Skills you'll gain: Customer Service, Problem Solving, Customer Support, Telephone Skills, Greeting Customers, Help Desk Support, Customer and Client Support, Personal Attributes, Customer Relationship Management, Communication, Customer Complaint Resolution, Empathy, Customer Engagement, Customer experience improvement, Process Management, Concision

Skills you'll gain: Computer Security Incident Management, Vulnerability Management, Cyber Security Strategy, Cyber Governance, Incident Response, Cyber Operations, Cyber Threat Intelligence, Encryption, Cyber Attacks, Governance Risk Management and Compliance, Incident Management, Threat Detection, Security Strategy, Mobile Security, Network Model, IT Security Architecture, Vulnerability, Security Awareness, Vulnerability Assessments, Vulnerability Scanning

Skills you'll gain: Information Technology Infrastructure Library, IT Service Management, Business Workflow Analysis, Service Management, Process Analysis, Service Improvement, Information Technology Operations, Technical Support and Services, IT Automation, Self Service Technologies, Help Desk Support, AI Workflows, Automation, Governance, Digital Transformation, Cyber Governance

Skills you'll gain: Microsoft 365, Microsoft Office, Collaborative Software, Cloud Services, Microsoft Power Automate/Flow, Microsoft Teams, Productivity Software, Cloud-Based Integration, Endpoint Security, Security Controls, Microsoft Windows, Data Security, Microsoft Outlook, Data Loss Prevention, Microsoft Excel, Microsoft PowerPoint

Skills you'll gain: Operating System Administration, Network Infrastructure, Data Storage, Command-Line Interface, Software Installation, Security Controls, Active Directory, System Configuration, Cloud Computing

Skills you'll gain: Mac OS, File Management, Knowledge of Apple Software, Apple software proficiency, Document Management, Apple iOS, iOS Development, Cloud Storage, Cloud-Based Integration, Cloud Services, Cloud Security, Cloud Management, User Accounts, Information Privacy, Security Controls, Data Storage, Data Sharing

Skills you'll gain: Information Technology Infrastructure Library, IT Service Management, Service Management, IT Management, Service Improvement, Governance, Technical Support and Services, Student Support and Services, Continuous Improvement Process, Key Management, Earned Value Management, System Support, Apple Service Certification, Design, Decision Making

Skills you'll gain: Programming Principles, Artificial Intelligence

Skills you'll gain: Scope Management, Stakeholder Management, Project Schedules, Stakeholder Engagement, Cost Management, Risk Management, Project Scoping, Earned Value Management, Team Motivation, Scheduling, Stakeholder Analysis, Risk Analysis, Request for Proposal, Procurement, Project Management, Project Management Institute (PMI) Methodology, Project Planning, Budget Management, Conflict Management, Project Management Life Cycle

Skills you'll gain: Service Management, Information Technology Infrastructure Library, IT Service Management, Service Design, Information Technology Operations, Service Improvement, Customer Analysis, Customer Service, Performance Measurement, Problem Management, Quality Management, Operations, Release Management, Quality Improvement, Customer Support, Design, Supplier Management, Procurement, Business, Planning

Skills you'll gain: Knowledge of Apple Software, Apple iOS, Mac OS, Apple software proficiency, File Management, iOS Development, System Configuration, Information Privacy

Skills you'll gain: Kubernetes, Google Cloud Platform, Serverless Computing, Google App Engine, Cost Management, Cloud Infrastructure, Cloud Deployment, Cloud Computing Architecture, Cloud Services, Cloud Computing, Hybrid Cloud Computing, Cloud Management, Data Processing, Data Store, System Monitoring, Application Performance Management, Cloud Engineering, Cloud Security, Big Data, Virtual Private Networks (VPN)