
Yonsei University
Skills you'll gain: Business Marketing, B2B Sales, Global Marketing, Business-To-Consumer, Growth Strategies, Marketing, Customer Engagement, Marketing Strategies, Innovation
★ 4.6 (611) · Mixed · Course · 1 - 4 Weeks

Logical Operations
Skills you'll gain: Customer Service, Customer Retention, Customer Relationship Building, Customer Support, Service Recovery, Customer Complaint Resolution, Greeting Customers, Customer experience improvement, Customer Engagement, De-escalation Techniques, Interpersonal Communications, Personalized Service, Telephone Skills, Friendliness, Verbal Communication Skills, Active Listening, Professionalism, Conflict Management, Crisis Management, Crisis Intervention
★ 4.9 (9) · Mixed · Course · 1 - 3 Months
IE Business School
Skills you'll gain: Customer experience strategy (CX), Customer experience improvement, Branding, Brand Strategy, Journey Mapping, Value Propositions
★ 4.7 (570) · Intermediate · Course · 1 - 3 Months

Coursera
Skills you'll gain: Data-Driven Marketing, Customer Retention, Email Automation, Marketing Automation, HubSpot CRM, Marketing Strategies, Customer Analysis, Marketing Analytics, Customer Relationship Management (CRM) Software, Target Audience, Email Marketing, Data-Driven Decision-Making, Customer Insights, B2B Sales, Marketing Effectiveness, Data Cleansing, Customer Relationship Management, Lead Generation, Growth Strategies, E-Commerce
Intermediate · Specialization · 3 - 6 Months

Skills you'll gain: Customer Relationship Management, Customer Analysis, Organizational Strategy, Marketing Automation, Operational Analysis, Analysis, Business Strategy, Business Process Automation, Customer Service, Auditing, Data Analysis, Environment
★ 4.6 (14) · Mixed · Course · 1 - 4 Weeks

LearnQuest
Skills you'll gain: B2B Sales, Consultative Selling, Consultative Approaches, Sales Presentation, Stakeholder Engagement, Performance Metric, Sales Presentations, Selling Techniques, Performance Measurement, Sales, Sales Process, Performance Analysis, Negotiation, Presentations, Customer Engagement, Proposal Development, Personalized Service, Rapport Building, Needs Assessment, Cross-Functional Collaboration
Beginner · Course · 1 - 4 Weeks

Harvard Business School Online
Skills you'll gain: Business Strategy, Strategic Thinking, Strategic Partnership, Corporate Strategy, Business Strategies, Business Modeling, Journey Mapping, Customer Analysis, Revenue Management, Business Relationship Management, Market Dynamics, Relationship Management
★ 5 (7) · Beginner · Course · 1 - 3 Months

CVS Health
Skills you'll gain: De-escalation Techniques, Greeting Customers, Cross Selling, Customer Service, Upselling, Conflict Management, Product Knowledge, Transaction Processing, Customer Engagement, Professionalism, Empathy, Social Media, Communication, Time Management
★ 4.7 (96) · Beginner · Course · 1 - 4 Weeks

Skills you'll gain: Web Presence, Digital Brand Strategy, Sales, Rapport Building, Driving engagement, Branding, Relationship Building, Meeting Facilitation, Non-Verbal Communication, Virtual Environment, Customer Engagement, Drive Engagement
Beginner · Course · 1 - 4 Weeks

Skills you'll gain: Intercultural Competence, Business Writing, Writing, Verbal Communication Skills, Sales Development, Cultural Diversity, Empathy, Professional Development, Active Listening, Concision, Business Communication, Professionalism, Constructive Feedback, Communication, Relationship Building, Branding, Communication Strategies, Follow Through, Proactivity
★ 4.7 (72) · Beginner · Course · 1 - 3 Months
Skills you'll gain: Service Recovery, De-escalation Techniques, Greeting Customers, Customer Service, Conflict Management, Coordinating, Hospitality, Professionalism, Teamwork, Coordination, Customer experience improvement, Collaboration, Communication, Empathy, Active Listening
★ 5 (8) · Mixed · Course · 1 - 4 Weeks

Skills you'll gain: Client Services, Customer Service, Customer and Client Support, Customer Complaint Resolution, Customer Relationship Building, Customer experience improvement, Customer Retention, Customer Success Management, Communication, Expectation Management, Customer Insights, Communication Strategies, Business Communication, Long Term Care, Business, Business Strategies
Mixed · Course · 1 - 4 Weeks