• For Individuals
  • For Businesses
  • For Universities
  • For Governments
Degrees
​
Log In
Join for Free
  • Browse
  • Customer Service

Customer Service Courses

Customer service courses can help you learn effective communication, conflict resolution, customer relationship management, and service excellence. You can build skills in active listening, empathy, and problem-solving, which are crucial for addressing customer needs and enhancing satisfaction. Many courses introduce tools like CRM software, feedback management systems, and chatbots, which help streamline interactions and improve service delivery.

Popular Customer Service Courses and Certifications


  • L

    Logical Operations

    Microsoft Windows 11 (with Copilot): Apps and the Web

    Skills you'll gain: Microsoft Copilot, Cloud Applications, Microsoft Windows, Cloud Services, Cloud Storage, Cloud-Based Integration, Software Installation, Web Applications, AI literacy, AI Enablement, Operating Systems, User Interface (UI), File Management

    Mixed · Course · 1 - 4 Weeks

    Status: Free trial
    Free trial
  • W

    Whizlabs

    AWS: Feature Engineering Data Transformation & Integrity

    Skills you'll gain: Feature Engineering, Data Preprocessing, Data Cleansing, Apache Spark, Extract, Transform, Load, Data Processing, Data Pipelines, Data Transformation, Amazon Web Services, Data Wrangling, Responsible AI, Data Quality, Data Integrity, Data Validation, Model Training, Personally Identifiable Information

    Intermediate · Course · 1 - 4 Weeks

    Status: Free trial
    Free trial
  • P

    Packt

    ReactJS Development and Project-Based Learning

    Skills you'll gain: Amazon Elastic Compute Cloud, Amazon Web Services, Cloud Hosting, Front-End Web Development, React.js, Cloud Deployment, Javascript, Full-Stack Web Development, Web Applications, Cloud Security, Hypertext Markup Language (HTML), Remote Access Systems

    Intermediate · Course · 1 - 4 Weeks

    Status: Free trial
    Free trial
  • W

    Whizlabs

    AWS: Security and Key Management

    Skills you'll gain: AWS Identity and Access Management (IAM), Amazon Web Services, Identity and Access Management, Cloud Security, Network Security, Threat Detection, Amazon S3, Data Security, Security Management, Vulnerability Management, Firewall, Vulnerability Assessments, Vulnerability Scanning, Key Management, User Provisioning, Distributed Denial-Of-Service (DDoS) Attacks, Authorization (Computing), Encryption

    Intermediate · Course · 1 - 4 Weeks

    Status: Free trial
    Free trial
  • C

    Coursera

    Analyze Marketing: Define and Apply Strategy

    Skills you'll gain: Value Propositions, Target Audience, Strategic Thinking, Target Market, Strategic Decision-Making, Business Strategy, Marketing Strategies, Strategic Marketing, Marketing Planning, Competitive Analysis, Marketing, Competitive Intelligence, Analysis, Marketing Strategy and Techniques, Customer Analysis, Market Analysis, Customer Insights, Market Opportunities

    Beginner · Course · 1 - 4 Weeks

    Status: Free trial
    Free trial
  • G

    Google Cloud

    Getting Started with BigQuery Machine Learning

    Skills you'll gain: Model Evaluation, Google Cloud Platform, Big Data, Applied Machine Learning, Predictive Modeling, Model Training, Analytics, Cloud Computing, Predictive Analytics, Machine Learning, SQL

    Beginner · Project · Less Than 2 Hours

  • S

    Siemens

    Introduction to the Industrial Metaverse (IMV)

    Skills you'll gain: Manufacturing Operations, Digital Transformation, IT Automation, Augmented Reality, Information Technology Operations, Cloud Computing

    Beginner · Course · 1 - 3 Months

    Category: Preview
    Preview
  • U

    University of Colorado Boulder

    Ombudsman: A Unique Role in Dispute Resolution

    Skills you'll gain: Mediation, Conflict Management, Customer Complaint Resolution, Family Support, Interpersonal Communications, Discussion Facilitation, Organizational Development, Negotiation, Leadership, Business Ethics, Problem Solving, Emotional Intelligence, Communication, Active Listening, Governance Risk Management and Compliance, Decision Making, Strategic Decision-Making, Change Management, Strategic Thinking, Critical Thinking

    Beginner · Course · 1 - 3 Months

    Category: Preview
    Preview
  • C

    Cisco Learning and Certifications

    Introduction to QoS and QoS Mechanisms

    Skills you'll gain: Performance Tuning, Wide Area Networks, Network Troubleshooting, Network Planning And Design, Continuous Monitoring, IT Automation, Service Level

    Beginner · Course · 1 - 3 Months

    Status: Free trial
    Free trial
  • L

    Logical Operations

    Effective Interpersonal Communication for Business

    Skills you'll gain: Interpersonal Communications, Business Communication, Verbal Communication Skills, Communication, Internal Communications, Communication Strategies, Corporate Communications, Social Skills, Collaboration, Conflict Management, Non-Verbal Communication, Active Listening, Relationship Building, Organizational Structure, Mediation, Customer Relationship Building, Contract Negotiation, Organizational Development, Negotiation, Vendor Management

    Mixed · Course · 1 - 3 Months

    Category: Preview
    Preview
  • G

    Google Cloud

    Securing Cloud Applications with Identity Aware Proxy (IAP) using Zero-Trust

    Skills you'll gain: Google App Engine, Cloud Deployment, Application Deployment, Zero Trust Network Access, Cloud Security, Google Cloud Platform, Cloud Applications, Security Controls, Identity and Access Management, Cloud Computing, Network Security

    Intermediate · Project · Less Than 2 Hours

  • S

    SAS

    Overview of Cloud Analytics with SAS and Microsoft

    Skills you'll gain: Responsible AI, Data Literacy, Decision Intelligence, Data Analysis, Data-Driven Decision-Making, Cloud Solutions, Cloud Security, Analytics, Cloud-Based Integration, Microsoft Azure, Cloud Services, Cloud Platforms, Enterprise Security, Data Integration, AI Enablement, Business Analytics, Artificial Intelligence, SAS (Software)

    Beginner · Course · 1 - 4 Weeks

    Category: New
    New
    Status: Free trial
    Free trial
1…330331332…514

In summary, here are 10 of our most popular customer service courses

  • Microsoft Windows 11 (with Copilot): Apps and the Web: Logical Operations
  • AWS: Feature Engineering Data Transformation & Integrity: Whizlabs
  • ReactJS Development and Project-Based Learning: Packt
  • AWS: Security and Key Management: Whizlabs
  • Analyze Marketing: Define and Apply Strategy: Coursera
  • Getting Started with BigQuery Machine Learning: Google Cloud
  • Introduction to the Industrial Metaverse (IMV): Siemens
  • Ombudsman: A Unique Role in Dispute Resolution: University of Colorado Boulder
  • Introduction to QoS and QoS Mechanisms: Cisco Learning and Certifications
  • Effective Interpersonal Communication for Business: Logical Operations

Skills you can learn in Marketing

Market (economics) (28)
Social Media (15)
Marketing Strategy (14)
Analytics (13)
Brand (13)
Digital Marketing (13)
Marketing Analytics (11)
Plan (11)
Advertising (9)
Modeling (9)
Social Media Marketing (9)
Brand Management (7)

Other topics to explore

Arts and Humanities
338 courses
Business
1095 courses
Computer Science
668 courses
Data Science
425 courses
Information Technology
145 courses
Health
471 courses
Math and Logic
70 courses
Personal Development
137 courses
Physical Science and Engineering
413 courses
Social Sciences
401 courses
Language Learning
150 courses

Coursera Footer

Skills

  • Accounting
  • Artificial Intelligence (AI)
  • Cybersecurity
  • Data Analytics
  • Digital Marketing
  • Human Resources (HR)
  • Microsoft Excel
  • Project Management
  • Python
  • SQL

Professional Certificates

  • Google AI Certificate
  • Google Cybersecurity Certificate
  • Google Data Analytics Certificate
  • Google IT Support Certificate
  • Google Project Management Certificate
  • Google UX Design Certificate
  • IBM AI Engineering Certificate
  • IBM AI Product Manager Certificate
  • IBM Data Science Certificate
  • Intuit Academy Bookkeeping Certificate

Courses & Specializations

  • AI Essentials Specialization
  • AI For Business Specialization
  • AI For Everyone Course
  • AI in Healthcare Specialization
  • Deep Learning Specialization
  • Excel Skills for Business Specialization
  • Financial Markets Course
  • Machine Learning Specialization
  • Prompt Engineering for ChatGPT Course
  • Python for Everybody Specialization

Career Resources

  • Career Aptitude Test
  • CAPM Certification Requirements
  • CompTIA A+ Certification Requirements
  • CompTIA Security+ Certification Requirements
  • Essential IT Certifications
  • High-Income Skills to Learn
  • How to Learn Artificial Intelligence
  • PMP Certification Requirements
  • Popular Cybersecurity Certifications
  • Share your Coursera learning story

Coursera

  • About
  • What We Offer
  • Leadership
  • Careers
  • Catalog
  • Coursera Plus
  • Professional Certificates
  • MasterTrack® Certificates
  • Degrees
  • For Enterprise
  • For Government
  • For Campus
  • Become a Partner
  • Social Impact
  • Free Courses
  • Udemy

Community

  • Learners
  • Partners
  • Beta Testers
  • Blog
  • The Coursera Podcast
  • Tech Blog

More

  • Press
  • Investors
  • Terms
  • Privacy
  • Help
  • Accessibility
  • Contact
  • Articles
  • Directory
  • Affiliates
  • Modern Slavery Statement
  • Do Not Sell/Share
Learn Anywhere
Download on the App Store
Get it on Google Play
Logo of Certified B Corporation
© 2026 Coursera Inc. All rights reserved.
  • Coursera Facebook
  • Coursera Linkedin
  • Coursera Twitter
  • Coursera YouTube
  • Coursera Instagram
  • Coursera TikTok