• For Individuals
  • For Businesses
  • For Universities
  • For Governments
Degrees
​
Log In
Join for Free
  • Browse
  • It Service Management

Results for "it service management"


  • U

    University of Colorado System

    Computer Security and Systems Management

    Skills you'll gain: Windows Servers, Computer Security, Linux Administration, Disaster Recovery, Authorization (Computing), Linux, Linux Servers, Microsoft Windows, Authentications, Operating System Administration, OSI Models, User Accounts, Group Policy, Security Management, Ubuntu, System Monitoring, Cyber Security Policies, IT Management, Systems Administration, Cybersecurity

    4.6
    Rating, 4.6 out of 5 stars
    ·
    1.9K reviews

    Beginner · Specialization · 3 - 6 Months

  • P

    Packt

    The Service Desk Handbook

    Skills you'll gain: Service Management, IT Service Management, Service Level, Key Performance Indicators (KPIs), Help Desk Support, Document Management, Customer Service, Technical Support and Services, Self Service Technologies, Process Driven Development, Service Level Agreement, Software Documentation, Continuous Improvement Process, Customer Support, Customer experience improvement, Incident Management, AI Enablement, Record Keeping, AI Integrations

    Beginner · Course · 1 - 3 Months

  • P

    Packt

    Managing Resources, Security, and Networking in Windows 2025

    Skills you'll gain: File Management, Remote Access Systems, Public Key Infrastructure, Software-Defined Networking, Microsoft Windows, Windows Servers, Network Troubleshooting, Microsoft Servers, Virtual Private Networks (VPN), Hardening, Computer Networking, Virtual Networking, Key Management, Active Directory, Firewall, File Transfer Protocol (FTP), Network Administration, Server Administration, Systems Administration, Administration

    Beginner · Course · 1 - 3 Months

  • L

    Logical Operations

    ITIL 4 Awareness

    Skills you'll gain: Service Management, Information Technology Infrastructure Library, IT Service Management, IT Management, Information Technology, Information Technology Operations, Service Improvement, Operations Management, Asset Management, Operations

    Mixed · Course · 1 - 4 Weeks

  • P

    Packt

    CompTIA Project+ (PK0-005)

    Skills you'll gain: Scope Management, Cost Management, Project Schedules, Budget Management, Project Scoping, Procurement, Project Risk Management, IT Management, Project Management, Purchasing, Change Control, Software Development Methodologies, Project Management Software, Vendor Management, Systems Development Life Cycle, Change Management, Risk Management, Communication Strategies, Quality Assurance, Stakeholder Engagement

    5
    Rating, 5 out of 5 stars
    ·
    9 reviews

    Intermediate · Specialization · 3 - 6 Months

  • E

    EDUCBA

    ITIL V4 Details of Four Dimensions of Service Management

    Skills you'll gain: Service Management, Information Technology Infrastructure Library, IT Service Management, IT Management, Business Relationship Management, Hospitality Services, Practice Management, Organizational Structure, Strategic Partnership, Information Management, Supplier Relationship Management, Supplier Management, Vendor Relationship Management, Process Management, Process Optimization, People Development

    4.8
    Rating, 4.8 out of 5 stars
    ·
    113 reviews

    Intermediate · Course · 1 - 4 Weeks

  • F

    Fundação Instituto de Administração

    Gerenciamento de Serviços de TI

    Skills you'll gain: IT Service Management, Information Technology Infrastructure Library, Service Management, Service Design, Information Technology Operations, Service Improvement, Practice Management, DevOps, Agile Methodology, Innovation, Supplier Management, Continuous Improvement Process, Governance, Customer experience improvement

    4.5
    Rating, 4.5 out of 5 stars
    ·
    27 reviews

    Beginner · Course · 1 - 4 Weeks

  • L

    Logical Operations

    ITIL 4: Management Practices

    Skills you'll gain: Information Technology Infrastructure Library, Problem Management, IT Service Management, Service Management, Service Level, Incident Management, IT Management, Change Control, Information Technology Operations, Incident Response, Information Technology, Change Requests, Operations Management, Technical Management, Help Desk Support, Asset Management, Operations

    4.7
    Rating, 4.7 out of 5 stars
    ·
    9 reviews

    Mixed · Course · 1 - 4 Weeks

  • P

    Packt

    Optimizing and Managing Windows 365 Cloud PCs

    Skills you'll gain: Microsoft 365, Cloud Management, Microsoft Intune (Mobile Device Management Software), Microsoft Windows, Cloud Security, Microsoft Copilot, Cloud Computing, Application Deployment, Enterprise Application Management, Cloud Deployment, Mobile Security, Cloud Infrastructure, Package and Software Management, Remote Access Systems, Microsoft Teams, VPN Clients, Performance Tuning, Administration, Configuration Management, Resource Management

    Intermediate · Course · 1 - 3 Months

  • U

    University of Colorado System

    Windows Server Management and Security

    Skills you'll gain: Windows Servers, Authorization (Computing), Microsoft Windows, Authentications, Operating System Administration, User Accounts, Group Policy, User Provisioning, Microsoft Servers, Security Controls, Enterprise Security, Active Directory, Identity and Access Management, Software Installation, Role-Based Access Control (RBAC), Server Administration, Encryption, Network Planning And Design, Network Performance Management, Computer Networking

    4.7
    Rating, 4.7 out of 5 stars
    ·
    678 reviews

    Beginner · Course · 1 - 3 Months

  • G

    Google

    Configuration Management and the Cloud

    Skills you'll gain: Infrastructure as Code (IaC), Cloud Management, Puppet (Configuration Management Tool), Infrastructure As A Service (IaaS), Cloud Services, Cloud Computing, Cloud Infrastructure, Virtual Machines, Cloud Deployment, Software As A Service, Change Control, Terraform, System Monitoring, Incident Management, Configuration Management, IT Automation, Incident Response, Cloud Storage, Continuous Monitoring, Disaster Recovery

    4.7
    Rating, 4.7 out of 5 stars
    ·
    2.7K reviews

    Beginner · Course · 1 - 4 Weeks

  • I

    IBM

    Linux System Administration with IBM Power Systems

    Skills you'll gain: Linux Administration, Linux Servers, Red Hat Enterprise Linux, Linux, Operating System Administration, IBM Cloud, Linux Commands, Virtualization, Systems Administration, Virtualization and Virtual Machines, Virtual Machines, Cloud Infrastructure, Cloud Computing, System Monitoring, Software Installation, System Configuration, Private Cloud, Remote Access Systems, Package and Software Management

    4.6
    Rating, 4.6 out of 5 stars
    ·
    137 reviews

    Intermediate · Course · 1 - 3 Months

1234…834

In summary, here are 10 of our most popular it service management courses

  • Computer Security and Systems Management: University of Colorado System
  • The Service Desk Handbook: Packt
  • Managing Resources, Security, and Networking in Windows 2025: Packt
  • ITIL 4 Awareness: Logical Operations
  • CompTIA Project+ (PK0-005): Packt
  • ITIL V4 Details of Four Dimensions of Service Management: EDUCBA
  • Gerenciamento de Serviços de TI: Fundação Instituto de Administração
  • ITIL 4: Management Practices: Logical Operations
  • Optimizing and Managing Windows 365 Cloud PCs: Packt
  • Windows Server Management and Security: University of Colorado System

Other topics to explore

Arts and Humanities
338 courses
Business
1095 courses
Computer Science
668 courses
Data Science
425 courses
Information Technology
145 courses
Health
471 courses
Math and Logic
70 courses
Personal Development
137 courses
Physical Science and Engineering
413 courses
Social Sciences
401 courses
Language Learning
150 courses

Coursera Footer

Skills

  • Accounting
  • Artificial Intelligence (AI)
  • Cybersecurity
  • Data Analytics
  • Digital Marketing
  • Human Resources (HR)
  • Microsoft Excel
  • Project Management
  • Python
  • SQL

Professional Certificates

  • Google AI Certificate
  • Google Cybersecurity Certificate
  • Google Data Analytics Certificate
  • Google IT Support Certificate
  • Google Project Management Certificate
  • Google UX Design Certificate
  • IBM AI Engineering Certificate
  • IBM AI Product Manager Certificate
  • IBM Data Science Certificate
  • Intuit Academy Bookkeeping Certificate

Courses & Specializations

  • AI Essentials Specialization
  • AI For Business Specialization
  • AI For Everyone Course
  • AI in Healthcare Specialization
  • Deep Learning Specialization
  • Excel Skills for Business Specialization
  • Financial Markets Course
  • Machine Learning Specialization
  • Prompt Engineering for ChatGPT Course
  • Python for Everybody Specialization

Career Resources

  • Career Aptitude Test
  • CAPM Certification Requirements
  • CompTIA A+ Certification Requirements
  • CompTIA Security+ Certification Requirements
  • Essential IT Certifications
  • High-Income Skills to Learn
  • How to Learn Artificial Intelligence
  • PMP Certification Requirements
  • Popular Cybersecurity Certifications
  • Share your Coursera learning story

Coursera

  • About
  • What We Offer
  • Leadership
  • Careers
  • Catalog
  • Coursera Plus
  • Professional Certificates
  • MasterTrack® Certificates
  • Degrees
  • For Enterprise
  • For Government
  • For Campus
  • Become a Partner
  • Social Impact
  • Free Courses
  • Udemy

Community

  • Learners
  • Partners
  • Beta Testers
  • Blog
  • The Coursera Podcast
  • Tech Blog

More

  • Press
  • Investors
  • Terms
  • Privacy
  • Help
  • Accessibility
  • Contact
  • Articles
  • Directory
  • Affiliates
  • Modern Slavery Statement
  • Do Not Sell/Share
Learn Anywhere
Download on the App Store
Get it on Google Play
Logo of Certified B Corporation
© 2026 Coursera Inc. All rights reserved.
  • Coursera Facebook
  • Coursera Linkedin
  • Coursera Twitter
  • Coursera YouTube
  • Coursera Instagram
  • Coursera TikTok