Customer experience courses can help you learn customer journey mapping, feedback analysis, service design, and personalization strategies. You can build skills in empathy-driven communication, problem-solving, and creating seamless interactions across various touchpoints. Many courses introduce tools like customer relationship management (CRM) software, survey platforms, and analytics dashboards, that support gathering insights and enhancing customer satisfaction.

Coursera
Skills you'll gain: Collaboration, Time Management, Productivity, Organizational Skills, User Accounts
Beginner · Guided Project · Less Than 2 Hours
CertNexus
Skills you'll gain: Data Analysis, Data Preprocessing, Data Visualization, Statistical Analysis, Exploratory Data Analysis, Business Analytics, Analytical Skills, Data Transformation, Probability & Statistics, Descriptive Statistics, Histogram, Scatter Plots
Intermediate · Course · 1 - 3 Months

Zoho Corporation
Skills you'll gain: Sales Process, Sales Training, Sales, Sales Presentation, Selling Techniques, Closing (Sales), Sales Strategy, Sales Management, Verbal Communication Skills, Customer Relationship Management, Customer Relationship Management (CRM) Software, Communication, Active Listening, Business Software, Business Writing, Collaboration, Negotiation, Problem Solving, Value Propositions, Critical Thinking
Beginner · Course · 1 - 3 Months

Coursera
Skills you'll gain: Recurrent Neural Networks (RNNs), Convolutional Neural Networks, Transfer Learning, Model Evaluation, Performance Tuning
Intermediate · Course · 1 - 4 Weeks

Duke University
Skills you'll gain: Telehealth, Health Technology, Vital Signs, Health Assessment, Patient Preparation, Patient Evaluation, End User Training and Support, Patient Communication, Patient Safety
Beginner · Course · 1 - 4 Weeks

University of Maryland, College Park
Skills you'll gain: Product Lifecycle Management, Enterprise Architecture, AI Product Strategy, Product Management, Responsible AI, Innovation, New Product Development, Product Strategy, User Research, Scalability, Design Thinking, Lean Methodologies, Project Portfolio Management, Agile Product Development, Governance, Product Development, Product Roadmaps, User Centered Design, Resource Management, Brand Management
Intermediate · Specialization · 3 - 6 Months
Skills you'll gain: Endpoint Security, Infrastructure Security, Security Management, Network Security, Cyber Security Policies, Security Controls, Data Security, Security Strategy, Application Security, IT Infrastructure, Information Management, Enterprise Security, Data Integrity
Beginner · Course · 1 - 4 Weeks
Skills you'll gain: Financial Statement Analysis, Credit Risk, Financial Analysis, Portfolio Risk, Market Data, Risk Analysis, Securities (Finance), Financial Data, Portfolio Management, Analysis, Risk Management, Derivatives, Business Valuation, Balance Sheet, Financial Market, Income Statement, Investments, Market Analysis, Analytics, Decision Making
Intermediate · Course · 1 - 3 Months

Skills you'll gain: Video Editing, Storyboarding, Storytelling, Video Production, Instagram, Content Creation, Cinematography, Media Production, TikTok, Driving engagement, Writing, Planning, Creativity
Beginner · Course · 1 - 4 Weeks

Skills you'll gain: Data Visualization, Web Scraping, SQL, Data Visualization Software, Pandas (Python Package), NumPy, Data Analysis, Databases, Data Manipulation, Python Programming, Data Processing, Jupyter, Data Wrangling, Data Cleansing, Data Structures
Intermediate · Course · 1 - 4 Weeks

Skills you'll gain: Disaster Recovery, Server Administration, Windows Servers, Servers, Network Troubleshooting, Linux Servers, Virtualization, Hardware Troubleshooting, Operating System Administration, Virtual Machines, IT Automation, Remote Access Systems, Security Controls, Networking Hardware, System Support, Computer Hardware, Data Storage, Data Security
Intermediate · Course · 1 - 4 Weeks

Coursera
Skills you'll gain: Front-End Web Development, Frontend Performance, Responsible AI, Data Ethics, Frontend Integration, Generative AI, Code Review, User Interface and User Experience (UI/UX) Design, Prompt Engineering, Software Documentation, UI/UX Strategy, Test Automation, Test Tools, HTML and CSS
Intermediate · Course · 1 - 4 Weeks