CRM courses can help you learn customer segmentation, sales pipeline management, data analysis, and effective communication strategies. You can build skills in relationship building, customer retention techniques, and leveraging feedback to enhance service offerings. Many courses introduce tools like Salesforce, HubSpot, and Zoho, showing how to use these platforms for tracking customer interactions, automating marketing efforts, and analyzing sales performance.

West Virginia University
Skills you'll gain: Sales Management, Sales Strategy, Account Management, Sales, Sales Process, Strategic Planning, Sales Training, Inside Sales, General Sales Practices, Selling Techniques, Business Strategy, Outside Sales, Purchasing, Compensation Management, Goal Setting, Recruitment
Mixed · Course · 1 - 4 Weeks

Skills you'll gain: Innovation, Product Management, Drive Engagement, Product Marketing, Product Development, Stakeholder Engagement, Competitive Analysis, Product Planning, Communication Planning, Product Strategy, Business Strategy, Business Development, Product Lifecycle Management, Ideation, Market Analysis, Product Knowledge, Communication, Stakeholder Management, Media and Communications, Leadership
Beginner · Course · 1 - 3 Months

Skills you'll gain: Content Development and Management, Asset Management, Digital Assets, Digital Publishing, Workflow Management, Document Management
Beginner · Course · 1 - 4 Weeks

Coursera
Skills you'll gain: Stakeholder Engagement, B2B Sales, Stakeholder Management, Stakeholder Communications, Persuasive Communication, Rapport Building, Composure, Relationship Management, Business Relationship Management, Emotional Intelligence, Empathy & Emotional Intelligence, Stakeholder Analysis, Sales, Drive Engagement, Relationship Building, Writing, Communication, Business Writing, Communication Strategies, Active Listening
Intermediate · Course · 3 - 6 Months

Skills you'll gain: Dashboard, Salesforce Development, Salesforce, Ad Hoc Reporting, Data Import/Export, Management Reporting, Business Reporting, Data Cleansing, Data Visualization, Data Management, Data Validation
Intermediate · Course · 1 - 4 Weeks

Skills you'll gain: Adobe Experience Manager, Content Management Systems, Content Development and Management, Digital Content, Version Control, Web Content, Cross-Functional Collaboration, Asset Management, Digital Assets, Cloud-Native Computing, Content Management, Digital Publishing, Workflow Management, Digital Transformation, Cloud Platforms, Document Management, Workforce Development, Project Management, Project Implementation, Business Analysis
Beginner · Specialization · 1 - 3 Months

Skills you'll gain: Adobe Experience Manager, Cloud-Native Computing, Content Management, Content Management Systems, Digital Transformation, Cloud Platforms, Asset Management, Scalability
Beginner · Course · 1 - 4 Weeks

Skills you'll gain: IT Service Management, Service Management, Digital Transformation, Information Technology Infrastructure Library, IT Management, Communication Strategies, Stakeholder Communications, Strategic Communication, Management Training And Development, People Development, Business Transformation, Information Technology, Technology Strategies, Stakeholder Engagement, Organizational Strategy, Professional Networking, Value Propositions, Business Operations, Customer experience improvement, Continuous Improvement Process
Beginner · Course · 3 - 6 Months

Skills you'll gain: Facebook, Social Media, Social Media Management, Social Media Analytics, Drive Engagement, Social Media Marketing, People Management, Social Media Strategy, Rapport Building, Growth Strategies, Driving engagement, Organizational Skills, Administration
Beginner · Guided Project · Less Than 2 Hours

Creo Incubator
Skills you'll gain: Data Storytelling, Storytelling, Sales Presentation, Brand Strategy, Presentations, Oral Expression, Sales Presentations, Concision, Public Speaking, Drive Engagement, Persuasive Communication, Verbal Communication Skills, Driving engagement, Communication, Entrepreneurship, Influencing
Beginner · Course · 1 - 4 Weeks
Skills you'll gain: Contract Management, Performance Analysis, Legal Technology, Contract Review, Generative AI, Contract Compliance, Analysis, Data-Driven Decision-Making, Workflow Management, Compliance Management, Document Management, Business Process Automation, AI Integrations, Vendor Management, Process Improvement and Optimization, Automation, Process Optimization, Operational Efficiency
Intermediate · Course · 1 - 4 Weeks

Skills you'll gain: Portfolio Risk, Portfolio Management, Risk Modeling, Investment Management, Financial Market, Risk Management, Market Liquidity, Risk Management Framework, Risk Analysis, Investments, Finance, Performance Measurement, Construction, Construction Management, Advanced Analytics, Budgeting, Performance Testing, Stress Management, Analytics, Design
Mixed · Course · 1 - 3 Months