
University of Maryland, College Park
Skills you'll gain: Customer Retention, Customer Relationship Management, Customer Relationship Building, Marketing Analytics, Customer Acquisition Management, Marketing Effectiveness, Data-Driven Marketing, Customer Analysis, Marketing Strategies, Return On Investment
â 4.7 (20) · Beginner · Course · 1 - 4 Weeks

Fundação Instituto de Administração
Skills you'll gain: Customer Relationship Management, Customer Data Management, Big Data, Data Mining, Data-Driven Decision-Making, Sales Pipelines, Predictive Analytics, Machine Learning Methods, Customer Relationship Management (CRM) Software, Predictive Modeling, Artificial Intelligence and Machine Learning (AI/ML), Data Science, Data Analysis, Data Processing, Applied Machine Learning, Machine Learning Algorithms, Customer experience improvement, Business Metrics, Analytics, Artificial Intelligence
â 4.4 (108) · Beginner · Specialization · 3 - 6 Months

Skills you'll gain: Customer Insights, Microsoft Copilot, Customer Analysis, Persona Development, Marketing, Marketing Strategies, Report Writing, Search Engine Marketing, Target Audience, Prompt Engineering, Search Engine Optimization, Customer Data Management, Social Media Marketing
â 4.4 (13) · Beginner · Course · 1 - 4 Weeks

Skills you'll gain: Customer Data Management, Dashboard, Customer Relationship Management (CRM) Software, Dashboard Creation, Customer Relationship Management, Spreadsheet Software, Data Maintenance, Data Management, Automation, Data Entry, Customer Relationship Building, Visual Basic (Programming Language), Relationship Management, Business Process, Sales, Code Reusability, Business, Productivity, Decision Making
Mixed · Course · 1 - 4 Weeks

Coursera
Skills you'll gain: HubSpot CRM, Customer Relationship Management (CRM) Software, Customer Relationship Management, Email Marketing, Customer Relationship Building, Dashboard, Customer Data Management, Customer Support, Management Reporting
â 4.7 (87) · Beginner · Guided Project · Less Than 2 Hours

Skills you'll gain: Customer experience improvement, Workflow Management, Customer Service, AI Workflows, Customer Support, Customer Engagement, Generative AI, Customer Communications Management, Emotional Intelligence, Customer Success Management, OpenAI, Salesforce, Customer Data Management, Customer Relationship Management, Artificial Intelligence, Customer Analysis, No-Code Development, De-escalation Techniques, Surveys, Communication
Intermediate · Course · 1 - 4 Weeks

Skills you'll gain: Customer Insights, Digital Marketing, Customer Analysis, Marketing Strategies, Marketing, Marketing Planning, Content Marketing, Journey Mapping, Target Audience, Goal Setting, Smart Goals
â 4.7 (258) · Beginner · Course · 1 - 4 Weeks

The Expert Academy
Skills you'll gain: Prompt Engineering, Growth Strategies, Customer Relationship Management (CRM) Software, Sales Strategy, Sales Operations, Sales, Customer Relationship Management, Sales Pipelines, ChatGPT, Sales Process, Business Technologies, Virtual Teams, AI Enablement, Closing (Sales), Customer Engagement, Technology Strategies, Virtual Networking, Artificial Intelligence
Intermediate · Course · 1 - 4 Weeks

Coursera
Skills you'll gain: HubSpot CRM, Team Building, Customer Relationship Management (CRM) Software, Team Management, Customer Relationship Management, Customer Service
â 4.4 (28) · Beginner · Guided Project · Less Than 2 Hours

Skills you'll gain: Customer Relationship Management (CRM) Software, Customer Relationship Management, Customer experience strategy (CX), Case Studies, Customer experience improvement, Business Strategies, Relationship Management, Business Strategy, Business Analysis, Auditing, Business, Planning, Environment
â 4.5 (20) · Mixed · Course · 1 - 4 Weeks

Skills you'll gain: HubSpot CRM, Customer Relationship Management (CRM) Software, Revenue Forecasting, Customer Relationship Management, Sales Development, Sales Management, Customer Communications Management
â 4.4 (11) · Beginner · Guided Project · Less Than 2 Hours

Microsoft
Skills you'll gain: Storytelling, Customer Engagement, Customer Success Management, Professional Development, Customer Service, Data Presentation, Interviewing Skills, Customer Relationship Management, LinkedIn, Communication, Professional Networking, Portfolio Management, Interactive Data Visualization, Communication Planning
Beginner · Course · 1 - 4 Weeks