Customer insights courses can help you learn techniques for gathering and analyzing consumer data, understanding buyer behavior, and developing effective marketing strategies. You can build skills in conducting surveys, interpreting qualitative feedback, and utilizing segmentation to target specific audiences. Many courses introduce tools like Google Analytics, CRM software, and data visualization platforms, that support transforming insights into actionable business strategies.

University of Virginia
Skills you'll gain: User Story, Agile Product Development, Product Development, Design Thinking, Team Oriented, Persona (User Experience), New Product Development, Product Requirements, Agile Methodology, User Research, Usability Testing, User Centered Design, Persona Development, Innovation, Value Propositions
Beginner · Course · 1 - 4 Weeks

Skills you'll gain: Journey Mapping, User Interface (UI), User Experience, User Interface (UI) Design, User Interface and User Experience (UI/UX) Design, User Experience Design, Experience Design, User Centered Design, Human Centered Design
★ 4.8 (10) · Beginner · Guided Project · Less Than 2 Hours

University of Colorado Boulder
Skills you'll gain: Community Development, Climate Change Adaptation, Climate Change Programs, Sustainable Development, Environmental Policy, Policy Analysis, Sustainable Technologies, Climate Change Mitigation, Policy Development, Public Policies, Policy Analysis, Research, and Development, Public Affairs, Economics, Policy, and Social Studies, Energy and Utilities, Community Outreach, Emerging Technologies, Advocacy, Scalability, Technology Solutions, Case Studies
★ 5 (6) · Beginner · Course · 1 - 3 Months

Skills you'll gain: Backlogs, Stakeholder Engagement, Stakeholder Management, Agile Product Development, Stakeholder Communications, Scrum (Software Development), Product Management, Agile Software Development, Agile Project Management, Agile Methodology, User Story, Business Requirements, AI Enablement, Prioritization, Business Planning, Business Priorities, Business Analysis, Critical Thinking and Problem Solving, Customer Insights, Generative AI
Beginner · Course · 1 - 3 Months

Skills you'll gain: Sales Pipelines, Sales Development, Sales Process, Lead Generation, Sales Management, Sales Operations, Sales Training, Sales Prospecting, Sales, Sales Strategy, Prospecting and Qualification, Customer Relationship Management (CRM) Software, Automation
Intermediate · Course · 1 - 4 Weeks

Skills you'll gain: Generative Engine Optimization (GEO), Search Engine Optimization, Content Optimization, Generative AI, Content Strategy, AI powered creativity, Semantic Web, Workforce Development, Content Performance Analysis, Digital Marketing, Content Creation, Vocabulary, Digital Content, Social Media
Intermediate · Course · 1 - 4 Weeks

Macquarie University
Skills you'll gain: Value Propositions, Oral Expression, Selling Techniques, Digital Media Strategy, Social Media Strategy, Presentations, Storytelling, Goal Setting, Marketing Strategies, Sales Strategy, Entrepreneurship, Data-Driven Decision-Making, Customer Insights, Marketing Strategy and Techniques, Prospecting and Qualification, New Business Development, Brand Strategy, Business Communication, Customer Analysis, User Research
Beginner · Course · 1 - 3 Months

Skills you'll gain: Electronic Systems, Electronics Engineering, Electronics, Collaborative Software, Electrical Engineering, Electronic Hardware, Hardware Design, Electrical and Computer Engineering, Computer-Aided Design, Electronic Components, Power Electronics, Design Software, Design Strategies, Electrical Systems, Engineering Design Process, Schematic Diagrams, Simulation and Simulation Software
★ 3.7 (7) · Intermediate · Course · 1 - 4 Weeks

Skills you'll gain: Customer Complaint Resolution, Non-Verbal Communication, Verbal Communication Skills, Customer experience improvement, Client Services, Customer Service, Customer Inquiries, Insurance and Warranty Claims Processing, Service Improvement, Product Knowledge, Interpersonal Communications, Retail Store Operations, Verbal Strategic Communication, Communication
★ 4.7 (9) · Intermediate · Course · 1 - 4 Weeks

Goodwill Industries International
Skills you'll gain: digital literacy, Cultural Responsiveness, Training Programs, Educational Materials, Intercultural Competence, Relationship Building, Active Listening, Digital Transformation, Computer Literacy, Workforce Development, Community Development, Community Outreach, Research, Diversity Awareness, Workplace inclusivity, Rapport Building, Cultural Sensitivity, Curriculum Planning, Digital Communications, Computer Security Awareness Training
★ 4.7 (48) · Beginner · Specialization · 1 - 3 Months

Alex Genadinik
Skills you'll gain: Customer Advocacy, Brand Loyalty, Discussion Facilitation, Competitive Analysis, Loyalty Programs, Customer Engagement, Advocacy, Driving engagement, Thought Leadership, Customer Retention, Promotional Strategies
Mixed · Course · 1 - 3 Months

Alex Genadinik
Skills you'll gain: LinkedIn, Coaching, Customer Acquisition Management, Productivity, Program Management, Web Presence, Revenue Management, Mentorship, Target Market, Professional Networking, Professional Development, Marketing Strategies, Branding, Business Strategy
Mixed · Course · 1 - 3 Months