
Skills you'll gain: Salesforce, User Accounts, Customer Relationship Management, Customer Relationship Management (CRM) Software, Collaborative Software, Administration, End User Training and Support, UI Components, Usability, Administrative Support, System Configuration, User Interface (UI) Design, User Interface (UI), Collaboration, User Interface and User Experience (UI/UX) Design, User Experience, User Experience Design, System Support, Business Administration, Business
Beginner · Course · 1 - 4 Weeks

Skills you'll gain: Salesforce, Role-Based Access Control (RBAC), System Configuration, Authorization (Computing), Data Security, Security Controls, Administrative Support, Administration, Security Management, Identity and Access Management, Customer Relationship Management (CRM) Software, Data Access, Data Management, Customer Data Management, System Support, Information Management, Data Capture, Business
Beginner · Course · 1 - 4 Weeks

Khalifa University
Skills you'll gain: AI Personalization, Sales Enablement, Customer Analysis, Customer Data Management, Personalized Service, Personalized Campaigns, LLM Application, AI Enablement, Customer experience improvement, Customer Insights, Customer Engagement, Predictive Modeling, Fraud detection, Data Integration, User Feedback, Network Model, Technology Roadmaps, Change Management
Beginner · Course · 1 - 3 Months

Skills you'll gain: Salesforce, Customer Relationship Management (CRM) Software, Data Validation, Data Modeling, Data Entry, Productivity, Data Quality, Data Access, System Configuration, Business Process, Administrative Support, Verification And Validation, User Experience Design, Design, Business Solutions, Business
Beginner · Course · 1 - 4 Weeks

Skills you'll gain: Salesforce, Data Modeling, Data Architecture, Role-Based Access Control (RBAC), System Configuration, Information Architecture, Data Access, IT Security Architecture, Security Controls, Data Sharing, Data Security, Business Architecture, Business Requirements, Information Management, Data Management, Security Management, Data Structures, System Support, Business, Design
Beginner · Course · 1 - 4 Weeks

Microsoft
Skills you'll gain: Productivity Software, Administrative Support, Sales Process, Customer Service, AI Personalization, Sales, Customer Relationship Building, Verbal Communication Skills, Process Mapping, Account Management, Microsoft Copilot, File Management, Communication, Brainstorming, Process Optimization, Scheduling, Relationship Building
Advanced · Course · 1 - 4 Weeks

Coursera
Skills you'll gain: Customer Retention, HubSpot CRM, Brand Awareness, Surveys, Survey Creation, Marketing Analytics, Google Analytics, Customer Analysis, Customer Service, Customer Relationship Management (CRM) Software, Customer Insights, Customer Relationship Management, Marketing Effectiveness, Customer Data Management, A/B Testing, Product Improvement, Target Audience, Data Analysis, Digital Marketing, Performance Measurement
★ 4.5 (130) · Intermediate · Specialization · 3 - 6 Months
Skills you'll gain: Relationship Management, Customer Relationship Building, Rapport Building, Business Development, Customer Retention, Communication, Business Communication, Stakeholder Engagement, Organizational Development, Upselling, Active Listening
★ 4.5 (265) · Intermediate · Course · 1 - 4 Weeks

Logical Operations
Skills you'll gain: Customer Service, Customer Retention, Customer Relationship Building, Customer Support, Customer and Client Support, Service Recovery, Customer Complaint Resolution, Greeting Customers, Customer experience improvement, Customer Engagement, Relationship Management, De-escalation Techniques, Interpersonal Communications, Personalized Service, Telephone Skills, Friendliness, Active Listening, Conflict Management, Crisis Management, Crisis Intervention
★ 4.9 (8) · Mixed · Course · 1 - 3 Months

John Wiley & Sons
Skills you'll gain: Customer Success Management, Customer Retention, Customer Relationship Building, Customer Engagement, Customer Relationship Management, Software As A Service, Customer Data Management, Customer Support, Customer Service, Customer Analysis, Account Management, B2B Sales, Client Support, Business Metrics, Organizational Structure, Performance Measurement, Scalability, Drive Engagement
Intermediate · Course · 3 - 6 Months

Skills you'll gain: Customer experience improvement, User Feedback, Customer Service, Customer Engagement, Customer Insights, Customer Analysis, Communication, Product Improvement, Continuous Improvement Process, Service Improvement, Data Collection
★ 4.8 (176) · Beginner · Course · 1 - 4 Weeks

Skills you'll gain: Customer Success Management, Crisis Management, Customer Relationship Building, Customer Retention, Customer Relationship Management (CRM) Software, Customer Engagement, Customer Relationship Management, Customer experience improvement, Performance Metric, Business Metrics, Key Performance Indicators (KPIs), Account Management, Stakeholder Engagement, Product Knowledge, Business Management, Smart Goals, Business Strategies, Growth Strategies, Business, Service Level Agreement
★ 4.6 (7) · Beginner · Course · 1 - 3 Months