• For Individuals
  • For Businesses
  • For Universities
  • For Governments
Degrees
​
Log In
Join for Free
  • Browse
  • Customer Service

Customer Service Courses

Customer service courses can help you learn effective communication, conflict resolution, customer relationship management, and service excellence. You can build skills in active listening, empathy, and problem-solving, which are crucial for addressing customer needs and enhancing satisfaction. Many courses introduce tools like CRM software, feedback management systems, and chatbots, which help streamline interactions and improve service delivery.

Popular Customer Service Courses and Certifications


  • G

    Google Cloud

    Snowflake プロフェッショナルのための BigQuery 基礎

    Skills you'll gain: Data Import/Export, Data Integration, Identity and Access Management, SQL, Google Cloud Platform, Role-Based Access Control (RBAC), Data Mapping, Data Migration, Data Warehousing, Query Languages, Database Design, Data Modeling, Data Architecture, Data Sharing, Database Architecture and Administration, Capacity Management

    Intermediate · Course · 1 - 3 Months

    Category: New
    New
  • G

    Google Cloud

    Orquestração e Coreografia de Serviços no Google Cloud

    Skills you'll gain: Microservices, Cloud-Native Computing, Google Cloud Platform, Cloud Applications, Event-Driven Programming, Software Architecture, Cloud-Based Integration, Cloud API, Service Oriented Architecture, Cloud Services

    Beginner · Course · 1 - 3 Months

    Category: New
    New
  • M

    Microsoft

    AI Platform Delivery & Lifecycle

    Intermediate · Course

  • M

    Microsoft

    Cognitive & Knowledge Services

    Intermediate · Course

  • M

    Microsoft

    Azure AI Foundations & Solution Planning

    Intermediate · Course

  • M

    Microsoft

    Microsoft Copilot Architect

    Intermediate · Course

  • I

    Illinois Institute of Technology

    Bachelor in Information Technology

    Skills you'll gain: Industrial and Organizational Psychology, Infrastructure As A Service (IaaS), Data Storytelling, Serverless Computing, Javascript and jQuery, Network Troubleshooting, Database Management Systems, Time Series Analysis and Forecasting, Open Source Technology, Software As A Service, Cloud-Native Computing, Project Scoping, Networking Hardware, Virtualization, Unified Modeling Language, Cybersecurity, Cloud Security, Computer Hardware, Cross-Functional Collaboration, Ideation

    Degree · 1 - 4 Years

    Category: Job ready
    Job ready
  • I

    Illinois Institute of Technology

    Master of Information Technology

    Skills you'll gain: Infrastructure As A Service (IaaS), Operating System Administration, Open Source Technology, Cloud Security, Virtualization, Platform As A Service (PaaS), Linux, Package and Software Management, Software As A Service, Containerization, Cloud-Native Computing, Serverless Computing, Cloud Infrastructure, Web Development, Network Security, Shell Script, Identity and Access Management, Cloud Services, Microsoft Windows, Test Driven Development (TDD)

    Degree · 1 - 4 Years

    Category: Job ready
    Job ready
  • M

    Microsoft

    Microsoft Generative AI Operations (GenAIOps)

    Intermediate · Professional Certificate · 3 - 6 Months

  • M

    Microsoft

    CI/CD, Deployment & Observability

    Intermediate · Course · 1 - 3 Months

  • M

    Microsoft

    Hybrid Cloud Architecture

    Advanced · Course · 1 - 3 Months

  • U

    Universidad de los Andes

    Metodologías ágiles de desarrollo de software Certificado MasterTrack®

    Skills you'll gain: Test Automation, Web Content Accessibility Guidelines, Kotlin, Software As A Service, Software Testing, Cloud Development, Usability, Agile Software Development, User Story, Continuous Integration, Test Script Development, Android Development, Platform As A Service (PaaS), Scrum (Software Development), Data Centers, User Interface (UI), Threat Modeling, Microservices, Mobile Development, Software Architecture

    Mastertrack · 6 - 12 Months

    Category: Credit offered
    Credit offered
1…519520521522

In summary, here are 10 of our most popular customer service courses

  • Snowflake プロフェッショナルのための BigQuery 基礎: Google Cloud
  • Orquestração e Coreografia de Serviços no Google Cloud: Google Cloud
  • AI Platform Delivery & Lifecycle: Microsoft
  • Cognitive & Knowledge Services: Microsoft
  • Azure AI Foundations & Solution Planning: Microsoft
  • Microsoft Copilot Architect: Microsoft
  • Bachelor in Information Technology: Illinois Institute of Technology
  • Master of Information Technology: Illinois Institute of Technology
  • Microsoft Generative AI Operations (GenAIOps): Microsoft
  • CI/CD, Deployment & Observability: Microsoft

Skills you can learn in Marketing

Market (economics) (28)
Social Media (15)
Marketing Strategy (14)
Analytics (13)
Brand (13)
Digital Marketing (13)
Marketing Analytics (11)
Plan (11)
Advertising (9)
Modeling (9)
Social Media Marketing (9)
Brand Management (7)

Other topics to explore

Arts and Humanities
338 courses
Business
1095 courses
Computer Science
668 courses
Data Science
425 courses
Information Technology
145 courses
Health
471 courses
Math and Logic
70 courses
Personal Development
137 courses
Physical Science and Engineering
413 courses
Social Sciences
401 courses
Language Learning
150 courses

Coursera Footer

Skills

  • Accounting
  • Artificial Intelligence (AI)
  • Cybersecurity
  • Data Analytics
  • Digital Marketing
  • Human Resources (HR)
  • Microsoft Excel
  • Project Management
  • Python
  • SQL

Professional Certificates

  • Google AI Certificate
  • Google Cybersecurity Certificate
  • Google Data Analytics Certificate
  • Google IT Support Certificate
  • Google Project Management Certificate
  • Google UX Design Certificate
  • IBM AI Engineering Certificate
  • IBM AI Product Manager Certificate
  • IBM Data Science Certificate
  • Intuit Academy Bookkeeping Certificate

Courses & Specializations

  • AI Essentials Specialization
  • AI For Business Specialization
  • AI For Everyone Course
  • AI in Healthcare Specialization
  • Deep Learning Specialization
  • Excel Skills for Business Specialization
  • Financial Markets Course
  • Machine Learning Specialization
  • Prompt Engineering for ChatGPT Course
  • Python for Everybody Specialization

Career Resources

  • Career Aptitude Test
  • CAPM Certification Requirements
  • CompTIA A+ Certification Requirements
  • CompTIA Security+ Certification Requirements
  • Essential IT Certifications
  • High-Income Skills to Learn
  • How to Learn Artificial Intelligence
  • PMP Certification Requirements
  • Popular Cybersecurity Certifications
  • Share your Coursera learning story

Coursera

  • About
  • What We Offer
  • Leadership
  • Careers
  • Catalog
  • Coursera Plus
  • Professional Certificates
  • MasterTrack® Certificates
  • Degrees
  • For Enterprise
  • For Government
  • For Campus
  • Become a Partner
  • Social Impact
  • Free Courses
  • Udemy

Community

  • Learners
  • Partners
  • Beta Testers
  • Blog
  • The Coursera Podcast
  • Tech Blog

More

  • Press
  • Investors
  • Terms
  • Privacy
  • Help
  • Accessibility
  • Contact
  • Articles
  • Directory
  • Affiliates
  • Modern Slavery Statement
  • Do Not Sell/Share
Learn Anywhere
Download on the App Store
Get it on Google Play
© 2026 Coursera Inc. All rights reserved.
  • Coursera Facebook
  • Coursera Linkedin
  • Coursera Twitter
  • Coursera YouTube
  • Coursera Instagram
  • Coursera TikTok