ITIL 5 Foundations and Service Value System

ITIL 5 Foundations and Service Value System

This course is part of ITIL V5 Bridge Foundation Specialization

Instructor: EDUCBA

Included with Learn more

2 modules

Gain insight into a topic and learn the fundamentals.

5 hours to complete

Flexible schedule

Learn at your own pace

2 modules

Gain insight into a topic and learn the fundamentals.

5 hours to complete

Flexible schedule

Learn at your own pace

What you'll learn

Explain core ITIL 4 concepts, including value, services, outcomes, costs, risks, and service relationships.
Apply the ITIL Guiding Principles to support decision-making and continual improvement.
Describe how the Service Value System and Service Value Chain transform demand into valuable services.

Skills you'll gain

Details to know

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This course is part of the ITIL V5 Bridge Foundation Specialization

When you enroll in this course, you'll also be enrolled in this Specialization.

Learn new concepts from industry experts
Gain a foundational understanding of a subject or tool
Develop job-relevant skills with hands-on projects
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There are 2 modules in this course

Build a strong foundation in ITIL 4 and IT Service Management to understand how modern IT organizations create value through services. Prepare confidently for the ITIL Foundation certification with structured, practical learning.

This course introduces the core concepts of ITIL 4, beginning with the fundamentals of service management, value creation, products, services, and service relationships. Learners explore how organizations deliver value through IT-enabled services while understanding key concepts such as outcomes, costs, and risks. The course then examines the ITIL Guiding Principles and demonstrates how they support effective decision-making and continual improvement. Learners also explore the Service Value System (SVS), governance, continual improvement, and the Service Value Chain to understand how IT organizations transform demand into valuable services. Designed for beginners and IT professionals alike, this course provides a structured pathway toward mastering essential ITIL terminology and concepts while building practical knowledge that supports modern IT service management and ITIL Foundation certification preparation.

Develop a strong understanding of ITIL 4 fundamentals by exploring service management concepts, value creation, products, services, service relationships, and the role of outcomes, costs, and risks in delivering effective IT services.

What's included

7 videos3 assignments

7 videosTotal 54 minutes

Course Introduction and Overview5 minutes
ITIL Certification Roadmap7 minutes
What is Service Management8 minutes
Value Creation Through Services8 minutes
Service Relationships Explained8 minutes
Products, Services and Resources10 minutes
Outcomes, Costs and Risks9 minutes

3 assignmentsTotal 50 minutes

Getting Started with ITIL10 minutes
Products, Services, and Service Relationships10 minutes
Introduction to ITIL and Service Management30 minutes

Learn how the ITIL Guiding Principles, Service Value System, governance, continual improvement, and the Service Value Chain work together to enable consistent value creation and effective IT service management.

What's included

10 videos3 assignments

10 videosTotal 66 minutes

ITIL Guiding Principles Overview9 minutes
Focus on Value9 minutes
Start Where You Are8 minutes
Progress Iteratively5 minutes
Collaborate and Improve Visibility5 minutes
Service Value System Fundamentals8 minutes
Components of the SVS9 minutes
Governance and Continual Improvement4 minutes
Service Value Chain Overview4 minutes
Value Chain Activities7 minutes

3 assignmentsTotal 50 minutes

Introduction to the Guiding Principles10 minutes
Service Value System and Value Chain10 minutes
Guiding Principles and the Service Value System30 minutes

Earn a career certificate

Add this credential to your LinkedIn profile, resume, or CV. Share it on social media and in your performance review.

Instructor

EDUCBA

The Skill Valley

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The Skill Valley

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