
CVS Health
Skills you'll gain: Call Center Experience, Growth Mindedness, De-escalation Techniques, Data Entry, Greeting Customers, Collaboration, Telephone Skills, Time Management, Customer Complaint Resolution, Customer Service, Customer Data Management, Personal Development, Performance Metric, Customer experience improvement, Verbal Communication Skills, Problem Solving, Communication
★ 4.6 (103) · Beginner · Course · 1 - 3 Months

Skills you'll gain: Outbound Calls, Operational Efficiency, AI Workflows, Agentic Workflows, Generative AI Agents, Workflow Management, Customer Service, AI Integrations, Automation, Prompt Engineering, Systems Integration, Customer Communications Management
★ 4.9 (7) · Beginner · Guided Project · Less Than 2 Hours

Coursera
Skills you'll gain: AI Personalization, Customer Engagement, Data-Driven Decision-Making, Customer Service, Customer experience improvement, Customer Communications Management, Journey Mapping, Personalized Service, Customer Retention, User Feedback, Analytics, Artificial Intelligence, Generative AI, Predictive Analytics, Automation, Case Studies
★ 4.9 (14) · Intermediate · Course · 1 - 4 Weeks
Madecraft
Skills you'll gain: Overcoming Objections, Persuasive Communication, Sales Presentations, Sales Presentation, B2B Sales, Selling Techniques, Rapport Building, Prospecting and Qualification, Sales, Closing (Sales), Sales Process, General Sales Practices, Sales Strategy, Sales Prospecting, Personalized Service, Sales Management, Consultative Selling, Verbal Communication Skills, Communication, Lead Generation
Intermediate · Specialization · 3 - 6 Months

Board Infinity
Skills you'll gain: Email Automation, Email Marketing, Marketing Automation, Campaign Management, Performance Analysis, Personalized Campaigns, Process Optimization, Performance Measurement, Automation, Process Improvement and Optimization, Customer Retention, Customer Engagement, Workflow Management, A/B Testing, Journey Mapping, Authentications
Intermediate · Course · 1 - 4 Weeks

Chegg Skills
Skills you'll gain: Communication Planning, Collaborative Software, Communication Strategies, Concision, Professionalism, Collaboration, Communication, Digital Communications, Slack (Software), Business Correspondence, Business Communication, Verbal Communication Skills, Interpersonal Communications, Professional Development, Writing, Presentations, Setting Appointments, Oral Expression, Non-Verbal Communication, Virtual Environment
Beginner · Course · 1 - 4 Weeks

Coursera
Skills you'll gain: Email Marketing, Data Mapping, Data Validation, Gmail, Data Integration, Customer Data Management, Data Quality
Beginner · Course · 1 - 4 Weeks

Skills you'll gain: Email Automation, Email Marketing, Marketing Automation, Performance Analysis, Performance Measurement, Data-Driven Marketing, Quality Assurance, Performance Improvement, Digital Marketing Tools, Performance Metric, Benchmarking, Marketing Effectiveness, Personalized Campaigns, HubSpot CRM, Automation, Marketing Analytics
Beginner · Course · 1 - 4 Weeks

Coursera
Skills you'll gain: Sales, Decision Support Systems, B2B Sales, AI Enablement, Sales Support, Artificial Intelligence, Decision Making, Accountability, Analysis, Customer Engagement, Customer and Client Support
Intermediate · Course · 1 - 4 Weeks

The Expert Academy
Skills you'll gain: Prompt Engineering, Growth Strategies, Customer Relationship Management (CRM) Software, Sales Strategy, Sales Operations, Sales, Customer Relationship Management, Sales Pipelines, ChatGPT, Sales Process, Business Technologies, Virtual Teams, AI Enablement, Closing (Sales), Customer Engagement, Technology Strategies, Virtual Networking, Artificial Intelligence
Intermediate · Course · 1 - 4 Weeks

Coursera
Skills you'll gain: Stakeholder Engagement, B2B Sales, Stakeholder Communications, Persuasive Communication, Rapport Building, Composure, Relationship Management, Business Relationship Management, Emotional Intelligence, Relationship Building, Writing, Communication, Business Writing, Business Communication, Communication Strategies, Negotiation, Needs Assessment, Active Listening, A/B Testing
Intermediate · Course · 3 - 6 Months

28DIGITAL
Skills you'll gain: Closing (Sales), Cold Calling, Customer Analysis, Sales Process, Target Market, Marketing, Marketing Strategy and Techniques, Marketing Strategies, Strategic Marketing, Sales, Growth Strategies, Entrepreneurship, Digital Marketing
★ 4.4 (159) · Intermediate · Course · 1 - 3 Months