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Customer Experience Courses

Customer experience courses can help you learn customer journey mapping, feedback analysis, service design, and personalization strategies. You can build skills in empathy-driven communication, problem-solving, and creating seamless interactions across various touchpoints. Many courses introduce tools like customer relationship management (CRM) software, survey platforms, and analytics dashboards, that support gathering insights and enhancing customer satisfaction.


Popular Customer Experience Courses and Certifications


  • P

    Packt

    CompTIA Server+ (SK0-005)

    Skills you'll gain: Disaster Recovery, Server Administration, Windows Servers, Servers, Network Troubleshooting, Linux Servers, Virtualization, Hardware Troubleshooting, Operating System Administration, Virtual Machines, IT Automation, Remote Access Systems, Security Controls, Networking Hardware, System Support, Computer Hardware, Data Storage, Data Security

    Intermediate · Course · 1 - 4 Weeks

  • Status: New
    New
    Status: Free Trial
    Free Trial
    P

    Packt

    Building with OpenAI API

    Skills you'll gain: Prompt Engineering, OpenAI API, LangChain, ChatGPT, Multimodal Prompts, Prompt Patterns, OpenAI, Generative AI, No-Code Development, LLM Application, Microsoft Power Platform, Email Automation, Application Development, Microsoft Power Automate/Flow, Serverless Computing, JSON, Microsoft Azure, Application Programming Interface (API), Large Language Modeling, Python Programming

    3.3
    Rating, 3.3 out of 5 stars
    ·
    6 reviews

    Intermediate · Specialization · 3 - 6 Months

  • C

    Coursera

    Queries with OpenAI: Translate Natural Text to SQL

    Skills you'll gain: OpenAI API, SQL, ChatGPT, Prompt Engineering, Pandas (Python Package), Natural Language Processing, Data Import/Export, Data Manipulation, Databases, Python Programming, Machine Learning, Software Engineering

    4.4
    Rating, 4.4 out of 5 stars
    ·
    7 reviews

    Intermediate · Guided Project · Less Than 2 Hours

  • Status: Free Trial
    Free Trial
    Z

    Zoho Corporation

    Key Skillsets for a Sales Representative

    Skills you'll gain: Sales Process, Sales Training, Sales, Sales Presentation, Selling Techniques, Closing (Sales), Sales Strategy, Sales Management, Verbal Communication Skills, Customer Relationship Management, Customer Relationship Management (CRM) Software, Communication, Active Listening, Business Software, Business Writing, Collaboration, Negotiation, Problem Solving, Value Propositions, Critical Thinking

    Beginner · Course · 1 - 3 Months

  • Status: Free Trial
    Free Trial
    C

    Coursera

    GenAI for Account Executives

    Skills you'll gain: Responsible AI, Account Management, Generative AI Agents, Data Ethics, Sales Enablement, Proposal Development, Market Analysis, Market Trend, Workflow Management, Prompt Engineering, Innovation, Business Communication, Customer Relationship Management

    4.6
    Rating, 4.6 out of 5 stars
    ·
    8 reviews

    Beginner · Course · 1 - 4 Weeks

  • Status: New
    New
    P

    Packt

    Strategic Growth Leadership for Managers

    Skills you'll gain: Sales Management, Strategic Leadership, Sales Strategy, Business Leadership, Growth Strategies, Customer Relationship Management, Team Motivation, Organizational Strategy, Plan Execution, Leadership Development, Business Strategy, Team Performance Management, Strategic Decision-Making, Customer experience strategy (CX), Team Management, Risk Analysis, Communication, Growth Mindedness, Milestones (Project Management)

    Advanced · Course · 1 - 3 Months

  • C

    Coursera

    Income Features in ProfitBooks

    Skills you'll gain: Order Management, Sales Process, Accounting Software, Inventory Control, Small Business Accounting, Inventory Management System, Customer Relationship Management (CRM) Software, Financial Reporting, Accounts Receivable, Cloud Security, Sales, Amazon Web Services, Data Security, Billing & Invoicing, Reconciliation, Accounting, Estimation, Finance

    4.6
    Rating, 4.6 out of 5 stars
    ·
    16 reviews

    Intermediate · Guided Project · Less Than 2 Hours

  • Status: Free Trial
    Free Trial
    C

    Coursera

    Salesforce Design Mastery: CRM Customization

    Skills you'll gain: Salesforce, Salesforce Development, Customer Relationship Management, Data Security, Security Controls, No-Code Development, Automation, Identity and Access Management

    Intermediate · Course · 1 - 4 Weeks

  • Status: Free Trial
    Free Trial
    M

    Macquarie University

    Cyber Security: Application of AI

    Skills you'll gain: Anomaly Detection, AI Security, Cyber Security Strategy, Cyber Threat Intelligence, Threat Detection, Intrusion Detection and Prevention, Fraud detection, Cybersecurity, Applied Machine Learning, Malware Protection, Threat Modeling, Artificial Intelligence and Machine Learning (AI/ML), Artificial Intelligence, Network Analysis, Machine Learning, Machine Learning Algorithms, Model Evaluation, Artificial Neural Networks, MLOps (Machine Learning Operations), Data-Driven Decision-Making

    Intermediate · Course · 1 - 3 Months

  • Status: Free Trial
    Free Trial
    C

    Coursera

    Data Engineering: Pipelines, ETL, Hadoop

    Skills you'll gain: Data Pipelines, Apache Hadoop, Extract, Transform, Load, Data Transformation, Apache Hive, Big Data, Data Warehousing, Strategic Decision-Making, Apache Spark, Data Integration, Data Processing, Data Management, Data Analysis, Scalability

    4.6
    Rating, 4.6 out of 5 stars
    ·
    8 reviews

    Intermediate · Course · 1 - 4 Weeks

  • Status: New
    New
    Status: Free Trial
    Free Trial
    E

    EDUCBA

    Java Servlet Development: From Basics to Real-World Projects

    Skills you'll gain: Model View Controller, Java Platform Enterprise Edition (J2EE), Back-End Web Development, Full-Stack Web Development, Server Side, Email Automation, Data Access, Apache Tomcat, Front-End Web Development, Java Programming, Web Design and Development, Databases, PostgreSQL, Relational Databases, Java, User Interface (UI), Web Design, Web Servers, Systems Development, Application Servers

    4.4
    Rating, 4.4 out of 5 stars
    ·
    36 reviews

    Beginner · Specialization · 3 - 6 Months

  • Status: New
    New
    Status: Free Trial
    Free Trial
    S

    Skillshare

    Adobe Lightroom Essentials Pt. 1: Editing & Color Basics

    Skills you'll gain: Photo Editing, Photography, Adobe Photoshop, Color Theory, Image Quality, Adobe Creative Cloud, Data Import/Export, Editing

    4.4
    Rating, 4.4 out of 5 stars
    ·
    8 reviews

    Beginner · Course · 1 - 3 Months

Searches related to customer experience

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In summary, here are 10 of our most popular customer experience courses

  • CompTIA Server+ (SK0-005): Packt
  • Building with OpenAI API: Packt
  • Queries with OpenAI: Translate Natural Text to SQL: Coursera
  • Key Skillsets for a Sales Representative: Zoho Corporation
  • GenAI for Account Executives: Coursera
  • Strategic Growth Leadership for Managers: Packt
  • Income Features in ProfitBooks: Coursera
  • Salesforce Design Mastery: CRM Customization: Coursera
  • Cyber Security: Application of AI: Macquarie University
  • Data Engineering: Pipelines, ETL, Hadoop: Coursera

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