Customer service courses can help you learn effective communication, conflict resolution, customer relationship management, and service excellence. You can build skills in active listening, empathy, and problem-solving, which are crucial for addressing customer needs and enhancing satisfaction. Many courses introduce tools like CRM software, feedback management systems, and chatbots, which help streamline interactions and improve service delivery.

Skills you'll gain: Systems Administration, Cloud Infrastructure, IT Infrastructure, Operating System Administration, Lightweight Directory Access Protocols, Server Administration, Active Directory, Cloud Computing, Windows Servers, Servers, Network Administration, Information Technology, Disaster Recovery, Data Storage Technologies, Technical Consulting, Dynamic Host Configuration Protocol (DHCP), Virtualization, Network Protocols, User Accounts
Beginner · Course · 1 - 3 Months

Salesforce
Skills you'll gain: Sales Process, Sales, Salesforce, Sales Operations, Customer Relationship Management, B2B Sales, Sales Management, Data Management, Customer Data Management, Databases, Business-To-Consumer
Beginner · Course · 1 - 4 Weeks

University of Pennsylvania
Skills you'll gain: People Analytics, Descriptive Analytics, Data-Driven Decision-Making, Marketing Analytics, Financial Statement Analysis, Business Analytics, Customer Analysis, Data Collection, Human Capital, Predictive Modeling, Human Resource Strategy, Operations Research, Financial Analysis, Predictive Analytics, Analytics, Operational Efficiency, Financial Data, Operational Analysis, Peer Review, Human Resources
Beginner · Specialization · 3 - 6 Months

Akamai Technologies, Inc.
Skills you'll gain: Endpoint Security, Database Systems, Computer Security Incident Management, Security Management, Ubuntu, Routing Protocols, Database Design, Application Development, Network Architecture, Linux Commands, TCP/IP, Operating Systems, Database Theory, Web Design and Development, Cascading Style Sheets (CSS), Web Development, Data Structures, Python Programming, Data Analysis, Software Development
Beginner · Professional Certificate · 3 - 6 Months

Coursera
Intermediate · Course · 1 - 4 Weeks

Skills you'll gain: Google Sheets, Data Visualization, User Feedback, Customer experience improvement, Employee Surveys, Customer Insights, Customer Analysis, Customer Relationship Management, Performance Analysis
Intermediate · Guided Project · Less Than 2 Hours

Skills you'll gain: User Feedback, Customer Insights, Customer experience improvement, Customer Service, Microsoft 365, Market Research, User Research, Target Audience, Analysis, Key Performance Indicators (KPIs), Marketing
Beginner · Guided Project · Less Than 2 Hours
Skills you'll gain: Service Recovery, De-escalation Techniques, Greeting Customers, Customer Complaint Resolution, Customer Service, Conflict Management, Client Services, Hospitality, Friendliness, Professionalism, Teamwork, Composure, Coordination, Customer experience improvement, Personalized Service, Customer Relationship Building, Verbal Communication Skills, Communication, Empathy, Active Listening
Mixed · Course · 1 - 4 Weeks

IESE Business School
Skills you'll gain: Value Propositions, Brand Management, Marketing, Marketing Strategies, Strategic Marketing, Product Strategy, Digital Marketing, Brand Strategy, Marketing Planning, Target Audience, Marketing Communications, Marketing Analytics, Customer Insights, Marketing Channel, Market Analysis, Consumer Behaviour
Mixed · Course · 1 - 4 Weeks

University of Pennsylvania
Skills you'll gain: Data-Driven Decision-Making, Marketing Analytics, Customer Analysis, Data Collection, Predictive Modeling, Descriptive Analytics, Business Analytics, Predictive Analytics, Analytics, Customer Insights, Regression Analysis, Customer Data Management, Market Research, Consumer Behaviour
Mixed · Course · 1 - 3 Months
IE Business School
Skills you'll gain: Customer experience strategy (CX), Branding, Business Ethics, Behavioral Economics, Consumer Behaviour, Brand Management, Employee Engagement, Brand Strategy, Subcontracting, Customer Insights, Cross-Functional Collaboration, Leadership
Intermediate · Course · 1 - 3 Months

Skills you'll gain: AI Personalization, Generative AI, Responsible AI, Customer Analysis, Customer Service, Customer experience improvement, AI Enablement, LLM Application, Natural Language Processing
Beginner · Course · 1 - 4 Weeks