
Logical Operations
Skills you'll gain: Customer Service, Customer Support, Multitasking, Workflow Management, Service Improvement, Customer Complaint Resolution, Customer experience improvement, Team Leadership, Organizational Skills, Greeting Customers, Stress Management, Performance Analysis, Interpersonal Communications, Customer and Client Support, Leadership Development, Performance Metric, Leadership, Customer Communications Management, Communication, Verbal Communication Skills
Mixed · Course · 1 - 3 Months

CVS Health
Skills you'll gain: Call Center Experience, Growth Mindedness, De-escalation Techniques, Data Entry, Greeting Customers, Collaboration, Telephone Skills, Time Management, Customer Complaint Resolution, Customer Service, Customer Data Management, Personal Development, Performance Metric, Customer experience improvement, Verbal Communication Skills, Problem Solving, Communication
★ 4.6 (103) · Beginner · Course · 1 - 3 Months

Universidades Anáhuac
Skills you'll gain: Customer Success Management, Customer Service, Customer Retention, Customer Relationship Building, Customer Relationship Management, Customer Support, Customer experience improvement, Sales Process, Customer Analysis, Leadership, Business Metrics, Performance Metric, General Sales Practices, Sales Strategy, Cross-Functional Collaboration
★ 4.7 (63) · Beginner · Course · 1 - 3 Months

Skills you'll gain: Service Recovery, Marketing Psychology, Customer experience improvement, Customer experience strategy (CX), Integrated Marketing Communications, Customer Insights, Data-Driven Marketing, Consumer Behaviour, Service Design, Media and Communications, Customer Analysis, Brand Strategy, Customer Relationship Building, Experience Design, Communication Strategies, Brand Marketing, Branding, Marketing, Electronic Media, Social Media Analytics
★ 4.9 (14) · Beginner · Specialization · 3 - 6 Months

ESSEC Business School
Skills you'll gain: Mediation, Negotiation, Communication Strategies, Conflict Management, Verbal Communication Skills, Active Listening, Cultural Sensitivity, Oral Expression, Intercultural Competence, Cultural Diversity, Cultural Responsiveness, Diplomacy, Relationship Building, Labor Relations, Non-Verbal Communication, Culture, Diversity Awareness, Analysis, Communication, Planning
★ 4.7 (2.8K) · Beginner · Specialization · 3 - 6 Months
Skills you'll gain: Service Recovery, De-escalation Techniques, Greeting Customers, Customer Service, Conflict Management, Coordinating, Hospitality, Professionalism, Teamwork, Coordination, Customer experience improvement, Collaboration, Communication, Empathy, Active Listening
★ 5 (8) · Mixed · Course · 1 - 4 Weeks

University of California, Irvine
Skills you'll gain: Intercultural Competence, Cultural Diversity, Communication Strategies, Communication Planning, Culture, Conflict Management, Communication
★ 4.5 (688) · Mixed · Course · 1 - 3 Months

Skills you'll gain: Billing & Invoicing, Billing, Invoicing, Billing Systems, Investigation, Claims Processing, Accounting, Customer Complaint Resolution, Email Automation, Analysis, Automation
Beginner · Course · 1 - 4 Weeks

Skills you'll gain: Network Troubleshooting, Technical Communication, Technical Support and Services, Network Support, Technical Support, Debugging, Network Analysis
★ 5 (11) · Beginner · Course · 1 - 4 Weeks

CVS Health
Skills you'll gain: De-escalation Techniques, Greeting Customers, Cross Selling, Customer Service, Upselling, Conflict Management, Product Knowledge, Transaction Processing, Customer Engagement, Professionalism, Empathy, Social Media, Communication, Time Management
★ 4.7 (95) · Beginner · Course · 1 - 4 Weeks

ESSEC Business School
Skills you'll gain: Mediation, Conflict Management, Negotiation, Diplomacy, Labor Relations, International Relations
★ 4.7 (874) · Intermediate · Course · 1 - 3 Months

Coursera
Skills you'll gain: Customer Relationship Management (CRM) Software, Customer Relationship Management, Customer Data Management, Data Management
Beginner · Course · 1 - 4 Weeks