Customer journey courses can help you learn customer segmentation, touchpoint analysis, and experience mapping. You can build skills in crafting personalized marketing strategies, analyzing customer feedback, and optimizing conversion rates. Many courses introduce tools like customer relationship management (CRM) software, journey mapping tools, and analytics platforms that help you track customer interactions and measure the effectiveness of your strategies.

Skills you'll gain: Responsible AI, Social Media Management, Social Media, Social Media Marketing, Google Ads, Digital Marketing, Email Marketing, Social Media Strategy, Digital Advertising, Web Analytics and SEO, Online Advertising, Social Media Campaigns, Digital Media Strategy, Paid media, Pay Per Click Advertising, Content Creation, Customer Retention, Search Engine Optimization, Presentations, Generative AI
Beginner · Professional Certificate · 3 - 6 Months

University of California, Davis
Skills you'll gain: Version Control, Hypertext Markup Language (HTML), GitHub, Git (Version Control System), HTML and CSS, Cascading Style Sheets (CSS), Web Design and Development, Web Development, Web Design, Image Quality, Web Content, Front-End Web Development, Web Servers, Semantic Web, Cloud Hosting
Beginner · Course · 1 - 4 Weeks
Michigan State University
Skills you'll gain: Photography, Photo Editing, Image Quality, Peer Review, Digital Publishing, Creativity, Information Privacy, Web Design and Development
Mixed · Course · 1 - 4 Weeks

Skills you'll gain: React Redux, Front-End Web Development, React.js, JavaScript Frameworks, Full-Stack Web Development, User Interface (UI), UI Components, Web Development, Javascript, Event-Driven Programming, Application Programming Interface (API), Dataflow, GitHub
Intermediate · Course · 1 - 4 Weeks

University of Pennsylvania
Skills you'll gain: Market Dynamics, Economics, Socioeconomics, Supply And Demand, Market Analysis, Market Share, Competitive Analysis, Public Policies, Policty Analysis, Research, and Development, Consumer Behaviour
Mixed · Course · 1 - 3 Months

Microsoft
Skills you'll gain: Unit Testing, Git (Version Control System), Version Control, GitHub, Software Testing, Data Structures, Debugging, Python Programming, Programming Principles, Maintainability, Data Processing, Data Manipulation, Development Environment, Web Development Tools, Integrated Development Environments, Scripting, Algorithms, Scripting Languages, Automation, Object Oriented Programming (OOP)
Beginner · Course · 1 - 3 Months

Skills you'll gain: Order Processing, Order Management, Inventory Management System, Inventory Control, Customer Relationship Management, E-Commerce, Web Analytics, Retail Management, Product Management, Content Management Systems, Editing, Marketing, Business
Beginner · Guided Project · Less Than 2 Hours

University of California, Davis
Skills you'll gain: Growth Mindedness, Willingness To Learn, Lifelong Learning, Positivity, Professional Development, Persistence, Innovation, Organizational Change, Adaptability, Cognitive flexibility, Resilience, Personal Development, Leadership Development, Self-Awareness, Growth Strategies, Collaboration
Beginner · Course · 1 - 4 Weeks

Skills you'll gain: Adobe XD, User Experience Design, Usability Testing, Figma (Design Software), Responsive Web Design, Information Architecture, Wireframing, Prototyping, UI/UX Research, Presentations, Design Reviews, User Interface and User Experience (UI/UX) Design, User Story, Storyboarding, Ideation, Mockups, Software Documentation, Graphic and Visual Design, User Research, User Centered Design
Beginner · Professional Certificate · 3 - 6 Months
IE Business School
Skills you'll gain: Marketing Communications, Integrated Marketing Communications, Product Lifecycle Management, Customer experience strategy (CX), Peer Review, Advertising, Brand Strategy, Brand Management, Brand Loyalty, Branding, Marketing, Brand Awareness, Product Management, Public Relations, Product Strategy, Revenue Management, Retail Management, Marketing Channel, Strategic Marketing, Merchandising
Beginner · Specialization · 3 - 6 Months

Skills you'll gain: User Story, Business Process Modeling, Risk Analysis, Performance Measurement, Stakeholder Management, Process Analysis, Business Analysis, Risk Management, Requirements Elicitation, Requirements Management, Business Process, Process Mapping, Process Improvement, Business Systems Analysis, Business Risk Management, Gap Analysis, Enterprise Risk Management (ERM), Business Requirements, Process Flow Diagrams, SAP Applications
Beginner · Professional Certificate · 3 - 6 Months

Macquarie University
Skills you'll gain: Business Strategy, Design Thinking, Supply Chain, Strategic Thinking, Supply Chain Planning, Business Ethics, Supply Chain Management, Corporate Sustainability, Sustainable Business, Customer Analysis, Emerging Technologies, Strategic Marketing, Growth Strategies, Strategic Sourcing, Corporate Strategy, Environmental Social And Corporate Governance (ESG), Competitive Analysis, Sustainable Development, Digital Transformation, Innovation
Beginner · Specialization · 3 - 6 Months