tech

Other topics to explore

Arts and Humanities
338 courses
Business
1095 courses
Computer Science
668 courses
Data Science
425 courses
Information Technology
145 courses
Health
471 courses
Math and Logic
70 courses
Personal Development
137 courses
Physical Science and Engineering
413 courses
Social Sciences
401 courses
Language Learning
150 courses

Coursera Footer

Skills

  • Accounting
  • Artificial Intelligence (AI)
  • Cybersecurity
  • Data Analytics
  • Digital Marketing
  • Human Resources (HR)
  • Microsoft Excel
  • Project Management
  • Python
  • SQL

Professional Certificates

  • Google AI Certificate
  • Google Cybersecurity Certificate
  • Google Data Analytics Certificate
  • Google IT Support Certificate
  • Google Project Management Certificate
  • Google UX Design Certificate
  • IBM AI Engineering Certificate
  • IBM AI Product Manager Certificate
  • IBM Data Science Certificate
  • Intuit Academy Bookkeeping Certificate

Courses & Specializations

  • AI Essentials Specialization
  • AI For Business Specialization
  • AI For Everyone Course
  • AI in Healthcare Specialization
  • Deep Learning Specialization
  • Excel Skills for Business Specialization
  • Financial Markets Course
  • Machine Learning Specialization
  • Prompt Engineering for ChatGPT Course
  • Python for Everybody Specialization

Career Resources

  • Career Aptitude Test
  • CAPM Certification Requirements
  • CompTIA A+ Certification Requirements
  • CompTIA Security+ Certification Requirements
  • Essential IT Certifications
  • High-Income Skills to Learn
  • How to Learn Artificial Intelligence
  • PMP Certification Requirements
  • Popular Cybersecurity Certifications
  • Share your Coursera learning story

Coursera

  • About
  • What We Offer
  • Leadership
  • Careers
  • Catalog
  • Coursera Plus
  • Professional Certificates
  • MasterTrack® Certificates
  • Degrees
  • For Enterprise
  • For Government
  • For Campus
  • Become a Partner
  • Social Impact
  • Free Courses
  • Udemy

Community

  • Learners
  • Partners
  • Beta Testers
  • Blog
  • The Coursera Podcast
  • Tech Blog

More

  • Press
  • Investors
  • Terms
  • Privacy
  • Help
  • Accessibility
  • Contact
  • Articles
  • Directory
  • Affiliates
  • Modern Slavery Statement
  • Do Not Sell/Share
Learn Anywhere
Download on the App Store
Get it on Google Play
Logo of Certified B Corporation
© 2026 Coursera Inc. All rights reserved.
  • Coursera Facebook
  • Coursera Linkedin
  • Coursera Twitter
  • Coursera YouTube
  • Coursera Instagram
  • Coursera TikTok