
Skills you'll gain: Customer Relationship Management (CRM) Software, Customer Relationship Management, Customer experience strategy (CX), Case Studies, Customer experience improvement, Business Strategies, Relationship Management, Business Strategy, Business Analysis, Auditing, Business, Planning, Environment
★ 4.5 (20) · Mixed · Course · 1 - 4 Weeks

Skills you'll gain: Customer Data Management, Dashboard, Customer Relationship Management (CRM) Software, Dashboard Creation, Customer Relationship Management, Lead Generation, Excel Macros, Spreadsheet Software, Data Maintenance, Data Management, Automation, Data Entry, Microsoft Excel, Customer Relationship Building, Relationship Management, Business Process, Sales, Business, Productivity, Decision Making
Mixed · Course · 1 - 4 Weeks

LearnQuest
Skills you'll gain: Sales Presentation, Selling Techniques, Presentations, Influencing, Persuasive Communication, Intercultural Competence, Storytelling, Business Research, Value Propositions, Cultural Sensitivity, Market Research, Empathy & Emotional Intelligence, Sales Pipelines, Digital Communications, Collaboration, Customer Relationship Management (CRM) Software, Stakeholder Management, Strategic Communication, Cross-Functional Collaboration, AI literacy
Intermediate · Specialization · 1 - 3 Months

The Expert Academy
Skills you'll gain: Prompt Engineering, Growth Strategies, Customer Relationship Management (CRM) Software, Sales Strategy, Sales Operations, Sales, Customer Relationship Management, Sales Pipelines, ChatGPT, Sales Process, Business Technologies, Virtual Teams, AI Enablement, Closing (Sales), Customer Engagement, Technology Strategies, Virtual Networking, Artificial Intelligence
Intermediate · Course · 1 - 4 Weeks

Coursera
Skills you'll gain: HubSpot CRM, Sales Pipelines, Email Marketing, Dashboard, Sales Process, Customer Relationship Management (CRM) Software, Campaign Management, Customer Relationship Management, Management Reporting, Team Management, Customer Data Management, User Accounts, Marketing
★ 4 (6) · Beginner · Guided Project · Less Than 2 Hours

Microsoft
Skills you'll gain: Service Level, Service Level Agreement, Operations, Operational Efficiency, Service Management, Operations Management, Operational Analysis, Business Operations, Process Optimization, Data Entry, Performance Analysis, Performance Measurement, Data Validation, Business Metrics, Customer Relationship Management, Data Quality, Workflow Management, Data Processing, Data Management, Data Analysis
Beginner · Course · 1 - 3 Months

S.P. Jain Institute of Management and Research
Skills you'll gain: Product Strategy, Branding, Marketing Management, Product Lining, Marketing Planning, Consumer Behaviour, Product Lifecycle Management, Strategic Marketing, Marketing Strategies, Marketing Strategy and Techniques, Marketing Communications, Marketing, Target Audience, Integrated Marketing Communications, Marketing Channel, Communication Strategies
★ 4.8 (37) · Beginner · Course · 1 - 3 Months

Alex Genadinik
Skills you'll gain: Customer Retention, Active Listening, Customer Service, Personalized Service, Non-Verbal Communication, Customer Relationship Building, Brand Loyalty, Empathy, Customer Support
Mixed · Course · 1 - 4 Weeks

University of Maryland, College Park
Skills you'll gain: Customer Retention, Customer Relationship Management, Customer Relationship Building, Marketing Analytics, Customer Acquisition Management, Marketing Effectiveness, Data-Driven Marketing, Customer Analysis, Marketing Strategies, Return On Investment
★ 4.7 (20) · Beginner · Course · 1 - 4 Weeks

Coursera
Skills you'll gain: Customer Retention, Loyalty Programs, Customer Relationship Management, Brand Loyalty, Customer Relationship Management (CRM) Software, Customer experience improvement, Customer Service, Customer Advocacy, Consumer Behaviour, User Feedback, Marketing Strategies, Service Improvement
★ 4.6 (91) · Beginner · Course · 1 - 4 Weeks

Salesforce
Skills you'll gain: Customer Relationship Management, Customer Relationship Management (CRM) Software, Sales Process, Salesforce, Sales, B2B Sales, Customer Data Management, Databases, Data Management, Data Cleansing, Business-To-Consumer
★ 2.8 (6) · Beginner · Course · 1 - 4 Weeks

Skills you'll gain: Service Recovery, Customer experience improvement, Service Design, Customer Relationship Building, Experience Design, Brand Loyalty, Service Management, Customer Engagement, Relationship Management, Service Improvement, Branding, Marketing Strategies, Strategic Marketing, Quality Management, Quality Improvement, Marketing and Public Relations
Mixed · Course · 1 - 4 Weeks