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Customer Service Courses

Customer service courses can help you learn effective communication, conflict resolution, customer relationship management, and service excellence. You can build skills in active listening, empathy, and problem-solving, which are crucial for addressing customer needs and enhancing satisfaction. Many courses introduce tools like CRM software, feedback management systems, and chatbots, which help streamline interactions and improve service delivery.

Popular Customer Service Courses and Certifications


  • P

    Parsons School of Design, The New School

    Using Design to Generate Innovative Business Solutions

    Skills you'll gain: Solution Design, Conversion Funnel Analysis, Design Thinking, Sustainable Business, Process Design, Business Solutions, Business Modeling, Growth Strategies, Strategic Thinking, Innovation, Value Propositions, User Experience, Prototyping, Consumer Behaviour, Customer Insights

    4.6
    Rating, 4.6 out of 5 stars
    ·
    14 reviews

    Intermediate · Course · 1 - 4 Weeks

  • C

    Coursera

    Building Trust: Ethics for AI-powered Chatbots

    Skills you'll gain: Data Ethics, Business Ethics, ChatGPT, AI literacy, Ethical Standards And Conduct, Responsible AI, Artificial Intelligence, Information Privacy, Self Service Technologies, General Data Protection Regulation (GDPR), Informed Consent, Personally Identifiable Information, Accountability, Generative AI Agents

    4.8
    Rating, 4.8 out of 5 stars
    ·
    10 reviews

    Beginner · Course · 1 - 4 Weeks

  • C

    Coursera

    Create User Stories in Trello

    Skills you'll gain: User Story, Kanban Principles, Agile Methodology, Agile Project Management, Productivity Software, Organizational Skills, Project Management Software, Project Management

    4
    Rating, 4 out of 5 stars
    ·
    15 reviews

    Beginner · Guided Project · Less Than 2 Hours

  • T

    The Hong Kong University of Science and Technology

    My Favorite Lectures @ HKUST

    Skills you'll gain: OSI Models, Computer Networking, Student-Centred Learning, Teaching, Interactive Learning, Student Engagement, Network Protocols, Post-Production, Video Editing, Pedagogy, Culture, Multimedia, Lecturing, Cultural Sensitivity, Instructional Strategies, Creative Design, Cultural Diversity, Music, Biology

    Beginner · Course · 1 - 3 Months

  • S

    Starweaver

    GenAI Foundations and Prompt Engineering

    Skills you'll gain: Prompt Engineering, Prompt Engineering Tools, AI Enablement, Application Design, Artificial Intelligence, Test Case, Process Optimization, Performance Tuning, Program Evaluation, Debugging

    Intermediate · Course · 1 - 4 Weeks

  • D

    Dell

    Dell Technologies Becoming An Effective Seller

    Skills you'll gain: Sustainable Business, Technical Sales, Consultative Approaches, Sales Territory Management, Corporate Sustainability, Solution Selling, Sales, Selling Techniques, Sales Strategy, Customer Relationship Building, Relationship Building, Sales Process, Relationship Management, Solution Design, Sales Prospecting, Customer Advocacy, Market Opportunities, AI Personalization, Customer Relationship Management, Business Relationship Management

    Beginner · Course · 1 - 4 Weeks

  • E

    Edureka

    Power BI Essentials: Data Transformation & Modeling with DAX

    Skills you'll gain: Data Analysis Expressions (DAX), Power BI, Business Intelligence, Data-Driven Decision-Making, Business Intelligence Software, Data Modeling, Database Design, Snowflake Schema, Data Transformation, Extract, Transform, Load, Data Storytelling, Data Strategy, Data Integration, Data Cleansing, Process Improvement and Optimization, Data Analysis, Data Management, Data Governance, Data Quality, Relationship Management

    Beginner · Course · 1 - 4 Weeks

  • L

    LearnKartS

    Salesforce Fundamentals and Setup

    Skills you'll gain: Salesforce, Salesforce Development, Data Import/Export, Customer Relationship Management, Data Maintenance, Customer Relationship Management (CRM) Software, Data Management, Dashboard, System Configuration, Workflow Management, Data Validation, Research Reports, Cloud Computing, Business Process Automation, Data Integrity, User Accounts, Data Modeling, Administration, Role-Based Access Control (RBAC), Data Security

    4.7
    Rating, 4.7 out of 5 stars
    ·
    6 reviews

    Beginner · Course · 1 - 4 Weeks

  • G

    Google Cloud

    Google Cloud Product Fundamentals en Français

    Skills you'll gain: Digital Transformation, Google Workspace, Cloud Management, Google Cloud Platform, Business Transformation, Collaborative Software, Cloud Applications, Cost Management, Leadership, Cloud Development, Productivity Software, Cloud Solutions, Technology Strategies, Cloud Platforms, Application Development, Cloud Computing, Cloud Infrastructure, Artificial Intelligence and Machine Learning (AI/ML), Cloud Storage, Machine Learning

    4.5
    Rating, 4.5 out of 5 stars
    ·
    12 reviews

    Beginner · Course · 1 - 3 Months

  • C

    Coursera

    Prácticas efectivas de marketing usando Facebook Messenger

    Skills you'll gain: Facebook, Web Presence, Social Media Marketing, Social Media, Social Media Management, Customer Inquiries, Social Media Content, Customer Service, Customer experience improvement, Marketing Automation, Marketing, Marketing Communications, Content Development and Management, User Accounts, Administration, Business Administration

    4.9
    Rating, 4.9 out of 5 stars
    ·
    10 reviews

    Beginner · Guided Project · Less Than 2 Hours

  • B

    Board Infinity

    Learn GCP DevOps Fundamentals

    Skills you'll gain: Google Cloud Platform, Kubernetes, CI/CD, DevOps, Application Deployment, Continuous Integration, Devops Tools, Test Automation, Development Testing, Containerization, Cloud Deployment, Continuous Deployment, Cloud Platforms, Release Management, Continuous Delivery, Software Development, Development Environment, System Monitoring, Version Control

    4
    Rating, 4 out of 5 stars
    ·
    6 reviews

    Intermediate · Course · 1 - 4 Weeks

  • A

    AI CERTs

    AI for Strategic Leadership

    Skills you'll gain: Stakeholder Engagement

    Beginner · Course · 1 - 3 Months

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In summary, here are 10 of our most popular customer service courses

  • Using Design to Generate Innovative Business Solutions: Parsons School of Design, The New School
  • Building Trust: Ethics for AI-powered Chatbots: Coursera
  • Create User Stories in Trello: Coursera
  • My Favorite Lectures @ HKUST : The Hong Kong University of Science and Technology
  • GenAI Foundations and Prompt Engineering : Starweaver
  • Dell Technologies Becoming An Effective Seller: Dell
  • Power BI Essentials: Data Transformation & Modeling with DAX: Edureka
  • Salesforce Fundamentals and Setup: LearnKartS
  • Google Cloud Product Fundamentals en Français: Google Cloud
  • Prácticas efectivas de marketing usando Facebook Messenger: Coursera

Skills you can learn in Marketing

Market (economics) (28)
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Social Media Marketing (9)
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