• For Individuals
  • For Businesses
  • For Universities
  • For Governments
Degrees
​
Log In
Join for Free
  • Browse
  • Customer Service

Customer Service Courses

Customer service courses can help you learn effective communication, conflict resolution, customer relationship management, and service excellence. You can build skills in active listening, empathy, and problem-solving, which are crucial for addressing customer needs and enhancing satisfaction. Many courses introduce tools like CRM software, feedback management systems, and chatbots, which help streamline interactions and improve service delivery.


Popular Customer Service Courses and Certifications


  • Status: New
    New
    Status: Free Trial
    Free Trial
    W

    Whizlabs

    Google Workspace: Administrator Essentials

    Skills you'll gain: Google Workspace, Lightweight Directory Access Protocols, Active Directory, Gmail, User Accounts, Collaborative Software, Automation, Identity and Access Management, Configuration Management, Systems Integration

    Intermediate · Course · 1 - 4 Weeks

  • G

    Google Cloud

    Redacting Sensitive Data with the DLP API

    Skills you'll gain: Data Security, Google Cloud Platform, Cloud Computing, Data Loss Prevention, Personally Identifiable Information, Cloud Development, Cloud API, Data Cleansing, Node.JS

    Beginner · Project · Less Than 2 Hours

  • Status: Free Trial
    Free Trial
    B

    Board Infinity

    Product Manager's Interview Playbook: Strategies for Success

    Skills you'll gain: Product Design, Product Management, Interviewing Skills, Product Lifecycle Management, Product Roadmaps, Case Studies, Stakeholder Communications, Portfolio Management, Estimation, Product Strategy, Storytelling, Technical Communication, Communication, Analysis, Complex Problem Solving, Prioritization, Data Analysis

    Beginner · Course · 1 - 4 Weeks

  • G

    Google Cloud

    Create an Internal Load Balancer

    Skills you'll gain: Cloud Infrastructure, Cloud Management, Cloud Computing, Firewall, Load Balancing, Network Routing, Servers, Virtual Networking, Google Cloud Platform, Network Security

    Intermediate · Project · Less Than 2 Hours

  • Status: Free Trial
    Free Trial
    B

    Board Infinity

    Mastering BFSI Interviews: Resumes & Mock Interviews

    Skills you'll gain: Professional Networking, Interviewing Skills, Finance, Financial Services, Verbal Communication Skills, Financial Analysis, Case Studies, LinkedIn, Brand Awareness, Presentations, Storytelling, Banking, Non-Verbal Communication, Communication, Relationship Building, Value Propositions, Business Writing

    Beginner · Course · 1 - 3 Months

  • Status: New
    New
    Status: Preview
    Preview
    S

    Starweaver

    Data Storytelling for Investors and Financial Advisors

    Skills you'll gain: Data Storytelling, Data Visualization, Storytelling, Financial Data, Data Visualization Software, Financial Acumen, Finance, Verbal Communication Skills, Presentations, Communication, Plotly, Data Flow Diagrams (DFDs), Matplotlib, Analysis, Seaborn, Customer Engagement

    Intermediate · Course · 1 - 4 Weeks

  • Status: Preview
    Preview
    N

    Northeastern University

    Engaging in Enterprise Growth and Innovation

    Skills you'll gain: User Centered Design, Innovation, User Research, Digital Transformation, Platform As A Service (PaaS), Software As A Service, Design Thinking, Service Design, Solution Design, Business Strategy, Business Development, Case Studies, Health Technology, Competitive Analysis, Value Propositions, New Product Development, Product Strategy

    Beginner · Course · 1 - 4 Weeks

  • Status: Free
    Free
    A

    Amazon Web Services

    Amazon Macie - Getting Started

    Skills you'll gain: Data Security, Cloud Security, Amazon S3, Amazon Web Services, AWS Identity and Access Management (IAM), Security Awareness

    Beginner · Course · 1 - 4 Weeks

  • G

    Google Cloud

    Data Publishing on BigQuery using Authorized Views for Data Sharing Partners

    Skills you'll gain: Data Sharing, Customer Data Management, Data Integration, Big Data, Data Access, Business Intelligence, Google Cloud Platform, Data Visualization, Data Management, Cloud Computing

    Beginner · Project · Less Than 2 Hours

  • G

    Google Cloud

    Redacting Sensitive Data with Cloud Data Loss Prevention

    Skills you'll gain: Cloud Security, Data Loss Prevention, Data Security, Personally Identifiable Information, Information Privacy, Cloud Computing, Google Cloud Platform, Cloud Services

    Beginner · Project · Less Than 2 Hours

  • Status: Free Trial
    Free Trial
    F

    Fundação Instituto de Administração

    Preparando o Marketing Digital

    Skills you'll gain: Marketing, Customer experience strategy (CX), Target Market, Digital Marketing, Storytelling, Content Strategy, Customer Insights, Content Marketing, Brand Strategy, Agile Methodology, Customer Engagement, Brand Awareness

    Beginner · Course · 1 - 4 Weeks

  • Status: New
    New
    Status: Free Trial
    Free Trial
    W

    Whizlabs

    Exam Prep SC-100: Microsoft Cybersecurity Architect Expert

    Skills you'll gain: Microsoft Azure, User Provisioning, Cloud Security, Azure Active Directory, Data Governance, IT Security Architecture, DevSecOps, Data Management, Security Information and Event Management (SIEM), Identity and Access Management, Microsoft 365, Endpoint Security, Zero Trust Network Access, Role-Based Access Control (RBAC), Multi-Factor Authentication, Authorization (Computing), Hybrid Cloud Computing, Microsoft Copilot, Encryption, Authentications

    Advanced · Specialization · 1 - 3 Months

Searches related to customer service

customer service fundamentals
customer service representative
customer service free
customer service in the age of generative ai
customer service management
customer service essentials: 20 skills for happy clients
customer service manager
customer service with python: build a chatbot using chatgpt
1…330331332…386

In summary, here are 10 of our most popular customer service courses

  • Google Workspace: Administrator Essentials: Whizlabs
  • Redacting Sensitive Data with the DLP API: Google Cloud
  • Product Manager's Interview Playbook: Strategies for Success: Board Infinity
  • Create an Internal Load Balancer: Google Cloud
  • Mastering BFSI Interviews: Resumes & Mock Interviews: Board Infinity
  • Data Storytelling for Investors and Financial Advisors: Starweaver
  • Engaging in Enterprise Growth and Innovation: Northeastern University
  • Amazon Macie - Getting Started: Amazon Web Services
  • Data Publishing on BigQuery using Authorized Views for Data Sharing Partners: Google Cloud
  • Redacting Sensitive Data with Cloud Data Loss Prevention: Google Cloud

Skills you can learn in Marketing

Market (economics) (28)
Social Media (15)
Marketing Strategy (14)
Analytics (13)
Brand (13)
Digital Marketing (13)
Marketing Analytics (11)
Plan (11)
Advertising (9)
Modeling (9)
Social Media Marketing (9)
Brand Management (7)

Other topics to explore

Arts and Humanities
338 courses
Business
1095 courses
Computer Science
668 courses
Data Science
425 courses
Information Technology
145 courses
Health
471 courses
Math and Logic
70 courses
Personal Development
137 courses
Physical Science and Engineering
413 courses
Social Sciences
401 courses
Language Learning
150 courses

Coursera Footer

Skills

  • Artificial Intelligence (AI)
  • Cybersecurity
  • Data Analytics
  • Digital Marketing
  • English Speaking
  • Generative AI (GenAI)
  • Microsoft Excel
  • Microsoft Power BI
  • Project Management
  • Python

Certificates & Programs

  • Google Cybersecurity Certificate
  • Google Data Analytics Certificate
  • Google IT Support Certificate
  • Google Project Management Certificate
  • Google UX Design Certificate
  • IBM Data Analyst Certificate
  • IBM Data Science Certificate
  • Machine Learning Certificate
  • Microsoft Power BI Data Analyst Certificate
  • UI / UX Design Certificate

Industries & Careers

  • Business
  • Computer Science
  • Data Science
  • Education & Teaching
  • Engineering
  • Finance
  • Healthcare
  • Human Resources (HR)
  • Information Technology (IT)
  • Marketing

Career Resources

  • Career Aptitude Test
  • Examples of Strengths and Weaknesses for Job Interviews
  • High-Income Skills to Learn
  • How Does Cryptocurrency Work?
  • How to Highlight Duplicates in Google Sheets
  • How to Learn Artificial Intelligence
  • Popular Cybersecurity Certifications
  • Preparing for the PMP Certification
  • Signs You Will Get the Job After an Interview
  • What Is Artificial Intelligence?

Coursera

  • About
  • What We Offer
  • Leadership
  • Careers
  • Catalog
  • Coursera Plus
  • Professional Certificates
  • MasterTrack® Certificates
  • Degrees
  • For Enterprise
  • For Government
  • For Campus
  • Become a Partner
  • Social Impact
  • Free Courses
  • Share your Coursera learning story

Community

  • Learners
  • Partners
  • Beta Testers
  • Blog
  • The Coursera Podcast
  • Tech Blog

More

  • Press
  • Investors
  • Terms
  • Privacy
  • Help
  • Accessibility
  • Contact
  • Articles
  • Directory
  • Affiliates
  • Modern Slavery Statement
  • Do Not Sell/Share
Learn Anywhere
Download on the App Store
Get it on Google Play
Logo of Certified B Corporation
© 2026 Coursera Inc. All rights reserved.
  • Coursera Facebook
  • Coursera Linkedin
  • Coursera Twitter
  • Coursera YouTube
  • Coursera Instagram
  • Coursera TikTok