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Customer Service Courses

Customer service courses can help you learn effective communication, conflict resolution, customer relationship management, and service excellence. You can build skills in active listening, empathy, and problem-solving, which are crucial for addressing customer needs and enhancing satisfaction. Many courses introduce tools like CRM software, feedback management systems, and chatbots, which help streamline interactions and improve service delivery.


Popular Customer Service Courses and Certifications


  • Status: Free Trial
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    Coursera

    GenAI for Sales Operations Specialists

    Skills you'll gain: Sales Operations, Responsible AI, Sales Process, Sales Enablement, Generative AI Agents, Sales Management, Sales Strategy, Sales, Data Ethics, Forecasting, Prompt Engineering, Customer Relationship Management, Data-Driven Decision-Making, Strategic Decision-Making

    Intermediate · Course · 1 - 4 Weeks

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    LearnQuest

    Fundamentals of B2B Selling in Tech

    Skills you'll gain: Sales Pipelines, Prospecting and Qualification, Sales Process, Persuasive Communication, Communication, Value Propositions, B2B Sales, Technical Sales, Overcoming Objections, Customer Relationship Management (CRM) Software, Sales, Sales Strategy, Product Knowledge, Sales Presentation, Market Analysis, Market Dynamics, Market Research, Customer Analysis

    Beginner · Course · 1 - 4 Weeks

  • Status: Free Trial
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    Google Cloud

    Developing Applications with Google Cloud en Français

    Skills you'll gain: Cloud-Native Computing, Cloud Applications, Data Store, Cloud Development, Serverless Computing, Application Deployment, Google Cloud Platform, Cloud Deployment, Application Development, Application Performance Management, Application Design, Infrastructure as Code (IaC), Cloud API, API Gateway, Authentications, Application Programming Interface (API), Microservices, Cloud Storage, Cloud Computing, Debugging

    Intermediate · Specialization · 3 - 6 Months

  • Status: Free Trial
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    Coursera

    GenAI for Inside Sales: Crafting Effective Outreach

    Skills you'll gain: Inside Sales, Sales Process, Generative AI Agents, Sales Strategy, Email Automation, AI Personalization, Sales Management, HubSpot CRM, Sales Enablement, Sales, Sales Training, Sales Prospecting, ChatGPT, Anthropic Claude, Customer Relationship Management (CRM) Software, Customer Communications Management, Customer Engagement, Campaign Management, Automation, Analytics

    Intermediate · Course · 1 - 4 Weeks

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    Board Infinity

    Fundamentals of VMware Data Center Virtualization Concepts

    Skills you'll gain: Software-Defined Data Center (SDDC), VMware vSAN, Virtualization, Data Centers, NSX-T Network Virtualization, VMware ESX Servers, Virtualization and Virtual Machines, vSphere Networking and Storage, vCenter Server, Virtual Machines, IT Infrastructure, Network Infrastructure, Servers, Hybrid Cloud Computing, Scalability

    Beginner · Course · 1 - 4 Weeks

  • Status: New
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    Pearson

    Certified Associate in Project Management (CAPM)® Exam: Unit 8

    Skills you'll gain: Personalized Service, Learning Styles, Learning Strategies, Registration, Project Management Institute (PMI) Methodology, Quick Learning, Test Tools, Educational Materials

    Beginner · Course · 1 - 4 Weeks

  • Status: Free Trial
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    Board Infinity

    Scalable Deployment and DevOps for Web Development

    Skills you'll gain: Containerization, Docker (Software), Application Deployment, Cloud Platforms, Cloud Deployment, Cloud Applications, Kubernetes, Amazon Web Services, Cloud Computing, Development Environment, Continuous Deployment, CI/CD, Continuous Integration, DevOps, Scalability

    Intermediate · Course · 1 - 4 Weeks

  • Status: New
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    LearnQuest

    Foundations of Sales Psychology and Buyer Behavior

    Skills you'll gain: Consultative Selling, Communication, Consumer Behaviour, Trustworthiness, Marketing Psychology, Solution Selling, Sales Presentation, Persuasive Communication, Sales, Sales Strategy, Needs Assessment, Customer Relationship Building, Rapport Building, Influencing, Customer Insights, Storytelling, Empathy, Target Audience, Cultural Sensitivity

    Intermediate · Course · 1 - 4 Weeks

  • P

    Packt

    Master C# and SQL by Building Applications

    Skills you'll gain: Microsoft SQL Servers, Stored Procedure, Database Management, SQL, Database Development, C# (Programming Language), Application Development, Development Environment, Microsoft Visual Studio, User Interface (UI), Data Access, Email Automation, Document Management

    Intermediate · Course · 1 - 3 Months

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    Packt

    Master in Microsoft Power BI Desktop and Service

    Skills you'll gain: Power BI, Data Analysis Expressions (DAX), Data Transformation, Business Intelligence, Data Modeling, Interactive Data Visualization, Data Manipulation, Dashboard, Data Visualization Software, Microsoft Excel, SQL Server Reporting Services, Data Warehousing, Data Sharing, Data Integration

    Intermediate · Course · 1 - 3 Months

  • Status: Free Trial
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    Adobe

    Course 2: Introduction to Adobe Commerce

    Skills you'll gain: E-Commerce, Product Knowledge, Value Propositions, Scalability, Business-To-Consumer, B2B Sales, Order Management, Growth Strategies, Customer experience improvement

    Beginner · Course · 1 - 4 Weeks

  • Status: New
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    Whizlabs

    Exam Prep SC-900: Microsoft Certified Security Fundamentals

    Skills you'll gain: Compliance Management, Microsoft 365, Microsoft Azure, Governance Risk Management and Compliance, DevSecOps, Endpoint Detection and Response, Cloud Security, Role-Based Access Control (RBAC), Identity and Access Management, Threat Detection, Zero Trust Network Access, Data Governance, Active Directory, Endpoint Security, Authorization (Computing), Data Security, Vulnerability Management, Multi-Factor Authentication, Enterprise Security, Operations

    Beginner · Specialization · 1 - 3 Months

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In summary, here are 10 of our most popular customer service courses

  • GenAI for Sales Operations Specialists: Coursera
  • Fundamentals of B2B Selling in Tech: LearnQuest
  • Developing Applications with Google Cloud en Français: Google Cloud
  • GenAI for Inside Sales: Crafting Effective Outreach: Coursera
  • Fundamentals of VMware Data Center Virtualization Concepts: Board Infinity
  • Certified Associate in Project Management (CAPM)® Exam: Unit 8: Pearson
  • Scalable Deployment and DevOps for Web Development: Board Infinity
  • Foundations of Sales Psychology and Buyer Behavior: LearnQuest
  • Master C# and SQL by Building Applications: Packt
  • Master in Microsoft Power BI Desktop and Service: Packt

Skills you can learn in Marketing

Market (economics) (28)
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Marketing Analytics (11)
Plan (11)
Advertising (9)
Modeling (9)
Social Media Marketing (9)
Brand Management (7)

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