Customer insights courses can help you learn techniques for gathering and analyzing consumer data, understanding buyer behavior, and developing effective marketing strategies. You can build skills in conducting surveys, interpreting qualitative feedback, and utilizing segmentation to target specific audiences. Many courses introduce tools like Google Analytics, CRM software, and data visualization platforms, that support transforming insights into actionable business strategies.

Skills you'll gain: Marketing Analytics, Data-Driven Marketing, A/B Testing, Customer Analysis, Anomaly Detection, Dashboard, Dashboard Creation, Time Series Analysis and Forecasting, Regression Analysis, Customer Insights, Extract, Transform, Load, Descriptive Analytics, Data Presentation, Market Analysis, Statistical Methods, Marketing, Marketing Effectiveness, Marketing Strategies, Forecasting, Statistical Modeling
Intermediate · Course · 3 - 6 Months

Skills you'll gain: Facebook, Persona Development, Social Media, Social Media Marketing, Driving engagement, Social Media Campaigns, Customer Engagement, Social Media Strategy, Customer Insights, Social Media Management, Social Media Analytics, Target Audience, Customer Analysis
Intermediate · Guided Project · Less Than 2 Hours
University of Illinois Urbana-Champaign
Skills you'll gain: Digital Media Strategy, Customer Relationship Management (CRM) Software, Customer Relationship Management, Digital Marketing Campaigns, Digital Marketing, Online Advertising, Email Marketing, Campaign Planning, Marketing Strategies, Marketing Planning, Social Media, Social Media Strategy, Social Media Campaigns, Keyword Research, Digital Brand Strategy, Social Media Marketing, Social Media Management, Marketing Channel, Strategic Marketing, Marketing
Mixed · Course · 1 - 4 Weeks

University of Maryland, College Park
Skills you'll gain: User Story, Negotiation, Data Presentation, Product Requirements, Risk Management, Professional Development, Drive Engagement, Communication Strategies
Beginner · Course · 1 - 3 Months

Dubai College of Tourism
Skills you'll gain: Service Recovery, Service Design, Journey Mapping, Customer experience improvement, Tactfulness, Experience Design, Guest Relations, Professional Development, Verbal Communication Skills, Hospitality Services, Team Performance Management, Communication, Communication Strategies, Customer Service, Hospitality, Service Management, Initiative and Leadership, Team Leadership, Leadership, Operations
Intermediate · Course · 1 - 4 Weeks
Kennesaw State University
Skills you'll gain: Social Impact, Corporate Sustainability, Sustainable Development, Sustainable Business, Environmental Issue, Positive Behavior Support, Advertising, Change Management, Sustainability Standards, Influencing, Consumer Behaviour, Behavior Management, Marketing Psychology, Marketing Communications, Promotional Strategies, Marketing, Behavioral Management
Beginner · Course · 1 - 4 Weeks

The University of Edinburgh
Skills you'll gain: Diversity Awareness, Cultural Diversity, Social Justice, Climate Change Programs, Cooperation, Interactive Learning, Creativity
Beginner · Course · 1 - 4 Weeks

University of Maryland, College Park
Skills you'll gain: Presentations, Stakeholder Management, Data Visualization, Persuasive Communication, Stakeholder Communications, Stakeholder Analysis, Data Storytelling, Stakeholder Engagement, Verbal Communication Skills, Communication, Storytelling, Public Speaking, Community Outreach, Communication Strategies, Technical Communication, Advocacy, Trustworthiness, Project Management
Beginner · Course · 1 - 3 Months

Simplilearn
Skills you'll gain: Data Analysis Expressions (DAX), Microsoft Excel, Excel Formulas, Spreadsheet Software, Data Processing, Data Presentation, Data Transformation, Data Analysis, Data Visualization, Data Manipulation, Descriptive Statistics, Statistical Analysis
Beginner · Course · 1 - 4 Weeks

Edureka
Skills you'll gain: Decision Intelligence, Responsible AI, Generative AI Agents, Predictive Modeling, Agentic Workflows, Decision Support Systems, Business Intelligence, Data-Driven Decision-Making, Strategic Decision-Making, Decision Making, Business Analytics, Agentic systems, MLOps (Machine Learning Operations), Forecasting, Data Storytelling, Predictive Analytics, Machine Learning, Scikit Learn (Machine Learning Library), Data Security, Text Mining
Intermediate · Specialization · 1 - 3 Months
Skills you'll gain: Budget Management, Financial Data, Financial Forecasting, Management Reporting, Dashboard, Dashboard Creation, Budgeting, Predictive Modeling, Advanced Analytics, Forecasting, Power BI, Data Synthesis, Decision Intelligence, Generative AI, Tableau Software, Applied Machine Learning, Financial Modeling, Financial Analysis, Automation, Data Visualization
Intermediate · Course · 1 - 4 Weeks

Skills you'll gain: Professional Development, Customer Relationship Management, Interpersonal Communications, Customer Support, Service Recovery, Business Communication, Communication Strategies, Strategic Communication, Emotional Intelligence, Communication Planning, Compassion, Solution Delivery
Intermediate · Course · 1 - 3 Months