Skills you'll gain: Customer Service, Telephone Skills, Verbal Communication Skills, Personalized Service, Customer experience improvement, Customer Complaint Resolution, Customer Relationship Building, Customer Support, Non-Verbal Communication, Communication, Communication Strategies, Consumer Behaviour

Skills you'll gain: Trustworthiness, Research, Research Methodologies, Research and Design, Honesty, Personal Integrity, Peer Review, Journals, Intellectual Property, Mentorship