• For Individuals
  • For Businesses
  • For Universities
  • For Governments
Degrees
​
Log In
Join for Free
  • Browse
  • Customer Service

Customer Service Courses

Customer service courses can help you learn effective communication, conflict resolution, customer relationship management, and service excellence. You can build skills in active listening, empathy, and problem-solving, which are crucial for addressing customer needs and enhancing satisfaction. Many courses introduce tools like CRM software, feedback management systems, and chatbots, which help streamline interactions and improve service delivery.


Popular Customer Service Courses and Certifications


  • Status: Free Trial
    Free Trial
    G

    Google Cloud

    Digital Transformation with Google Cloud - Português Brasileiro

    Skills you'll gain: Digital Transformation, Cloud Infrastructure, Cloud Solutions, Cloud Computing, Public Cloud, Business Transformation, Hybrid Cloud Computing, Software As A Service, Capital Expenditure, Technology Strategies, Infrastructure As A Service (IaaS), Platform As A Service (PaaS), Multi-Cloud, Operating Expense, Cloud Security

    Beginner · Course · 1 - 3 Months

  • Status: Preview
    Preview
    C

    Coursera

    Instagram Growth: Boost Your Engagement

    Skills you'll gain: Instagram, Drive Engagement, Social Media Management, Social Media Content, Social Media, Social Media Marketing, Social Media Strategy, Customer Engagement, Social Media Campaigns, Content Creation, Storytelling, Content Strategy, Content Management

    Beginner · Course · 1 - 4 Weeks

  • G

    Google Cloud

    Google Cloud VMware Engine Fundamentals

    Skills you'll gain: Private Cloud, Virtual Machines, VMware vSAN, VMware ESX Servers, vSphere Networking and Storage, Cloud Infrastructure, Virtual Networking, Google Cloud Platform, NSX-T Network Virtualization, Cloud Deployment, Cloud Computing, Cloud Computing Architecture, vCenter Server, Cloud Storage, General Networking

    Intermediate · Course · 1 - 3 Months

  • G

    Google Cloud

    APIs Explorer: Create and Update a Cluster

    Skills you'll gain: Cloud API, Google Cloud Platform, Cloud Computing, Application Programming Interface (API), Apache Spark

    Beginner · Project · Less Than 2 Hours

  • G

    Google Cloud

    Model Armor: Securing AI Deployments

    Skills you'll gain: AI Security, Threat Modeling, Open Web Application Security Project (OWASP), Model Deployment, Large Language Modeling, Secure Coding, Security Controls, Prompt Engineering, Application Programming Interface (API), System Configuration

    Beginner · Course · 1 - 3 Months

  • Status: Free Trial
    Free Trial
    B

    Board Infinity

    GraphQL API Development: Schema Design,Security & Deployment

    Skills you'll gain: Secure Coding, Cloud Deployment, Database Development, Maintainability, Server Side, Authentications

    Intermediate · Course · 1 - 4 Weeks

  • Status: New
    New
    Status: Preview
    Preview
    L

    LearnKartS

    CCBA Practice Exam

    Skills you'll gain: Prioritization, Business Process, Stakeholder Management, Scope Management, Risk Management, Change Management

    Intermediate · Course · 1 - 4 Weeks

  • Status: Free Trial
    Free Trial
    E

    EDUCBA

    XML Practical - Web Service Parsing XML API

    Skills you'll gain: Extensible Markup Language (XML), Android Development, Mobile Development, Real Time Data, Data Integration, UI Components, User Interface (UI), Java Programming

    4.6
    Rating, 4.6 out of 5 stars
    ·
    16 reviews

    Mixed · Course · 1 - 4 Weeks

  • Status: Preview
    Preview
    N

    Northeastern University

    Data Warehousing Essentials for Analytics and AI Support

    Skills you'll gain: Data Warehousing, Data Modeling, Database Design, SQL, Star Schema, Business Intelligence, Databases, Relational Databases, Database Architecture and Administration, Data Mart, Data Integrity, Data Analysis, Snowflake Schema, Data Transformation

    Mixed · Course · 1 - 4 Weeks

  • Status: Preview
    Preview
    I

    Illinois Tech

    Cloud Computing Security - Bachelor's

    Skills you'll gain: Cloud Security, AWS Identity and Access Management (IAM), Identity and Access Management, Incident Response, Computer Security Incident Management, Cloud Computing, Network Security, Data Security, Cloud Platforms, Cloud Computing Architecture, Application Security, Cloud Services, Encryption, Firewall, Virtual Networking, Security Controls, Continuous Monitoring

    Build toward a degree

    Beginner · Course · 1 - 3 Months

  • Status: Preview
    Preview
    C

    Coursera

    YouTube Analytics: Optimize Performance

    Skills you'll gain: Benchmarking, Search Engine Optimization, Content Performance Analysis, Keyword Research, Marketing Analytics, Key Performance Indicators (KPIs), Performance Analysis, Web Analytics and SEO, Performance Measurement, Content Strategy, Performance Improvement, Driving engagement, Trend Analysis, Customer Insights

    Beginner · Course · 1 - 4 Weeks

  • G

    Google Cloud

    Developing a Google SRE Culture - Español

    Skills you'll gain: Site Reliability Engineering, Design Thinking, Safety Culture, DevOps, Continuous Delivery, Innovation, Culture Transformation, Service Level, Continuous Integration, Data-Driven Decision-Making, Performance Measurement, Incident Management, Automation, Root Cause Analysis

    Beginner · Course · 1 - 3 Months

Searches related to customer service

customer service fundamentals
customer service representative
customer service free
customer service in the age of generative ai
customer service management
customer service essentials: 20 skills for happy clients
customer service manager
customer service with python: build a chatbot using chatgpt
1…337338339…384

In summary, here are 10 of our most popular customer service courses

  • Digital Transformation with Google Cloud - Português Brasileiro: Google Cloud
  • Instagram Growth: Boost Your Engagement: Coursera
  • Google Cloud VMware Engine Fundamentals: Google Cloud
  • APIs Explorer: Create and Update a Cluster: Google Cloud
  • Model Armor: Securing AI Deployments: Google Cloud
  • GraphQL API Development: Schema Design,Security & Deployment: Board Infinity
  • CCBA Practice Exam: LearnKartS
  • XML Practical - Web Service Parsing XML API: EDUCBA
  • Data Warehousing Essentials for Analytics and AI Support: Northeastern University
  • Cloud Computing Security - Bachelor's: Illinois Tech

Skills you can learn in Marketing

Market (economics) (28)
Social Media (15)
Marketing Strategy (14)
Analytics (13)
Brand (13)
Digital Marketing (13)
Marketing Analytics (11)
Plan (11)
Advertising (9)
Modeling (9)
Social Media Marketing (9)
Brand Management (7)

Other topics to explore

Arts and Humanities
338 courses
Business
1095 courses
Computer Science
668 courses
Data Science
425 courses
Information Technology
145 courses
Health
471 courses
Math and Logic
70 courses
Personal Development
137 courses
Physical Science and Engineering
413 courses
Social Sciences
401 courses
Language Learning
150 courses

Coursera Footer

Skills

  • Artificial Intelligence (AI)
  • Cybersecurity
  • Data Analytics
  • Digital Marketing
  • English Speaking
  • Generative AI (GenAI)
  • Microsoft Excel
  • Microsoft Power BI
  • Project Management
  • Python

Certificates & Programs

  • Google Cybersecurity Certificate
  • Google Data Analytics Certificate
  • Google IT Support Certificate
  • Google Project Management Certificate
  • Google UX Design Certificate
  • IBM Data Analyst Certificate
  • IBM Data Science Certificate
  • Machine Learning Certificate
  • Microsoft Power BI Data Analyst Certificate
  • UI / UX Design Certificate

Industries & Careers

  • Business
  • Computer Science
  • Data Science
  • Education & Teaching
  • Engineering
  • Finance
  • Healthcare
  • Human Resources (HR)
  • Information Technology (IT)
  • Marketing

Career Resources

  • Career Aptitude Test
  • Examples of Strengths and Weaknesses for Job Interviews
  • High-Income Skills to Learn
  • How Does Cryptocurrency Work?
  • How to Highlight Duplicates in Google Sheets
  • How to Learn Artificial Intelligence
  • Popular Cybersecurity Certifications
  • Preparing for the PMP Certification
  • Signs You Will Get the Job After an Interview
  • What Is Artificial Intelligence?

Coursera

  • About
  • What We Offer
  • Leadership
  • Careers
  • Catalog
  • Coursera Plus
  • Professional Certificates
  • MasterTrack® Certificates
  • Degrees
  • For Enterprise
  • For Government
  • For Campus
  • Become a Partner
  • Social Impact
  • Free Courses
  • Share your Coursera learning story

Community

  • Learners
  • Partners
  • Beta Testers
  • Blog
  • The Coursera Podcast
  • Tech Blog

More

  • Press
  • Investors
  • Terms
  • Privacy
  • Help
  • Accessibility
  • Contact
  • Articles
  • Directory
  • Affiliates
  • Modern Slavery Statement
  • Do Not Sell/Share
Learn Anywhere
Download on the App Store
Get it on Google Play
Logo of Certified B Corporation
© 2026 Coursera Inc. All rights reserved.
  • Coursera Facebook
  • Coursera Linkedin
  • Coursera Twitter
  • Coursera YouTube
  • Coursera Instagram
  • Coursera TikTok