• For Individuals
  • For Businesses
  • For Universities
  • For Governments
Degrees
​
Log In
Join for Free
  • Browse
  • Customer Journey

Customer Journey Courses

Customer journey courses can help you learn customer segmentation, touchpoint analysis, and experience mapping. You can build skills in crafting personalized marketing strategies, analyzing customer feedback, and optimizing conversion rates. Many courses introduce tools like customer relationship management (CRM) software, journey mapping tools, and analytics platforms that help you track customer interactions and measure the effectiveness of your strategies.

Popular Customer Journey Courses and Certifications


  • P

    Packt

    AWS Governance, Strategy & Certification Readiness

    Skills you'll gain: AWS CloudFormation, Amazon CloudWatch, Amazon Web Services, Cloud Management, Infrastructure as Code (IaC), Cloud Standards, Cloud Computing Architecture, Cloud Security, Security Controls, Application Security, Key Management, Threat Detection

    Intermediate · Course · 1 - 3 Months

    Category: New
    New
    Status: Free trial
    Free trial
  • E

    EDUCBA

    Splunk Universal Forwarder Configuration and Management

    Skills you'll gain: Splunk, Network Troubleshooting, Data Processing, Data Integration, Scripting, Data Infrastructure, Software Installation, System Monitoring, Dataflow, Data Pipelines, Data Capture, Continuous Monitoring, System Configuration, Configuration Management, Data Collection, Data Integrity, Metadata Management

    Beginner · Course · 1 - 3 Months

    Status: Free trial
    Free trial
  • J

    John Wiley & Sons

    Technology-Specific Secure Coding: Languages and Frameworks

    Skills you'll gain: Secure Coding, Application Security, Mobile Security, Vulnerability Assessments, Vulnerability Management, Application Frameworks, Risk Management Framework, Cyber Security Policies, Computer Security, C and C++, Java Programming, C++ (Programming Language), PHP (Scripting Language), Python Programming, C (Programming Language), Memory Management

    Intermediate · Course · 1 - 4 Weeks

    Category: New
    New
    Status: Free trial
    Free trial
  • E

    EDUCBA

    Rural Marketing Strategy and Consumer Behavior

    Skills you'll gain: Market Research, Brand Management, Consumer Behaviour, Business Marketing, Marketing, Branding, Market Opportunities, Strategic Marketing, Banking Services, Product Lifecycle Management, Marketing Strategies, Banking, Business, Business Development, Case Studies, Digital Marketing, Insurance, Communication Strategies, Governance, Communication

    Mixed · Course · 1 - 3 Months

    Category: New
    New
    Status: Free trial
    Free trial
  • J

    John Wiley & Sons

    Secure Software Lifecycle: From Requirements to Maintenance

    Skills you'll gain: Application Security, DevSecOps, Secure Coding, Security Testing, Software Development Life Cycle, Threat Modeling, Continuous Monitoring, Security Requirements Analysis, Continuous Deployment, Security Controls, CI/CD, Program Development, Computer Security, System Monitoring, Security Awareness, Vulnerability Assessments, Product Lifecycle Management, Computer Programming

    Intermediate · Course · 1 - 3 Months

    Category: New
    New
    Status: Free trial
    Free trial
  • G

    Google Cloud

    Se préparer à devenir Professional Cloud Network Engineer

    Skills you'll gain: Network Engineering, Cloud Engineering, Network Planning And Design, Network Troubleshooting, Network Architecture, Virtual Networking, Network Monitoring, Network Administration, Network Performance Management, Google Cloud Platform, Hybrid Cloud Computing, Cloud Infrastructure, Cloud Computing Architecture, Network Infrastructure, Network Support, Virtual Private Networks (VPN), Kubernetes, Network Security, Network Routing, Cloud Security

    Advanced · Course · 1 - 3 Months

  • P

    Packt

    Geometry Nodes For Blender 4.4

    Skills you'll gain: Animations, 3D Assets, 3D Modeling, Computer Graphics, Computer Graphic Techniques, Performance Tuning, Video Game Development, Model Optimization

    Intermediate · Course · 1 - 4 Weeks

  • G

    Google Cloud

    Work with Gemini Models in BigQuery - 한국어

    Skills you'll gain: Gemini, Google Gemini, Generative AI, Customer Relationship Management, Customer Relationship Management (CRM) Software, Google Cloud Platform, Jupyter, AI Workflows, Artificial Intelligence and Machine Learning (AI/ML), SQL

    Intermediate · Course · 1 - 4 Weeks

  • G

    Google Cloud

    Bersiap untuk Perjalanan Associate Cloud Engineer Anda

    Skills you'll gain: Cloud Deployment, Cloud Engineering, Cloud Computing, Cloud Solutions, Google Cloud Platform, Identity and Access Management, Cloud Management, Cloud Infrastructure, Cloud Platforms, Cloud Services, Cloud Computing Architecture, Cloud Storage, System Monitoring

    Intermediate · Course · 1 - 3 Months

  • P

    Packt

    SwiftUI Covid19 Statistics Tracker with REST API & Swift 5

    Skills you'll gain: iOS Development, Swift Programming, Apple iOS, Mobile Development, User Interface (UI), User Interface (UI) Design, Restful API, User Interface and User Experience (UI/UX) Design, Application Development, Development Environment, Application Programming Interface (API), UI Components, Real Time Data, Data Integration

    Beginner · Course · 1 - 4 Weeks

  • E

    EDUCBA

    Asset Impairment and Liability Accounting

    Skills you'll gain: Financial Reporting, Fixed Asset, Technical Accounting, Depreciation, Cash Flow Forecasting, Cash Flows, Accruals, Asset Management, Financial Accounting, Revenue Recognition, Financial Statement Analysis, Standard Accounting Practices, Accounting, Business Reporting, Estimation, Business Requirements, Operations, Business Operations, Insurance, Business

    Mixed · Course · 1 - 3 Months

    Category: New
    New
    Status: Free trial
    Free trial
  • P

    Packt

    Spheres of Influence

    Skills you'll gain: Business Communication, Collaboration, Relationship Building, Stakeholder Communications, Leadership, Professionalism, Professional Networking, Relationship Management, Business Leadership, Team Building, Business Relationship Management, Rapport Building, Workplace inclusivity, Stakeholder Engagement, Executive Presence, Customer Relationship Building, Strategic Leadership, Leadership Development, Project Management, Project Management Institute (PMI) Methodology

    Beginner · Course · 1 - 3 Months

    Category: New
    New
1…391392393…397

In summary, here are 10 of our most popular customer journey courses

  • AWS Governance, Strategy & Certification Readiness: Packt
  • Splunk Universal Forwarder Configuration and Management: EDUCBA
  • Technology-Specific Secure Coding: Languages and Frameworks: John Wiley & Sons
  • Rural Marketing Strategy and Consumer Behavior: EDUCBA
  • Secure Software Lifecycle: From Requirements to Maintenance: John Wiley & Sons
  • Se préparer à devenir Professional Cloud Network Engineer: Google Cloud
  • Geometry Nodes For Blender 4.4: Packt
  • Work with Gemini Models in BigQuery - 한국어: Google Cloud
  • Bersiap untuk Perjalanan Associate Cloud Engineer Anda: Google Cloud
  • SwiftUI Covid19 Statistics Tracker with REST API & Swift 5: Packt

Skills you can learn in Marketing

Market (economics) (28)
Social Media (15)
Marketing Strategy (14)
Analytics (13)
Brand (13)
Digital Marketing (13)
Marketing Analytics (11)
Plan (11)
Advertising (9)
Modeling (9)
Social Media Marketing (9)
Brand Management (7)

Other topics to explore

Arts and Humanities
338 courses
Business
1095 courses
Computer Science
668 courses
Data Science
425 courses
Information Technology
145 courses
Health
471 courses
Math and Logic
70 courses
Personal Development
137 courses
Physical Science and Engineering
413 courses
Social Sciences
401 courses
Language Learning
150 courses

Coursera Footer

Skills

  • Accounting
  • Artificial Intelligence (AI)
  • Cybersecurity
  • Data Analytics
  • Digital Marketing
  • Human Resources (HR)
  • Microsoft Excel
  • Project Management
  • Python
  • SQL

Professional Certificates

  • Google AI Certificate
  • Google Cybersecurity Certificate
  • Google Data Analytics Certificate
  • Google IT Support Certificate
  • Google Project Management Certificate
  • Google UX Design Certificate
  • IBM AI Engineering Certificate
  • IBM AI Product Manager Certificate
  • IBM Data Science Certificate
  • Intuit Academy Bookkeeping Certificate

Courses & Specializations

  • AI Essentials Specialization
  • AI For Business Specialization
  • AI For Everyone Course
  • AI in Healthcare Specialization
  • Deep Learning Specialization
  • Excel Skills for Business Specialization
  • Financial Markets Course
  • Machine Learning Specialization
  • Prompt Engineering for ChatGPT Course
  • Python for Everybody Specialization

Career Resources

  • Career Aptitude Test
  • CAPM Certification Requirements
  • CompTIA A+ Certification Requirements
  • CompTIA Security+ Certification Requirements
  • Essential IT Certifications
  • High-Income Skills to Learn
  • How to Learn Artificial Intelligence
  • PMP Certification Requirements
  • Popular Cybersecurity Certifications
  • Share your Coursera learning story

Coursera

  • About
  • What We Offer
  • Leadership
  • Careers
  • Catalog
  • Coursera Plus
  • Professional Certificates
  • MasterTrack® Certificates
  • Degrees
  • For Enterprise
  • For Government
  • For Campus
  • Become a Partner
  • Social Impact
  • Free Courses
  • Udemy

Community

  • Learners
  • Partners
  • Beta Testers
  • Blog
  • The Coursera Podcast
  • Tech Blog

More

  • Press
  • Investors
  • Terms
  • Privacy
  • Help
  • Accessibility
  • Contact
  • Articles
  • Directory
  • Affiliates
  • Modern Slavery Statement
  • Do Not Sell/Share
Learn Anywhere
Download on the App Store
Get it on Google Play
Logo of Certified B Corporation
© 2026 Coursera Inc. All rights reserved.
  • Coursera Facebook
  • Coursera Linkedin
  • Coursera Twitter
  • Coursera YouTube
  • Coursera Instagram
  • Coursera TikTok