• For Individuals
  • For Businesses
  • For Universities
  • For Governments
Degrees
​
Log In
Join for Free
  • Browse
  • Customer Service

Customer Service Courses

Customer service courses can help you learn effective communication, conflict resolution, customer relationship management, and service excellence. You can build skills in active listening, empathy, and problem-solving, which are crucial for addressing customer needs and enhancing satisfaction. Many courses introduce tools like CRM software, feedback management systems, and chatbots, which help streamline interactions and improve service delivery.

Popular Customer Service Courses and Certifications


  • P

    Packt

    The Absolute Beginner's Guide to Cyber Security 2026 - Part 1

    Skills you'll gain: Malware Protection, Cyber Attacks, Cybersecurity, Network Security, Security Software, Cyber Security Policies, Cyber Security Strategy, Brute-force attacks, Distributed Denial-Of-Service (DDoS) Attacks, Security Awareness, Firewall, Exploitation techniques, AI Security, Information Assurance, Multi-Factor Authentication, Encryption, Network Protocols

    Beginner · Course · 1 - 3 Months

  • B

    Board Infinity

    Advanced Power Platform: Connectors, Components & Automation

    Skills you'll gain: Power Platform Architecture & Technical Design, No-Code Development, Email Automation, Data Modeling

    Intermediate · Course · 1 - 4 Weeks

    Status: Free trial
    Free trial
  • C

    Coursera

    Jasper AI: Writing a Product Review Blog Post

    Skills you'll gain: Target Audience, Driving engagement, Blogs, Copywriting, User Feedback, Writing, AI powered creativity, Writing and Editing, Content Creation, Editing, Content Optimization, Digital Content

    Intermediate · Guided Project · Less Than 2 Hours

  • P

    Pearson

    CCNP and CCIE Security Core SCOR 350-701(Exam Blueprint 1.1)

    Skills you'll gain: Network Security, Endpoint Security, Cloud Security, Threat Detection, Endpoint Detection and Response, Cyber Threat Intelligence, IT Security Architecture, Intrusion Detection and Prevention, Cybersecurity, Identity and Access Management, Infrastructure Security, Firewall, Cloud Computing, Security Controls, Continuous Monitoring, Data Security, Email Security, Network Monitoring, Malware Protection, Remote Access Systems

    Intermediate · Course · 1 - 4 Weeks

  • S

    SAS

    Overview of Cloud Analytics with SAS and Microsoft

    Skills you'll gain: Responsible AI, Data Literacy, Decision Intelligence, Data Analysis, Data-Driven Decision-Making, Cloud Solutions, Cloud Security, Analytics, Cloud-Based Integration, Microsoft Azure, Cloud Services, Cloud Platforms, Enterprise Security, Data Integration, AI Enablement, Business Analytics, Artificial Intelligence, SAS (Software)

    Beginner · Course · 1 - 4 Weeks

    Category: New
    New
    Status: Free trial
    Free trial
  • L

    LearnKartS

    Salesforce Lightning App Builder

    Skills you'll gain: Salesforce Development, Salesforce, Web Components, Application Design, Application Development, No-Code Development, UI Components, Cloud Applications, User Interface (UI), Customer Relationship Management (CRM) Software

    Intermediate · Course · 1 - 4 Weeks

    Status: Free trial
    Free trial
  • E

    EDUCBA

    Project on Logstash - Large-Scale Logging Mechanism

    Skills you'll gain: Kibana, System Configuration

    4.8 stars, 14 reviews, Intermediate, Course, 1 - 4 Weeks

    ★ 4.8 (14) · Intermediate · Course · 1 - 4 Weeks

    Category: Preview
    Preview
  • G

    Google Cloud

    Securing Cloud Applications with Identity Aware Proxy (IAP) using Zero-Trust

    Skills you'll gain: Google App Engine, Cloud Deployment, Application Deployment, Zero Trust Network Access, Cloud Security, Google Cloud Platform, Cloud Applications, Security Controls, Identity and Access Management, Cloud Computing, Network Security

    Intermediate · Project · Less Than 2 Hours

  • W

    Whizlabs

    Protection of Information Assets

    Skills you'll gain: Data Security, Network Security, Cyber Attacks, Security Testing, Cybersecurity, Digital Forensics, Infrastructure Security, Identity and Access Management, Cloud Security, Security Controls, Security Awareness, Threat Detection, Threat Management, Cyber Security Assessment, Test Tools, Firewall, OSI Models, Authentications, Encryption, Cloud Computing

    Intermediate · Course · 1 - 4 Weeks

    Status: Free trial
    Free trial
  • G

    Google Cloud

    Introduction to Google Security Operations (SIEM)

    Skills you'll gain: Security Information and Event Management (SIEM), Role-Based Access Control (RBAC), Dashboard Creation, Threat Detection, Incident Response, Data Import/Export, Identity and Access Management, Computer Security Incident Management, Cyber Threat Hunting, Data Integration, Security Controls, Data Mapping, Data Pipelines, Data Modeling

    Beginner · Course · 1 - 3 Months

    Category: New
    New
    Status: Free trial
    Free trial
  • B

    Board Infinity

    Mastering Responsive UI Design for Modern Web Development

    Skills you'll gain: HTML and CSS, Responsive Web Design, Web Design, Web Design and Development, Front-End Web Development, Web Content Accessibility Guidelines, Bootstrap (Front-End Framework), User Interface (UI) Design, User Interface (UI), Frontend Performance, Cascading Style Sheets (CSS), Usability, Hypertext Markup Language (HTML), Performance Tuning, Typography

    Intermediate · Course · 1 - 4 Weeks

    Status: Free trial
    Free trial
  • M

    Microsoft

    Introduction to Sales and AI Fundamentals

    Skills you'll gain: Sales Process, Prompt Engineering, Sales, Sales Presentations, Microsoft Copilot, Product Knowledge, Sales Pipelines, Value Propositions, Personalized Campaigns, Selling Techniques, Microsoft PowerPoint, AI literacy, Presentations, Responsible AI, AI Personalization, Verbal Communication Skills, AI Workflows, Customer Relationship Management

    Advanced · Course · 1 - 4 Weeks

    Status: Free trial
    Free trial
1…331332333…514

In summary, here are 10 of our most popular customer service courses

  • The Absolute Beginner's Guide to Cyber Security 2026 - Part 1: Packt
  • Advanced Power Platform: Connectors, Components & Automation: Board Infinity
  • Jasper AI: Writing a Product Review Blog Post: Coursera
  • CCNP and CCIE Security Core SCOR 350-701(Exam Blueprint 1.1): Pearson
  • Overview of Cloud Analytics with SAS and Microsoft: SAS
  • Salesforce Lightning App Builder: LearnKartS
  • Project on Logstash - Large-Scale Logging Mechanism: EDUCBA
  • Securing Cloud Applications with Identity Aware Proxy (IAP) using Zero-Trust: Google Cloud
  • Protection of Information Assets: Whizlabs
  • Introduction to Google Security Operations (SIEM): Google Cloud

Skills you can learn in Marketing

Market (economics) (28)
Social Media (15)
Marketing Strategy (14)
Analytics (13)
Brand (13)
Digital Marketing (13)
Marketing Analytics (11)
Plan (11)
Advertising (9)
Modeling (9)
Social Media Marketing (9)
Brand Management (7)

Other topics to explore

Arts and Humanities
338 courses
Business
1095 courses
Computer Science
668 courses
Data Science
425 courses
Information Technology
145 courses
Health
471 courses
Math and Logic
70 courses
Personal Development
137 courses
Physical Science and Engineering
413 courses
Social Sciences
401 courses
Language Learning
150 courses

Coursera Footer

Skills

  • Accounting
  • Artificial Intelligence (AI)
  • Cybersecurity
  • Data Analytics
  • Digital Marketing
  • Human Resources (HR)
  • Microsoft Excel
  • Project Management
  • Python
  • SQL

Professional Certificates

  • Google AI Certificate
  • Google Cybersecurity Certificate
  • Google Data Analytics Certificate
  • Google IT Support Certificate
  • Google Project Management Certificate
  • Google UX Design Certificate
  • IBM AI Engineering Certificate
  • IBM AI Product Manager Certificate
  • IBM Data Science Certificate
  • Intuit Academy Bookkeeping Certificate

Courses & Specializations

  • AI Essentials Specialization
  • AI For Business Specialization
  • AI For Everyone Course
  • AI in Healthcare Specialization
  • Deep Learning Specialization
  • Excel Skills for Business Specialization
  • Financial Markets Course
  • Machine Learning Specialization
  • Prompt Engineering for ChatGPT Course
  • Python for Everybody Specialization

Career Resources

  • Career Aptitude Test
  • CAPM Certification Requirements
  • CompTIA A+ Certification Requirements
  • CompTIA Security+ Certification Requirements
  • Essential IT Certifications
  • High-Income Skills to Learn
  • How to Learn Artificial Intelligence
  • PMP Certification Requirements
  • Popular Cybersecurity Certifications
  • Share your Coursera learning story

Coursera

  • About
  • What We Offer
  • Leadership
  • Careers
  • Catalog
  • Coursera Plus
  • Professional Certificates
  • MasterTrack® Certificates
  • Degrees
  • For Enterprise
  • For Government
  • For Campus
  • Become a Partner
  • Social Impact
  • Free Courses
  • Udemy

Community

  • Learners
  • Partners
  • Beta Testers
  • Blog
  • The Coursera Podcast
  • Tech Blog

More

  • Press
  • Investors
  • Terms
  • Privacy
  • Help
  • Accessibility
  • Contact
  • Articles
  • Directory
  • Affiliates
  • Modern Slavery Statement
  • Do Not Sell/Share
Learn Anywhere
Download on the App Store
Get it on Google Play
Logo of Certified B Corporation
© 2026 Coursera Inc. All rights reserved.
  • Coursera Facebook
  • Coursera Linkedin
  • Coursera Twitter
  • Coursera YouTube
  • Coursera Instagram
  • Coursera TikTok