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Customer Experience Courses

Customer experience courses can help you learn customer journey mapping, feedback analysis, service design, and personalization strategies. You can build skills in empathy-driven communication, problem-solving, and creating seamless interactions across various touchpoints. Many courses introduce tools like customer relationship management (CRM) software, survey platforms, and analytics dashboards, that support gathering insights and enhancing customer satisfaction.


Popular Customer Experience Courses and Certifications


  • Status: Free Trial
    Free Trial
    U

    University of California, Davis

    Data Visualization with Tableau

    Skills you'll gain: Data Storytelling, Dashboard, Proposal Development, Key Performance Indicators (KPIs), Data Presentation, Tableau Software, Data Visualization, Data Mapping, Data Visualization Software, Interactive Data Visualization, Data Literacy, Exploratory Data Analysis, Graphing, Histogram, Scatter Plots, Tree Maps, Data-Driven Decision-Making, Statistical Visualization, Performance Analysis, Storyboarding

    4.5
    Rating, 4.5 out of 5 stars
    ·
    8.3K reviews

    Beginner · Specialization · 3 - 6 Months

  • Status: New
    New
    Status: Free Trial
    Free Trial
    C

    Coursera

    Build Dynamic No-Code Apps

    Skills you'll gain: No-Code Development, User Centered Design, Mobile Development, Web Applications, User Interface (UI) Design, Experience Design, UI/UX Research, User Feedback, Functional Testing, Integration Testing, Root Cause Analysis

    Intermediate · Course · 1 - 4 Weeks

  • Status: Free Trial
    Free Trial
    I

    IBM

    Tools for Data Science

    Skills you'll gain: Jupyter, IBM Cloud, Data Visualization Software, R (Software), Computer Programming Tools, Development Environment, Exploratory Data Analysis, Data Science, Integrated Development Environments, Data Analysis, GitHub, Python Programming, Scala Programming

    4.5
    Rating, 4.5 out of 5 stars
    ·
    30K reviews

    Beginner · Course · 1 - 3 Months

  • Status: New
    New
    Status: Free Trial
    Free Trial
    C

    Coursera

    Visualize Retention: Heatmaps & Clarity Unlocked

    Skills you'll gain: Data Storytelling, Heat Maps, Data Presentation, Statistical Visualization, Web Content Accessibility Guidelines, Customer Retention, Plot (Graphics), Timelines, Data Visualization Software, Tableau Software, Stakeholder Communications

    Intermediate · Course · 1 - 4 Weeks

  • Status: Free Trial
    Free Trial
    U

    University of Washington

    Machine Learning

    Skills you'll gain: Applied Machine Learning, Classification Algorithms, Model Evaluation, Regression Analysis, AI Personalization, Machine Learning, Unsupervised Learning, Predictive Modeling, Supervised Learning, Bayesian Statistics, Logistic Regression, Statistical Modeling, Deep Learning, Feature Engineering, Data Mining, Decision Tree Learning, Data Preprocessing, Statistical Machine Learning, Text Mining, Machine Learning Algorithms

    4.6
    Rating, 4.6 out of 5 stars
    ·
    16K reviews

    Intermediate · Specialization · 3 - 6 Months

  • Status: New
    New
    Status: Free Trial
    Free Trial
    C

    Coursera

    Evaluate and Deploy Jira Workflow Schemes

    Skills you'll gain: Workflow Management, Jira (Software), Process Design, Business Workflow Analysis, Process Mapping, Scalability, Compliance Management, Auditing, User Experience, Stakeholder Management

    Beginner · Course · 1 - 4 Weeks

  • Status: Free Trial
    Free Trial
    I

    IBM

    IBM Project Manager

    Skills you'll gain: Stakeholder Engagement, Agile Software Development, Scrum (Software Development), Project Management Life Cycle, Resource Management, Risk Management, Peer Review, Earned Value Management, Stakeholder Management, Agile Methodology, Project Risk Management, Team Motivation, Kanban Principles, Project Management, IT Management, Interviewing Skills, Professional Networking, Leadership, Agile Project Management, Communication

    4.8
    Rating, 4.8 out of 5 stars
    ·
    5.5K reviews

    Beginner · Professional Certificate · 3 - 6 Months

  • Status: New
    New
    Status: Free
    Free
    A

    Amazon Web Services

    Salesforce on AWS - From Basics to Business Innovation (日本語)

    Skills you'll gain: Customer experience improvement, Salesforce, Cloud-Based Integration, Amazon Web Services, Operational Excellence, Technology Strategies, Systems Integration, Operations, Business Valuation, Customer Service, Business, Digital Transformation, Business Transformation

    Beginner · Course · 1 - 4 Weeks

  • Status: New
    New
    Status: Free Trial
    Free Trial
    L

    LearnQuest

    Advanced Closing Tactics for High-Value Deals

    Skills you'll gain: Overcoming Objections, Closing (Sales), Sales, Selling Techniques, Marketing Psychology, Sales Process, Upselling, Customer Relationship Management, Sales Presentation, Negotiation, Price Negotiation, Contract Negotiation, Customer Insights, Virtual Teams, Cross-Channel Marketing, Customer Relationship Building

    Beginner · Course · 1 - 4 Weeks

  • Status: Free Trial
    Free Trial
    M

    Meta

    Social Media Management

    Skills you'll gain: Social Media Management, Social Media Marketing, Content Creation, Social Media Strategy, Social Media Campaigns, Content Marketing, Instagram, Content Management, Content Strategy, Content Performance Analysis, Brand Management, Facebook, Branding, Customer Engagement

    4.8
    Rating, 4.8 out of 5 stars
    ·
    5.9K reviews

    Beginner · Course · 1 - 3 Months

  • Status: Preview
    Preview
    U

    Università Bocconi

    Management of Fashion and Luxury Companies

    Skills you'll gain: Retail Store Operations, Brand Management, Marketing Communications, Market Opportunities, Digital Media Strategy, Global Marketing, Business Development, Business Strategy, E-Commerce, Product Development, Consumer Behaviour

    4.7
    Rating, 4.7 out of 5 stars
    ·
    6.2K reviews

    Mixed · Course · 1 - 3 Months

  • Status: Preview
    Preview
    U

    University of London

    Global Diplomacy – Diplomacy in the Modern World

    Skills you'll gain: Diplomacy, International Relations, World History, Political Sciences, Policy Analysis, Case Studies, Mediation, Social Sciences, Interpersonal Communications

    4.7
    Rating, 4.7 out of 5 stars
    ·
    5.6K reviews

    Mixed · Course · 1 - 3 Months

Searches related to customer experience

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In summary, here are 10 of our most popular customer experience courses

  • Data Visualization with Tableau: University of California, Davis
  • Build Dynamic No-Code Apps: Coursera
  • Tools for Data Science: IBM
  • Visualize Retention: Heatmaps & Clarity Unlocked: Coursera
  • Machine Learning: University of Washington
  • Evaluate and Deploy Jira Workflow Schemes: Coursera
  • IBM Project Manager: IBM
  • Salesforce on AWS - From Basics to Business Innovation (日本語): Amazon Web Services
  • Advanced Closing Tactics for High-Value Deals: LearnQuest
  • Social Media Management : Meta

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