Google Cloud
Google Cloud Customer Care Fundamentals - Français
Google Cloud

Google Cloud Customer Care Fundamentals - Français

Gain insight into a topic and learn the fundamentals.
Beginner level
No prior experience required
1 hour to complete
Flexible schedule
Learn at your own pace
Gain insight into a topic and learn the fundamentals.
Beginner level
No prior experience required
1 hour to complete
Flexible schedule
Learn at your own pace

What you'll learn

  • Connaître les étapes du cycle de vie d'une demande d'assistance.

  • Identifier les problèmes connus affectant les services Google Cloud.

  • Différencier les formules d'assistance fournies par Google Cloud Customer Care.

  • Créer, gérer et consulter des demandes d'assistance.

Details to know

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Recently updated!

April 2024

Assessments

3 quizzes

Taught in French

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There are 4 modules in this course

Présentation du cours et des objectifs d'apprentissage.

What's included

1 video

La première vidéo de ce module présente les formules d'assistance Standard, Advanced et Premium de Customer Care Portfolio. La seconde vidéo évoque les bonnes pratiques pour capturer un fichier journal, puis montre comment le faire en supprimant les informations personnelles. Le module se termine par un contrôle des connaissances.

What's included

2 videos1 quiz

Ce module explique comment envoyer une demande d'assistance avec le bon niveau de priorité et comment Customer Care y répond. Il décrit également quand il devient pertinent d'escalader une demande.

What's included

3 videos1 quiz

Ce module explique dans une vidéo ce qu'il se passe une fois que l'équipe Customer Care a trouvé une solution au problème, et comporte ensuite un contrôle des connaissances. Il se termine par un PDF listant des ressources supplémentaires sur les niveaux de priorité, états et descriptions des demandes, ainsi que d'autres informations non abordées dans les vidéos du cours.

What's included

1 video1 reading1 quiz

Instructor

Google Cloud Training
Google Cloud
1,603 Courses2,700,801 learners

Offered by

Google Cloud

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