Customer experience courses can help you learn customer journey mapping, feedback analysis, service design, and personalization strategies. You can build skills in empathy-driven communication, problem-solving, and creating seamless interactions across various touchpoints. Many courses introduce tools like customer relationship management (CRM) software, survey platforms, and analytics dashboards, that support gathering insights and enhancing customer satisfaction.

University of California, Davis
Skills you'll gain: Data Storytelling, Dashboard, Proposal Development, Key Performance Indicators (KPIs), Data Presentation, Tableau Software, Data Visualization, Data Mapping, Data Visualization Software, Interactive Data Visualization, Data Literacy, Exploratory Data Analysis, Graphing, Histogram, Scatter Plots, Tree Maps, Data-Driven Decision-Making, Statistical Visualization, Performance Analysis, Storyboarding
Beginner · Specialization · 3 - 6 Months

Coursera
Skills you'll gain: No-Code Development, User Centered Design, Mobile Development, Web Applications, User Interface (UI) Design, Experience Design, UI/UX Research, User Feedback, Functional Testing, Integration Testing, Root Cause Analysis
Intermediate · Course · 1 - 4 Weeks

Skills you'll gain: Jupyter, IBM Cloud, Data Visualization Software, R (Software), Computer Programming Tools, Development Environment, Exploratory Data Analysis, Data Science, Integrated Development Environments, Data Analysis, GitHub, Python Programming, Scala Programming
Beginner · Course · 1 - 3 Months

Skills you'll gain: Data Storytelling, Heat Maps, Data Presentation, Statistical Visualization, Web Content Accessibility Guidelines, Customer Retention, Plot (Graphics), Timelines, Data Visualization Software, Tableau Software, Stakeholder Communications
Intermediate · Course · 1 - 4 Weeks

University of Washington
Skills you'll gain: Applied Machine Learning, Classification Algorithms, Model Evaluation, Regression Analysis, AI Personalization, Machine Learning, Unsupervised Learning, Predictive Modeling, Supervised Learning, Bayesian Statistics, Logistic Regression, Statistical Modeling, Deep Learning, Feature Engineering, Data Mining, Decision Tree Learning, Data Preprocessing, Statistical Machine Learning, Text Mining, Machine Learning Algorithms
Intermediate · Specialization · 3 - 6 Months

Skills you'll gain: Workflow Management, Jira (Software), Process Design, Business Workflow Analysis, Process Mapping, Scalability, Compliance Management, Auditing, User Experience, Stakeholder Management
Beginner · Course · 1 - 4 Weeks

Skills you'll gain: Stakeholder Engagement, Agile Software Development, Scrum (Software Development), Project Management Life Cycle, Resource Management, Risk Management, Peer Review, Earned Value Management, Stakeholder Management, Agile Methodology, Project Risk Management, Team Motivation, Kanban Principles, Project Management, IT Management, Interviewing Skills, Professional Networking, Leadership, Agile Project Management, Communication
Beginner · Professional Certificate · 3 - 6 Months

Amazon Web Services
Skills you'll gain: Customer experience improvement, Salesforce, Cloud-Based Integration, Amazon Web Services, Operational Excellence, Technology Strategies, Systems Integration, Operations, Business Valuation, Customer Service, Business, Digital Transformation, Business Transformation
Beginner · Course · 1 - 4 Weeks
Skills you'll gain: Overcoming Objections, Closing (Sales), Sales, Selling Techniques, Marketing Psychology, Sales Process, Upselling, Customer Relationship Management, Sales Presentation, Negotiation, Price Negotiation, Contract Negotiation, Customer Insights, Virtual Teams, Cross-Channel Marketing, Customer Relationship Building
Beginner · Course · 1 - 4 Weeks

Skills you'll gain: Social Media Management, Social Media Marketing, Content Creation, Social Media Strategy, Social Media Campaigns, Content Marketing, Instagram, Content Management, Content Strategy, Content Performance Analysis, Brand Management, Facebook, Branding, Customer Engagement
Beginner · Course · 1 - 3 Months

Università Bocconi
Skills you'll gain: Retail Store Operations, Brand Management, Marketing Communications, Market Opportunities, Digital Media Strategy, Global Marketing, Business Development, Business Strategy, E-Commerce, Product Development, Consumer Behaviour
Mixed · Course · 1 - 3 Months

University of London
Skills you'll gain: Diplomacy, International Relations, World History, Political Sciences, Policy Analysis, Case Studies, Mediation, Social Sciences, Interpersonal Communications
Mixed · Course · 1 - 3 Months