Skills you'll gain: Customer experience strategy (CX), Responsible AI, Customer Engagement, Predictive Analytics, Personalized Service, Customer Service, Google Gemini, Customer Insights, Anthropic Claude, Data-Driven Decision-Making, Artificial Intelligence, Generative AI, Return On Investment
Intermediate · Course · 1 - 4 Weeks

Skills you'll gain: Education Software and Technology, Learning Management Systems, Teamwork, Collaboration, Classroom Management, Creative Problem-Solving, Innovation, Motivational Skills
Beginner · Course · 1 - 4 Weeks
Skills you'll gain: Account Management, AI Personalization, Customer Engagement, Generative AI Agents, Customer Communications Management, Personalized Service, Customer Insights, Communication, Scalability, Customer Relationship Management (CRM) Software, Data Ethics, Email Automation, Customer Retention, Responsible AI, Predictive Modeling, Business Process Automation, Analytics, Workflow Management, Automation
Intermediate · Course · 1 - 4 Weeks
Skills you'll gain: Organizational Change, Change Management, Business Transformation, Culture Transformation, Organizational Leadership, Digital Transformation, Business Leadership, Organizational Effectiveness, Leadership, Stakeholder Analysis, Stakeholder Management, Communication Strategies, Strategic Communication, Collaborative Software, Stakeholder Engagement, Team Building, Communication, Adaptability, Google Workspace, Planning
Intermediate · Course · 1 - 4 Weeks

Skills you'll gain: Instagram, Target Market, Social Media Marketing, Social Media, Customer Engagement, Brand Strategy, Social Media Content, Business Marketing, Storytelling, Drive Engagement, Marketing, Business
Beginner · Guided Project · Less Than 2 Hours
University of Pennsylvania
Skills you'll gain: Game Design, Project Design, Drive Engagement, Design Thinking, Employee Engagement, Motivational Skills, Application Design, Community and Social Work, Behavior Management, Customer Engagement, Psychology, Behavioral Economics, Marketing
Mixed · Course · 1 - 3 Months

Erasmus University Rotterdam
Skills you'll gain: Sustainable Development, Sustainable Business, Corporate Sustainability, Environmental Social And Corporate Governance (ESG), Business Transformation, Business Ethics, Environmental Issue, Systems Thinking, Economic Development, Strategic Partnership, Entrepreneurship, Innovation, Collaboration, Climate Change Mitigation, Complex Problem Solving
Beginner · Course · 1 - 3 Months

University of California, Irvine
Skills you'll gain: Telecommuting, Virtual Teams, Collaborative Software, Productivity, Team Performance Management, Leadership, Meeting Facilitation, Employee Engagement, Collaboration, Leadership Development, Business Correspondence, People Management, Time Management, Communication, Business Writing, Communication Strategies
Beginner · Course · 1 - 4 Weeks

Coursera
Skills you'll gain: TikTok, Drive Engagement, Social Media Management, Customer Engagement, Social Media Strategy, Social Media, Community Development, Content Strategy
Beginner · Course · 1 - 4 Weeks

Skills you'll gain: Account Strategy, Account Management, Marketing Analytics, Return On Investment, Sales Management, Sales Strategy, Risk Management, Loyalty Programs, Customer Advocacy, Sales, Digital Transformation, Business Risk Management, Business Metrics, Business Transformation, Innovation, Telecommuting, Virtual Teams, Customer Relationship Building
Intermediate · Course · 1 - 4 Weeks
University of Illinois Urbana-Champaign
Skills you'll gain: Digital Marketing, Marketing, Marketing Strategies, MarTech, Digital Transformation, Digital Advertising, E-Commerce, Consumer Behaviour, Product Development, Product Promotion, Innovation, Customer Engagement
Build toward a degree
Beginner · Course · 1 - 4 Weeks

Skills you'll gain: Social Media Marketing, Social Media, Key Performance Indicators (KPIs), Social Media Content, Brand Awareness, Marketing Analytics, Social Media Campaigns, Digital Advertising, Customer Engagement, Advertising, Market Analysis, Performance Analysis, Analysis, Digital Marketing, Marketing Communications
Intermediate · Guided Project · Less Than 2 Hours