
Northeastern University
Skills you'll gain: Process Improvement, Data-Driven Decision-Making, Process Improvement and Optimization, Service Improvement, Performance Improvement, Business Process Reengineering, Service Design, Health Systems, Culture Transformation, Process Design, Business Process Improvement, Patient Flow, Process Management, Healthcare Industry Knowledge, Operations Management, Organizational Change, Organizational Effectiveness, Organizational Strategy, Health Care, Customer experience improvement
Beginner · Course · 1 - 4 Weeks

University of Michigan
Skills you'll gain: Automation, Sustainable Development, Electric Power Systems, Policy Analysis, Socioeconomics, Environmental Issue, Social Impact, Emerging Technologies, Transportation Operations, Social Sciences, Diversity Equity and Inclusion Initiatives, Information Privacy, Infrastructure Architecture
Beginner · Course · 1 - 3 Months

Skills you'll gain: Miro AI, Customer Engagement, Responsible AI, AI Product Strategy, No-Code Development, Customer experience improvement, Email Automation, Customer Service, Customer Analysis, Automation, Generative AI, Customer Data Management, Customer Communications Management, Customer Relationship Management (CRM) Software, Customer Support, Workflow Management, Artificial Intelligence, Customer and Client Support, Agentic systems, Ethical Standards And Conduct
Beginner · Course · 1 - 4 Weeks

Northeastern University
Skills you'll gain: Organizational Change, Stakeholder Management, Change Management, Organizational Strategy, Organizational Development, Team Management, Stakeholder Engagement, Organizational Leadership, Culture Transformation, Team Building, Service Management, Innovation, Service Design, Service Improvement, Process Management, Operations Management, Process Improvement, Healthcare Industry Knowledge, Process Design, Leadership
Beginner · Course · 1 - 4 Weeks

University at Buffalo
Skills you'll gain: Programmable Logic Controllers, Control Systems, Machine Controls, Manufacturing Processes, Process Control, Real-Time Operating Systems, Manufacturing Operations, Manufacturing and Production, Automation, Digital Transformation, Systems Architecture, Digital Signal Processing, Software Systems
Beginner · Course · 1 - 4 Weeks

Yonsei University
Skills you'll gain: Augmented Reality, Augmented and Virtual Reality (AR/VR), Live Streaming, Multimedia, Emerging Technologies, Market Analysis, Photo/Video Production and Technology, Network Routing, Cloud Services, Network Protocols, Cloud Computing, Application Development, Image Analysis, Computer Vision, Business Modeling, Content Management
Beginner · Course · 1 - 3 Months

Johns Hopkins University
Skills you'll gain: Telehealth, Patient Safety, Health Technology, Medical Equipment and Technology, Help Desk Support, Technical Support, Information Technology Operations, Health Care, Issue Tracking, Network Support, Change Control, Medical Devices, Electronic Medical Record, Change Requests, Disaster Recovery, Technical Documentation, Accident Prevention, General Networking
Mixed · Course · 1 - 4 Weeks

Politecnico di Milano
Skills you'll gain: Artificial Intelligence and Machine Learning (AI/ML), Artificial Intelligence, Cloud Platforms, Deep Learning, Hardware Architecture, Cloud Services, Information Technology, Internet Of Things, Computer Hardware, Cloud Computing, Embedded Systems, Data Centers, Application Development
Beginner · Course · 1 - 4 Weeks

Skills you'll gain: Cloud-Native Computing, Software-Defined Networking, Cloud Deployment, Virtual Networking, Cloud Infrastructure, Network Infrastructure, Application Deployment, Cloud Platforms, Containerization, Kubernetes, Microservices, Computing Platforms, Infrastructure Architecture, IT Infrastructure, Virtualization, Virtual Machines, Networking Hardware
Intermediate · Course · 1 - 4 Weeks

Skills you'll gain: Chef (Configuration Management Tool), Infrastructure as Code (IaC), Cloud Infrastructure, Virtual Machines, Amazon Web Services, Cloud Hosting, Amazon Elastic Compute Cloud, Devops Tools, Infrastructure As A Service (IaaS), IT Automation, Application Deployment, Cloud Computing, Nginx, Configuration Management, Remote Access Systems, Package and Software Management, Development Environment, Automation, System Configuration, VPN Clients
Intermediate · Course · 1 - 4 Weeks

Skills you'll gain: Customer Service, Customer Relationship Building, Continuous Improvement Process, Process Improvement, Quality Improvement, Performance Metric, Service Improvement, Customer Support, Customer experience improvement, Technical Support and Services, Customer Complaint Resolution, Performance Measurement, Technical Support, Customer Retention, Key Performance Indicators (KPIs), Relationship Management, Expectation Management, Rapport Building, De-escalation Techniques, Conflict Management
Beginner · Course · 1 - 4 Weeks

Skills you'll gain: Vendor Management, Hospitality Management, Vendor Relationship Management, Hospitality and Food Services, Performance Measurement, Hotel And Restaurant Management, Performance Metric, Business Process, Business Process Management, Business Communication, Process Optimization, Creative Problem-Solving, Key Performance Indicators (KPIs), Law, Regulation, and Compliance, Communication, Strategic Thinking, Communication Strategies
Beginner · Course · 1 - 4 Weeks