• For Individuals
  • For Businesses
  • For Universities
  • For Governments
Degrees
​
Log In
Join for Free
  • Browse
  • Customer Experience Strategy Cx

Results for "customer experience strategy (cx)"


  • A

    Alex Genadinik

    Using Surveys To Improve Your Customer Service

    Skills you'll gain: Surveys, Market Research, Survey Creation, User Feedback, Customer Insights, User Research, Research Methodologies, Customer experience improvement, Client Support, Interrigatories

    Mixed · Course · 1 - 4 Weeks

    Category: New
    New
    Status: Free trial
    Free trial
  • U

    University of Virginia

    Cost and Economics in Pricing Strategy

    Skills you'll gain: Market Dynamics, Revenue Management, Cost Accounting, Supply And Demand, Economics, Demand Planning, Cost Benefit Analysis, Consumer Behaviour, Marketing Channel, Regression Analysis

    4.8 stars, 696 reviews, Beginner, Course, 1 - 4 Weeks

    ★ 4.8 (696) · Beginner · Course · 1 - 4 Weeks

    Status: Free trial
    Free trial
  • C

    Coursera

    Harnessing LLMs: Strategy, Fine-Tuning & Evaluation

    Skills you'll gain: Hugging Face, Prompt Engineering, Retrieval-Augmented Generation, Responsible AI, Model Evaluation, Fine-tuning, Model Deployment, Feature Engineering, LangChain, Model Optimization, Large Language Modeling, Generative Model Architectures, Generative AI, LLM Application, MLOps (Machine Learning Operations), Model Training, OpenAI API, Generative Adversarial Networks (GANs), Business Strategy, Python Programming

    4.1 stars, 100 reviews, Intermediate, Specialization, 3 - 6 Months

    ★ 4.1 (100) · Intermediate · Specialization · 3 - 6 Months

    Status: Free trial
    Free trial
  • G

    Google Cloud

    Google Cloud Customer Care Fundamentals - Français

    Skills you'll gain: Product Support, Google Cloud Platform, Service Level, Technical Support and Services, Technical Support, System Support, Cloud Services, Identity and Access Management, Issue Tracking, File Management, Problem Management, Technical Communication, Personally Identifiable Information, Data Cleansing, Information Privacy

    Beginner · Course · 1 - 4 Weeks

  • I

    IIMA - IIM Ahmedabad

    Supply Chain Digitization: Strategy and Design

    Skills you'll gain: Supply Chain Management, Supply Chain Planning, Supply Chain, Supply Chain Systems, Transportation, Supply Chain, and Logistics, Transportation Management, Digital Transformation, Supply Management, Transportation Operations, Logistics Management, Logistics, Inventory and Warehousing, Business Analytics, Data-Driven Decision-Making, Inventory Management System, Warehousing, Business Transformation, Order Fulfillment, Warehouse Management, Strategic Thinking

    4.7 stars, 73 reviews, Intermediate, Course, 1 - 3 Months

    ★ 4.7 (73) · Intermediate · Course · 1 - 3 Months

    Category: Preview
    Preview
  • C

    Coursera

    Foundations of Business Strategy and Research

    Skills you'll gain: Qualitative Research, Market Research, Strategic Decision-Making, Key Performance Indicators (KPIs), Quantitative Research, Innovation, Target Audience, Data-Driven Decision-Making, Risk Mitigation, Sustainable Business, Benchmarking, Business Acumen, Value Propositions, Descriptive Statistics, Performance Measurement, Risk Management, Team Performance Management, Competitive Analysis, Business Strategy, Data Analysis

    4.5 stars, 247 reviews, Intermediate, Specialization, 3 - 6 Months

    ★ 4.5 (247) · Intermediate · Specialization · 3 - 6 Months

    Status: Free trial
    Free trial
  • U

    University of Illinois Urbana-Champaign

    Global Leadership: Cross-Cultural Management & Strategy

    Skills you'll gain: Cross-Functional Collaboration, Corporate Strategy, Teamwork, Team Leadership, World History, Negotiation, Branding, Economics, Communication Strategies, Leadership and Management, Brand Strategy, Stakeholder Analysis, Political Sciences, Strategic Thinking, Strategic Planning, Market Dynamics, Decision Making, Business Management, Sustainable Business, Stakeholder Engagement

    4.7 stars, 1.2K reviews, Intermediate, Specialization, 3 - 6 Months

    ★ 4.7 (1.2K) · Intermediate · Specialization · 3 - 6 Months

    Category: New
    New
    Status: Free trial
    Free trial
  • E

    EDUCBA

    Retail Management and Supply Chain Strategy

    Skills you'll gain: Planogram, Inventory and Warehousing, Product Assortment, Retail Management, Global Marketing, Merchandising, Warehouse Operations, Warehouse Management, Reverse Logistics, Inventory Management System, Marketing, Supply Chain, Operations Management, Warehousing, Logistics, Product Management, Business Strategy, Sales, Operational Efficiency, Customer Relationship Management

    Beginner · Specialization · 3 - 6 Months

    Category: New
    New
    Status: Free trial
    Free trial
  • C

    Creo Incubator

    Women’s Leadership: Strategy, Relationships & Negotiation

    Skills you'll gain: Empowerment, Negotiation, Professional Networking, Relationship Building, Trustworthiness, Leadership, Business Leadership, Strategic Leadership, Oral Expression, Influencing, Relationship Management, Verbal Communication Skills, Tactfulness, Rapport Building, Communication, Stakeholder Communications, Business Communication, Business Relationship Management, Leadership and Management, Business Strategy

    Beginner · Course · 1 - 3 Months

    Category: New
    New
    Status: Free trial
    Free trial
  • E

    EDUCBA

    Retail Strategy: Analyze, Design & Evaluate

    Skills you'll gain: Retail Management, Retail Store Operations, Business Strategy, Organizational Strategy, Strategic Thinking, Market Analysis, Organizational Structure, Case Studies, Business Strategies, Strategic Planning, Analysis, Organizational Development, Leadership and Management, Capacity Management, Milestones (Project Management), Environment

    5 stars, 16 reviews, Mixed, Course, 1 - 4 Weeks

    ★ 5 (16) · Mixed · Course · 1 - 4 Weeks

    Status: Free trial
    Free trial
  • E

    EDUCBA

    Digital Branding and Brand Strategy

    Skills you'll gain: Digital Brand Strategy, Branding, Brand Strategy, Customer Engagement, Brand Awareness, Brand Management, Brand Marketing, Brand Loyalty, Drive Engagement, Marketing Strategies, Digital Media Strategy, Web Presence, Strategic Marketing, Consumer Behaviour, Case Studies, Communication Strategies

    Mixed · Course · 1 - 4 Weeks

    Category: New
    New
    Status: Free trial
    Free trial
  • E

    EDUCBA

    Python Case Study - Customer Brokerage Management System

    4.9 stars, 14 reviews, Intermediate, Course, 1 - 4 Weeks

    ★ 4.9 (14) · Intermediate · Course · 1 - 4 Weeks

    Status: Free trial
    Free trial
1…323334…834

In summary, here are 10 of our most popular customer experience strategy (cx) courses

  • Using Surveys To Improve Your Customer Service: Alex Genadinik
  • Cost and Economics in Pricing Strategy: University of Virginia
  • Harnessing LLMs: Strategy, Fine-Tuning & Evaluation: Coursera
  • Google Cloud Customer Care Fundamentals - Français: Google Cloud
  • Supply Chain Digitization: Strategy and Design: IIMA - IIM Ahmedabad
  • Foundations of Business Strategy and Research: Coursera
  • Global Leadership: Cross-Cultural Management & Strategy: University of Illinois Urbana-Champaign
  • Retail Management and Supply Chain Strategy: EDUCBA
  • Women’s Leadership: Strategy, Relationships & Negotiation: Creo Incubator
  • Retail Strategy: Analyze, Design & Evaluate: EDUCBA

Other topics to explore

Arts and Humanities
338 courses
Business
1095 courses
Computer Science
668 courses
Data Science
425 courses
Information Technology
145 courses
Health
471 courses
Math and Logic
70 courses
Personal Development
137 courses
Physical Science and Engineering
413 courses
Social Sciences
401 courses
Language Learning
150 courses

Coursera Footer

Skills

  • Accounting
  • Artificial Intelligence (AI)
  • Cybersecurity
  • Data Analytics
  • Digital Marketing
  • Human Resources (HR)
  • Microsoft Excel
  • Project Management
  • Python
  • SQL

Professional Certificates

  • Google AI Certificate
  • Google Cybersecurity Certificate
  • Google Data Analytics Certificate
  • Google IT Support Certificate
  • Google Project Management Certificate
  • Google UX Design Certificate
  • IBM AI Engineering Certificate
  • IBM AI Product Manager Certificate
  • IBM Data Science Certificate
  • Intuit Academy Bookkeeping Certificate

Courses & Specializations

  • AI Essentials Specialization
  • AI For Business Specialization
  • AI For Everyone Course
  • AI in Healthcare Specialization
  • Deep Learning Specialization
  • Excel Skills for Business Specialization
  • Financial Markets Course
  • Machine Learning Specialization
  • Prompt Engineering for ChatGPT Course
  • Python for Everybody Specialization

Career Resources

  • Career Aptitude Test
  • CAPM Certification Requirements
  • CompTIA A+ Certification Requirements
  • CompTIA Security+ Certification Requirements
  • Essential IT Certifications
  • High-Income Skills to Learn
  • How to Learn Artificial Intelligence
  • PMP Certification Requirements
  • Popular Cybersecurity Certifications
  • Share your Coursera learning story

Coursera

  • About
  • What We Offer
  • Leadership
  • Careers
  • Catalog
  • Coursera Plus
  • Professional Certificates
  • MasterTrack® Certificates
  • Degrees
  • For Enterprise
  • For Government
  • For Campus
  • Become a Partner
  • Social Impact
  • Free Courses
  • Udemy

Community

  • Learners
  • Partners
  • Beta Testers
  • Blog
  • The Coursera Podcast
  • Tech Blog

More

  • Press
  • Investors
  • Terms
  • Privacy
  • Help
  • Accessibility
  • Contact
  • Articles
  • Directory
  • Affiliates
  • Modern Slavery Statement
  • Do Not Sell/Share
Learn Anywhere
Download on the App Store
Get it on Google Play
Logo of Certified B Corporation
© 2026 Coursera Inc. All rights reserved.
  • Coursera Facebook
  • Coursera Linkedin
  • Coursera Twitter
  • Coursera YouTube
  • Coursera Instagram
  • Coursera TikTok