• For Individuals
  • For Businesses
  • For Universities
  • For Governments
Degrees
​
Log In
Join for Free
  • Browse
  • Customer Service

Customer Service Courses

Customer service courses can help you learn effective communication, conflict resolution, customer relationship management, and service excellence. You can build skills in active listening, empathy, and problem-solving, which are crucial for addressing customer needs and enhancing satisfaction. Many courses introduce tools like CRM software, feedback management systems, and chatbots, which help streamline interactions and improve service delivery.

Popular Customer Service Courses and Certifications


  • P

    Packt

    Agile Product Owner Level 2 – Certification & Mock Exams

    Skills you'll gain: Backlogs, Product Strategy, Agile Product Development, Stakeholder Engagement, Stakeholder Management, Business Modeling, Forecasting, Product Planning, Release Management, Product Roadmaps, Product Management, Agile Methodology, Sprint Planning, Customer Advocacy, Agile Project Management, Delegation Skills, Sprint Retrospectives, Prioritization, Contract Management, Value Propositions

    Intermediate · Course · 3 - 6 Months

  • P

    Packt

    AWS Certified Solutions Architect – Professional Exam Guide

    Skills you'll gain: Cloud Deployment, Cloud Computing Architecture, Application Deployment, Serverless Computing, Security Controls, Authentications, Security Requirements Analysis, Identity and Access Management, AWS Identity and Access Management (IAM), Network Planning And Design, Amazon Elastic Compute Cloud, Authorization (Computing), Amazon Web Services, Infrastructure as Code (IaC), Disaster Recovery, Cloud Infrastructure, Network Architecture, Cloud Computing, Containerization, Cloud Solutions

    Intermediate · Specialization · 3 - 6 Months

    Category: New
    New
    Status: Free Trial
    Free Trial
  • P

    Packt

    Salesforce Essentials and Core Concepts

    Skills you'll gain: Salesforce, Salesforce Development, Customer Relationship Management (CRM) Software, Customer Relationship Management, Data Validation, Cloud Computing Architecture, Object-Relational Mapping, Cloud Computing, Application Design, Data Integrity, System Configuration, Relationship Management, Automation

    Intermediate · Course · 1 - 3 Months

    Category: New
    New
    Status: Free Trial
    Free Trial
  • L

    Logical Operations

    Microsoft Excel: Data Analysis with PivotTables

    Skills you'll gain: Pivot Tables And Charts, Microsoft Excel, Spreadsheet Software, Business Intelligence, Data Analysis, Data Analysis Software, Data Presentation, Microsoft 365, Data-Driven Decision-Making, Data Visualization, Trend Analysis, Productivity Software

    Mixed · Course · 1 - 4 Weeks

    Status: Free Trial
    Free Trial
  • C

    Coursera

    Créer un Business Model Canva avec Mural

    Skills you'll gain: Business Modeling, Customer Relationship Building, Customer Relationship Management, Entrepreneurship, Business Planning, Telecommuting, Financial Modeling, Business Strategy, Collaborative Software

    Beginner · Guided Project · Less Than 2 Hours

    Category: Free
    Free
  • W

    Whizlabs

    Generative AI for Azure Cloud Engineers

    Skills you'll gain: Responsible AI, Retrieval-Augmented Generation, Generative AI, Generative AI Agents, Microsoft Copilot, Generative Model Architectures, Microsoft Azure, OpenAI API, Fine-tuning, Model Optimization, Prompt Engineering, AI Security, OpenAI, Model Training, Large Language Modeling, Model Deployment, Microsoft Power Platform, LLM Application, AI Integrations

    Intermediate · Course · 1 - 4 Weeks

    Category: New
    New
    Category: Preview
    Preview
  • C

    Coursera

    Databricks GenAI Engineering

    Skills you'll gain: Databricks, Generative AI, Prompt Engineering, Retrieval-Augmented Generation, Vector Databases, Context Engineering, Fine-tuning, LLM Application, MLOps (Machine Learning Operations), Large Language Modeling, Applied Machine Learning, Embeddings, Data Lakes, Model Evaluation, Model Optimization, Acceptance Testing

    Intermediate · Course · 1 - 4 Weeks

    Category: New
    New
    Category: Preview
    Preview
  • O

    O.P. Jindal Global University

    Complexity and Public Policy

    Skills you'll gain: Systems Thinking, Complex Problem Solving, Policy Analysis, Research, and Development, Policy Analysis, Policy Development, Economics, Policy, and Social Studies, Public Policies, Health Policy, Climate Change Programs, Program Evaluation, Sustainable Development, Agentic systems, Environmental Issue, Social Sciences, Human Services, Economics, Ethical Standards And Conduct, Data Storytelling

    Beginner · Course · 1 - 3 Months

    Category: Preview
    Preview
    Category: Build toward a degree
    Build toward a degree
  • P

    Packt

    The Complete Certified Salesforce Administrator Guide

    Skills you'll gain: Salesforce, Salesforce Development, Customer Relationship Management (CRM) Software, User Provisioning, Application Deployment, User Accounts, Data Import/Export, Customer Relationship Management, Data Validation, Business Process Automation, Data Integrity, Cloud Computing Architecture, Workflow Management, Business Reporting, Data Migration, Data Management, Object-Relational Mapping, Automation, Role-Based Access Control (RBAC), Identity and Access Management

    Intermediate · Specialization · 3 - 6 Months

    Category: New
    New
    Status: Free Trial
    Free Trial
  • S

    STARWEAVER

    Revolutionizing Finance: Mastering Blockchain Foundations

    Skills you'll gain: Blockchain, FinTech, Financial Services, Financial Systems, Financial Trading, Banking, Payment Systems, Business Solutions, Program Development, Ledgers (Accounting), Finance, Payment Processing, Computing Platforms, Digital Assets, Innovation, Transaction Processing

    Intermediate · Course · 1 - 4 Weeks

    Category: Preview
    Preview
  • G

    Google Cloud

    Introduction to reCAPTCHA

    Skills you'll gain: Cloud Security, Role-Based Access Control (RBAC), Google Cloud Platform, Cloud-Based Integration, Identity and Access Management, Key Management, Cyber Security Policies, Load Balancing, Web Applications, Mobile Development

    Beginner · Course · 1 - 4 Weeks

  • C

    Coursera

    Empathic AI Communication and Analysis

    Skills you'll gain: De-escalation Techniques, Interpersonal Communications, Anthropic Claude, Empathy, Organizational Development, Customer Complaint Resolution, AI literacy, Quality Assessment, Knowledge Transfer, Active Listening, ChatGPT, Communication, AI Workflows, Customer Analysis, Customer and Client Support, Quality Improvement, Customer Support, Content Performance Analysis, Independent Thinking

    Beginner · Course · 1 - 4 Weeks

    Category: New
    New
    Status: Free Trial
    Free Trial
1…408409410…507

In summary, here are 10 of our most popular customer service courses

  • Agile Product Owner Level 2 – Certification & Mock Exams: Packt
  • AWS Certified Solutions Architect – Professional Exam Guide: Packt
  • Salesforce Essentials and Core Concepts: Packt
  • Microsoft Excel: Data Analysis with PivotTables: Logical Operations
  • Créer un Business Model Canva avec Mural: Coursera
  • Generative AI for Azure Cloud Engineers: Whizlabs
  • Databricks GenAI Engineering: Coursera
  • Complexity and Public Policy: O.P. Jindal Global University
  • The Complete Certified Salesforce Administrator Guide: Packt
  • Revolutionizing Finance: Mastering Blockchain Foundations: STARWEAVER

Skills you can learn in Marketing

Market (economics) (28)
Social Media (15)
Marketing Strategy (14)
Analytics (13)
Brand (13)
Digital Marketing (13)
Marketing Analytics (11)
Plan (11)
Advertising (9)
Modeling (9)
Social Media Marketing (9)
Brand Management (7)

Other topics to explore

Arts and Humanities
338 courses
Business
1095 courses
Computer Science
668 courses
Data Science
425 courses
Information Technology
145 courses
Health
471 courses
Math and Logic
70 courses
Personal Development
137 courses
Physical Science and Engineering
413 courses
Social Sciences
401 courses
Language Learning
150 courses

Coursera Footer

Skills

  • Accounting
  • Artificial Intelligence (AI)
  • Cybersecurity
  • Data Analytics
  • Digital Marketing
  • Human Resources (HR)
  • Microsoft Excel
  • Project Management
  • Python
  • SQL

Professional Certificates

  • Google AI Certificate
  • Google Cybersecurity Certificate
  • Google Data Analytics Certificate
  • Google IT Support Certificate
  • Google Project Management Certificate
  • Google UX Design Certificate
  • IBM AI Engineering Certificate
  • IBM AI Product Manager Certificate
  • IBM Data Science Certificate
  • Intuit Academy Bookkeeping Certificate

Courses & Specializations

  • AI Essentials Specialization
  • AI For Business Specialization
  • AI For Everyone Course
  • AI in Healthcare Specialization
  • Deep Learning Specialization
  • Excel Skills for Business Specialization
  • Financial Markets Course
  • Machine Learning Specialization
  • Prompt Engineering for ChatGPT Course
  • Python for Everybody Specialization

Career Resources

  • Career Aptitude Test
  • CAPM Certification Requirements
  • CompTIA A+ Certification Requirements
  • CompTIA Security+ Certification Requirements
  • Essential IT Certifications
  • High-Income Skills to Learn
  • How to Learn Artificial Intelligence
  • PMP Certification Requirements
  • Popular Cybersecurity Certifications
  • Share your Coursera learning story

Coursera

  • About
  • What We Offer
  • Leadership
  • Careers
  • Catalog
  • Coursera Plus
  • Professional Certificates
  • MasterTrack® Certificates
  • Degrees
  • For Enterprise
  • For Government
  • For Campus
  • Become a Partner
  • Social Impact
  • Free Courses
  • Udemy

Community

  • Learners
  • Partners
  • Beta Testers
  • Blog
  • The Coursera Podcast
  • Tech Blog

More

  • Press
  • Investors
  • Terms
  • Privacy
  • Help
  • Accessibility
  • Contact
  • Articles
  • Directory
  • Affiliates
  • Modern Slavery Statement
  • Do Not Sell/Share
Learn Anywhere
Download on the App Store
Get it on Google Play
Logo of Certified B Corporation
© 2026 Coursera Inc. All rights reserved.
  • Coursera Facebook
  • Coursera Linkedin
  • Coursera Twitter
  • Coursera YouTube
  • Coursera Instagram
  • Coursera TikTok